SuperOffice CRM vs Meritto

Document360

Salesforce Sales Cloud

Freshservice

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

SuperOffice is an award winning CRM platform created to enable sales, marketing and customer service teams deliver a personalized customer experience

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Assignment Management

Automated Routing

Autoresponders

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Campaign Management

Chatbot

Collaboration Tools

Commenting/Notes

Contact Database

Contact Management

Customer Database

Customer Portal

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Document Management

Document Storage

Drag & Drop

Electronic Signature

Email Management

Email Marketing

Email Templates

Event Triggered Actions

Forecasting

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Internal Chat Integration

Kanban Board

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Qualification

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Mobile Interface

Multi-Channel Communication

Multi-Language

Opportunity Management

Performance Metrics

Prioritization

Prospecting Tools

Queue Management

Quotes/Estimates

Real-Time Monitoring

Real-Time Reporting

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Sales Forecasting

Sales Pipeline Management

Sales Reports

Search

Search/Filter

Segmentation

Self Service Portal

Service Level Agreement (SLA) Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Automation

Task Management

Territory Management

Third-Party Integrations

Workflow Automation

Workflow Management

SuperOffice CRM

Web-based

iPhone

iPad

Android

Dynamics 365

Zoho CRM

Basic

Operations Associate

SuperOffice CRM has the interests of all the clients

Service Manager

Communication Manager

It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.

Head of Operations, Analytics & Technology 

Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.

It was simplified and easy to use, conference call feature is pretty useful too.

Projekt Manager

Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).

Founder and Managing Director

You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc.

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice.

Software Engineer

it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions.

It is more expensive, but trust me, it is worth it!

From the admin site - horrificly unintuitive.

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Marketing and Sales

Pricing

Bugs and Issues

Ease of Use

Client Information Management

Email Integration

Colleague Collaboration

Customer Support

Training and Learning Curve

Mid-size Business

Small Business

Large Enterprises

SuperOffice

ExtraaEdge

Education CRM and marketing automation software designed to help admission teams integrate, manage, track and convert leads with zero leakage.

Classe365

Classe365 is a student management system for education institutions, combining student information system (SIS), CRM & learning management system (LMS) features

DreamClass

DreamClass is a cloud-based class management system for educational organizations including K12 schools, colleges, sports academies, music schools, and dance studios. The platform offers tools for managing programs, students, admissions, teachers, attendance, grading, assessments, and more.

AM- Digital marketing

The customer support has too many junior employees who sometimes take time to understand things and support TAT isnt the fastest for even basic things.

Associate Professor

Ease of deployment, excellent customer support

From higher education institutions and K-12 schools to EdTech platforms, online degree programmes, study abroad consultants, coaching centres, and vocational training institutes, Meritto caters all.

A/B Testing

Admissions Management

Application Management

Approval Process Control

Assessment Management

Attendance Tracking

Attendee Tracking

Badge Management

Billing & Invoicing

Business Process Automation

Call Logging

Campaign Analytics

Campaign Scheduling

Campaign Segmentation

Candidate Management

Chat/Messaging

Class Registration

Click Tracking

Commission Management

Communication Management

Compliance Tracking

Conversion Rate Optimization

Conversion Tracking

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable CTAs

Customizable Dashboard

Customization

Dashboard

Data Extraction

Data Security

Discount Management

Drip Campaigns

Dynamic Content

Electronic Payments

Email Tracking

Engagement Tracking

Enrollments/Onboarding

Event Calendar

Event Management

Event Registration

Faculty/Staff Management

Fee Management

File Sharing

Financial Aid Management

Financial Management

For Higher Education

Forms Management

For Sales Teams/Organizations

Goal Setting/Tracking

Graphical Workflow Editor

Group Registration

Independent/Private

Interview Scheduling

K-12

Meritto