SuperOffice CRM vs OpenCRM

Document360

Salesforce Sales Cloud

Freshservice

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

SuperOffice is an award winning CRM platform created to enable sales, marketing and customer service teams deliver a personalized customer experience

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Assignment Management

Automated Routing

Autoresponders

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Campaign Management

Chatbot

Collaboration Tools

Commenting/Notes

Contact Database

Contact Management

Customer Database

Customer Portal

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Document Management

Document Storage

Drag & Drop

Electronic Signature

Email Management

Email Marketing

Email Templates

Event Triggered Actions

Forecasting

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Internal Chat Integration

Kanban Board

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Qualification

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Mobile Interface

Multi-Channel Communication

Multi-Language

Opportunity Management

Performance Metrics

Prioritization

Prospecting Tools

Queue Management

Quotes/Estimates

Real-Time Monitoring

Real-Time Reporting

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Sales Forecasting

Sales Pipeline Management

Sales Reports

Search

Search/Filter

Segmentation

Self Service Portal

Service Level Agreement (SLA) Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Automation

Task Management

Territory Management

Third-Party Integrations

Workflow Automation

Workflow Management

SuperOffice CRM

Web-based

iPhone

iPad

Android

Dynamics 365

Zoho CRM

Starter

Core

Growth (Most popular)

Plus

Super

Operations Associate

SuperOffice CRM has the interests of all the clients

Service Manager

Communication Manager

It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.

Head of Operations, Analytics & Technology 

Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.

It was simplified and easy to use, conference call feature is pretty useful too.

Projekt Manager

Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Software Engineer

it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

It is more expensive, but trust me, it is worth it!

From the admin site - horrificly unintuitive.

Pricing

Bugs and Issues

Ease of Use

Client Information Management

Marketing and Sales

Colleague Collaboration

Customer Support

Mid-size Business

Small Business

Large Enterprises

SuperOffice

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Service Support Technician

An ok start but the difficulty of locating customer responses in the Helpdesk and writing back to them is far harder than it needs to be.

Managing Director

We've used it for many years now, and always find the team incredibly helpful and open to suggestions for changes and tweaks.

Sales Manager

I have also had to reach out to the support team a few times and they have been nothing but supportive!

Fully-featured cloud CRM software with everything you could ever need to help your business grow. A sophisticated permissions model keeps your data safe. Integrations are available from Lead acquisition through to Accounting integrations, with Workflow there to help you streamline your journey.

Data Security

Live Chat

Pipeline Management

Sales Trend Analysis

Reviews for OpenCRM come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Construction (6%), and Telecommunications (5%). The most frequent use case for OpenCRM cited by reviewers is CRM (79% of reviewers).

Users and use cases

OpenCRM is a CRM tool offering key features such as contact database, contact management, reporting/analytics, and sales pipeline management, among others.

OpenCRM

Freshsales

SugarCRM

Act!

Capsule

Maximizer CRM

Odoo 

Pipedrive

Agile CRM

Vtiger CRM

Coevera

Gold-Vision CRM

Complete Business

Customer Success Executive

The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client.

Director

The ability to have a software that can be easily and cost effectively tailored to existing business processes.

IT Technician

It’s a well-designed, user-friendly CRM system that has made managing contacts, tasks, and projects much easier and more efficient day to day.

The inability to pull certain fields across all modules.

Sales Consultant

Excellent software and ease of use, detailed in depth reporting available and management of tickets, sales orders as well as online resource for customer e-signing of orders and logging of tickets via our portal.

At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow.

It is NOT a humanless software company and they will always go the extra mile to help you sort problems and find solutions.

General Manager

Flexibility through customisation and adjoining tools for inter-system connectivity as well as powerful features within.

It times out giving an error after logging an activity which impacts productivity.

CRM, it is very functional and allows you to keep track of all your customers to give the right follow up.

Regional Sales Manager

Use it daily, very helpful for keeping the rest of my team up to date on jobs.

Operations Administrations

Pretty good I do need to do a lot of reporting and CRM is my back up tool for information that i would have to request from The Business Manager.

finance

The ability to customise things on there.

Operations Director

Solutions Architect

The customisation of the product to allow our Business needs to be met, we aren't industry standard but the system has the capability to be adjust to meet all our needs

Network Performance

OpenCRM has proven to be an exceptionally reliable and versatile tool for managing our customer relationships.

Easy of use but primarily the ability to modify the fields, reports and overall functionality to meet our specific needs

The team made the transition from Salesforce to OpenCRM painless, dealing with everything and ensuring that all our data was transferred into the correct fields.

In general it does the things we need, my core use is searching for client details, creating sales opportunities and reporting on them.

Administrative Assistant

Holds information about one event with good links to background information on the company, booking contact, trainer running the course and learners

Will continue to use OPEN as or internal CRM.

I find it very helpful to use the functionality available to create activity plans for opportunities which help to ensure that customer needs are met at optimum times.

When creating a new company, once you save it throws you off the record meaning you have to then search for the company to do any more work on the record.

Manager

Under a contact tab to find the sales order have to click on a lot across the bottom and this can not be moved to make less clicks.

Head of Commercial Operations, CT

In Opportunities text boxes are the same text as the titles, there is no differentiation between the text and no outline or bold text.

saves time. when i want to create something, its easy to do.

School Engagement Coordinator

Additionally, some processes cannot be don in bulk but rather one at a time, repetitively - such as linking projects to one another through individual selection.

SuperOffice CRM vs OpenCRM Comparison (2026)

SuperOffice CRM

OpenCRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives