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SuperSaaS Logo

SuperSaaS

4.6
(263)

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Online appointment scheduling software for SMBs

(40)

SuperSaaS Features

Features Summary

Functionality

4.4

/5

263

Total features

103

12 categories

SuperSaaS features

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management

Common features of Scheduling software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Approval Workflow
Attendance Tracking
Automated Scheduling

Price starts from

9

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

263

Price starts from

9

Per month

learn more

Total Features

103

Unique features

  • Transaction History

  • Wait List Management

  • Practice Management

  • Third Party Booking

Functionality

4.7

/5

5.5K

Price starts from

16

Per month

visit website

Total Features

118

Features in Common

70

Unique features

  • Maintenance Scheduling

  • Mobile App

  • For Accountants

  • Life Coaching

Functionality

4.5

/5

4.9K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

25

Unique features

  • Support Ticket Management

  • Surveys & Feedback

  • Weddings/Parties

  • Marketing Automation

Common SuperSaaS comparisons

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SuperSaaS logo
Bookeo logo
SuperSaaSvsBookeo
SuperSaaS logo
Acuity Scheduling logo
SuperSaaSvsAcuity Scheduling
SuperSaaS logo
vcita logo
SuperSaaSvsvcita
SuperSaaS logo
FlexBooker logo
SuperSaaSvsFlexBooker

Reviewers who mentioned features said:

AR
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Verified reviewer

Higher Education, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent all-in-one scheduling/appointment/reservation system, lots of features and settings

Reviewed 5 years ago

It has made it possible to share limited equipment fairly with hundreds of students. I also like that for each reservation page we can have different settings. So on laser cutters we set limits on the number of reservations per week and how long each reservation can be. While on the water jet cutter each reservation is much longer and they can book twice as many days in advance. It also has a waiting list feature which is useful for booking field trips. I like that it sends email reminders, we use this to ask students to cancel if they can no longer go so other can go on the field trip.

Pros

Very configurable, yet human readable. We evaluated other software and found they lacked easy to read settings. With SuperSaaS, you can just read a sentence in the settings page and understand what it will do. With other software you have to look up in a help/knowledge base what a toggle will do. It is clear that the designers of this software wanted to create a flexible tool that was good at a certain...

Cons

The interface looks like an old version of Google Calendar. I often have to tell people that while it looks like Google Calendar, it is not, and that it has many powerful features. The interface could be updated to be more modern. I know that they have updated the interface once before because in the settings there is a "classic or modern" toggle. I am already using the modern interface option but it looks very old.

Vendor response

Thanks for the great review! I agree that even the "Modern" look was starting to get a bit long in the teeth, so we just added a new theme last week that refreshes all buttons and dialog boxes. A larger update for the calendar is planned for next year.

MF
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Mark F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This software has changed my professional life.

Reviewed 6 years ago
Pros

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

Cons

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence. The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

Vendor response

Hi Mark, Thanks for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. You can completely personalize your emails, and you can read this quick blog post to find out how: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks . You can adjust the frame length for your mobile version within your website or you can force the desktop version by replacing www.supersaas.com with d.supersaas.com in the iframe link. Please feel free to reach out to us at support@supersaas.com if the issue is not resolved and we will be happy to help you. Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience! Kind regards, Sneha Mittal Customer Support Team

AR
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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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works on every device FAST, cost effective for small biz, flexible, tech support and website great

Reviewed 6 years ago

reliable, affordable calendar for a small business

Pros

fast and easy, and my students like the monthly view to select the day they want classes - works on every device, cost-effective for small biz, flexible, tech support and website great

Cons

It could have a bit more detail in reporting features (like to pay teachers or break down my month for total sales) but it the big scheme of everything else not a deal breaker.

Vendor response

Dear Customer, Thank you for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your request to add more details in our reporting feature. We currently have a long list of features that we are working hard to unveil to our customers. We try to meet the most impactful of these demands with efficiency and timeliness. Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience! Kind regards, Sneha Mittal Customer Support Team

AR
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Verified reviewer

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Supersaas- BEST marketing and administrative boost to my business

Reviewed 6 years ago

I needed clients to be able to schedule me long term, short term, one time appointments, and ongoing appointments. Seeing my availability "on demand" has increased my income and reduced my administrative, scheduling time and mistakes.

Pros

Supersaas offers great flexibility for creating a variety of scheduling methods. Their color schemes and formats are current, attractive, and workable.

Cons

The program is so versatile, that I sometimes forget how to access everything. But, if I'm in a hurry and don't want to "figure it out for myself," support team answers my call for help in minutes. As we are in completely different time zones, I can't figure out when they sleep!

Vendor response

Dear Customer, Thank you for your kind review and feedback. We work hard to make sure everybody's experience with SuperSaaS is as good as yours has been! Thank you again for your kind words. They encourage us to perform better. Kind Regards, Sneha Mittal Customer Support Team

AR
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Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall a decent software for appointment booking

Reviewed 5 years ago

Over all a decent software that will server the need of maintaining the appointments for the given price.

Pros

Ease of use . Simple layout. very less efforts on Admin to set it up. The features.

Cons

The notifications and reminder method can improve. Reporting Features can be better They don't support corporate billing

Vendor response

Dear Customer, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

GH
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Grace H.

Alternative Medicine, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have used SuperSaas for several years to operate my healing studios in two locations.

Reviewed 6 years ago

I assume you mean SuperSaas. I have moved my location to a group therapist setting where we jointly use a different booking program, but from my individual practitioner standpoint, I find SuperSaas was easier to use and had more features useful to me. It kept me clear on who was booked and allowed me to create other calendars for other events very easily.

Pros

Very comprehensive features, excellent notifications and very affordable for a small business. It took some time to get it set up how I wanted it but when I was stumped the customer care team gave great instructions. I offer several modalities in two different locations and this calendar worked perfectly. I also liked the ability to create a form to join my email list (and be anti-spam compliant) and I could create new schedules whenever I offered a Reiki class or workshop. The calendars have numerous settings, layouts and colours. It is possible to match your business' colour scheme and it's easy to put in your logo. This online booking calendar is fully customizable and very affordable.

Cons

The initial setup takes some thought but is well worth the effort. Once I had it going, it was super. There are, like all software, things it will do that you only discover later that make it even more powerful. Like, for instance, you can set up two reminders to go out. One several days before the appointment as well as one just a day or two before. Perfect for the people who have to book a month in advance.

Vendor response

Hi Grace, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

RS
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Richard S.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It just works and has made a really difficult problem simple.

Reviewed 6 years ago
Pros

Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance. Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access...

Cons

I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.

Vendor response

Hi Richard, Thank you so much for recommending SuperSaaS and for your kind feedback. Best regards, Sneha Mittal SuperSaaS Customer Service

BL
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Brian L.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Supersaas is Superduper

Reviewed 6 years ago

Scheduling becomes a no-brainer!

Pros

This software is a dream come true for me. For years I used excel spreadsheets to schedule youth baseball players to come to my house to practice. I would receive phone calls the night before or the morning of the sessions, with parents canceling their child's lesson. It was a PAIN. Now, all I do is set up the slots in Supersaas (along with my rule of no cancellation within 48 hrs of a lesson) and Supersaas does the rest. My partner and I get automatically notified of all activity and we can keep track of open and booked spots. Supersaas is magical and an incredible time-saver and organizer. And interestingly, I learned about Supersaas from a web designer in Croatia!

Cons

There is a slight learning curve but it's well worth it with the data that becomes available. Can't think of any other cons.

Vendor response

Hi Brian, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

JE
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Jeffrey E.

Wholesale, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've already testes most Appointment schedulers like SuperSaaS vs. all the rest! This is it to use!

Reviewed 5 years ago

Scheduling of Trucks to pick up loads on specific dates and time zones they are hauling across all states in the lower 48!!!

Pros

I had a team of paid experts to compare and contrast the many options available at our choosing out there for our companies' needs! We also included, customizing our own scheduler by hiring an I.T. crew to build exactly what we would want it to have! While working on many aspects, options out there, the marketing team came across SuperSaaS! They vetted it out, began using it in a beta style testing format without myself or my team involved. Finally, after many options we had to choose from they pitched us SuperSaaS! By far, it has blown me away on how nicely it works and is so easy to use! I would highly recommend this to anyone wishing to have a simplified version of scheduling or appointments taken care of on the web using SuperSaaS! So inexpensive too!!! It's truly a win, win!

Cons

Honestly, not much to say in regard to things we didn't like about it!

LA
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Lou Ann G.

Veterinary, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Supersaas Schedule Tool

Reviewed 5 years ago

This saves us SO MUCH TIME by having client make, change, delete their own appointments. I can't imagine doing this scheduling myself as a volunteer. I'd have NO time for anything else. The price is reasonable enough that our non-profit can use it--thankfully. Another group at our animal shelter is using it now also. :)

Pros

I love that people can make their own appointments for our spay/neuter clinic without having to call us to do it for them (unless they don't have a computer). I like that I'm able to download clients so I can email them as a group.

Cons

The software is not intuitive for some people. I'm used to it now, so it's not a big deal. One thing that is awkward is when I need to change an appointment that contains a form. I have to save the change and then go to the appt again to change and save the form. People complain because they don't notice that a slot is full by the different color; but really, I'm not sure you can do much to help the 20% who don't get it.

ES
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Evelyn S.

Law Enforcement, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It seems to being doing well for our customers and users.

Reviewed 6 years ago

Better use of our officers' time for doing vehicle inspections.

Pros

Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.

Cons

Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.

Vendor response

Hi Evelyn, Thank you so much for your kind feedback. You can easily customize the automated email responses, and you can find relevant information on the Support page. You can customize different message triggers based on certain responses, and you can find the relevant information on the above link. In case of any questions, please feel free to reach out to us at support@supersaas.com and we'll be happy to help you. We have a few videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Please follow us on Facebook to find some more exciting tips & tricks to work with SuperSaaS. Thank you again for taking out the time to share your feedback with us. Best regards, Sneha Mittal SuperSaaS Customer Service

ML
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Melanie L.

Veterinary, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful Customer Service

Reviewed 6 years ago

SuperSaaS is easy to use for me and our users. I like having the ability to run several different schedules from the same dashboard. And the price is extremely reasonable.

Pros

Supersaas is so easy to use and responsive, it's very seldom that I have a problem with the program. When there is a little glitch - normally user error - a quick email to Customer Support results in a timely response and resolution.

Cons

I can't email directly from the program.

Vendor response

Hi Melanie, Thank you for your kind review. We are happy that you are enjoying your SuperSaaS experience. Thank you for letting us know about your email needs. We still do have many customizable email functions within our Dashboard that allows you to send messages to your clients. Thanks again for your review. Kind Regards, Whitney Koontz Digital Content Marketer

JM
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John M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cloud Based Resource Allocation -- YES -- SuperSaaS

Reviewed 5 years ago

We have used SupperSaas for 3 years in our executive suites and offices business. It has allowed us to empower our clients to take over enrolling in use of conference rooms and other resources with out having management personnel involved.

Pros

Ease of use for medium internet savy people. Dependability of online presence - and ease of access

Cons

That it would automatically link to cloud based printer when updated -- small issue.

Vendor response

Hi John, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

JM
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John M.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lots of flexibility for different needs/uses

Reviewed 5 years ago

We wanted to bring semi-automated and self-serve elements to the process of informing a large group of volunteer mediators about upcoming mediations, indicating their availability, enabling the administrator to assign specific mediators to specific mediations, and providing them with notification and reminders of those assignments. We took awhile to customize the solution for our needs, a process that included an extensive beta test of the entire workflow and evaluating and incorporating the learning, before going live. The initial evaluation from the team is that the SuperSaas platform is definitely both saving staff time and adding efficiency and a sense of empowerment for our volunteers.

Pros

I really appreciate that SuperSaas effectively addresses scheduling for specific needs/use cases that aren't easy to manage with most other software products - and it does so much more simply and inexpensively than full-fledged CMS solutions, and with a significant amount of customization for your specific circumstances. Being able to customize an online scheduling program for needs ranging from managing...

Cons

Because of the range of use cases served by SuperSaas, and the amount of customization available, there's a bit of a learning curve for the admins of a schedule to select the type of schedule that's right for them and get it setup to function the way they want, with all the customizations available. But, that's to be expected. The platform does a pretty good job of explaining what each feature is...

DG
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David G.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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BEST feature set... WORST frontend for customers

Reviewed 7 years ago

As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Pros

The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Cons

All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have...

Vendor response

SuperSaaS offer a plethora of options to tweak the end-user interface. Depending on the settings, end-users can make an appointment with a single click. But it is indeed possible to configure the system to ask them to manually type the time, and click through multiple forms. Whether that's a good idea is entirely in the hands of the person setting it up. We are continually improving the system and we are also working on an updated interface that aims to address the concerns. However, the outdated look can partly be blamed on the fact that SuperSaaS will work on every browser, even very old ones. You don't want to lose business because your customer does not have the latest model phone and your shiny modern widget fails to load on his old device.

DB
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Daniel B.

Music, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for sole traders!

Reviewed 5 years ago
Pros

There is so much i love about supersaas, the interface is really user friendly I love how easy it is to schedule in clients and see what appointments I have for the day. Supersaas allows you to organize what timeslots you have scheduled by color which makes it very easy to visualize and reduces the chance of clients turning up at the wrong time. I run a guitar teaching business and the students...

Cons

I would like the option to have a master calendar with all my classes, appointments and personal events but with restricted view for customers so that the customer only sees the timeslots and options I want them to see.

AR
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Verified reviewer

Biotechnology, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Scheduling Application

Reviewed 5 years ago

My overall experience with SuperSaaS is very positive. I set up 5 reservations calendars in very little time. My users had no problem figuring out to use it. It is easy to download schedules for accounting.

Pros

SuperSaaS easy to set up and use. We have several devices that are used by a large user group and I like that in the application I can have a separate reservation calendar for each. I access the reservation calendars on my smart phone, on my laptop, and via my desktop computer. Our users like it because it is very straight forward to use. SuperSaaS is also very cost effective. It is also easy to compile past reservations for accounting.

Cons

SuperSaaS is not the best looking reservation calendar system, some might say that it is 'old' looking. Another unliked feature is how it chooses a random time when clicking to make a reservation. I haven't found out how to have it start with standard times.

Vendor response

Dear Customer, Thank you for taking out the time to share your review and kind feedback. I am glad you're having a great SuperSaaS experience. You can easily configure the system to have only certain standard start time for appointments and you can find more information on how to configure this in our blog post: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas Please feel free to reach out to us in case you have any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team

SM
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Stan M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great flexibility in creating schedules and forms to support our consult and event bookings

Reviewed 6 years ago
Pros

The schedules are easy to create and cover most options that are needed to receive and store relevant information. The forms are simple and serve the same purpose. The automatic creation of links for accessing the schedules and forms makes for easy application on websites, emails and Facebook. it's flexible and constantly expanding with new functions. The support is outstanding. It's the best support I have ever received from any provider of any systems.

Cons

The only thing that I find awkward is changing the time on desktop when making a booking. In the mobile version the time has a carousel window to select a time but with desktop I need to type in the time change. The date has a calendar window to choose from but the tim e doesn't.

Vendor response

Hi Stan, Thank you so much for recommending SuperSaaS and for your kind words. We will share your feedback with our development team. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service

SF
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Sharon F.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I can't say enough positive things about SuperSaas! I'm more than pleased with it....

Reviewed 6 years ago

Easy to keep track of clients and of colleagues' clients for billing colleagues for the use of the room.

Pros

Ease of use and excellent customer service, where things are explained simply and clearly. Customer service is almost instantaneous, and the cost (after a free trial period, where you can experience what a great program it is) is minimal. I highly recommend it and am very satisfied, after 3+ years of use. A colleague introduced me to it, and implemented the original setup.

Cons

Can't really say that there is anything I don't like. If I don't understand something, I shoot an email to rep and staff and get a quick, simple reply. What's not to like? (I have a small Art Therapy practice and space is shared with several other Art Therapists, all of whom can easily access the online schedule for booking.)

Vendor response

Hi Sharon, Thank you so much for recommending SuperSaaS and for your kind words. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service

KL
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Kelly L.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Happy with the product

Reviewed 5 years ago

For a 2-person business where we are providing the actual services as well as doing all our own admin and student scheduling, this has been a great time saver, as well as reduces mistakes (more chance of double-booking when you do it manually). We would have to grow a few employees in size before it makes sense to hire an admin person, but this booking software would help in that situation as well, and in the meantime it helps us limit our own time spent on scheduling admin.

Pros

Good basic functionality for the price point - saves us time and money over our old manual method. When comparing to other options, we liked the accessible price point and that was the main deciding feature for us. We don't sell from the software, but we like the fact that we could set that up in the future. Does allow some customization for logos and controlling user access and such, but still hoping for future upgrades to move between screens and student accounts more efficiently.

Cons

Does lack some efficiency pieces, like being able to go directly to a student account from a booked lesson time on the calendar. Does have fairly basic look to the calendar and occasionally new students have trouble figuring out at a glance which are the open times.

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Dave Z.

Music, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best of the best

Reviewed 5 years ago

It's been great! No hiccups. Solid and reliable. I have never had problems with it not working. I currently just give all my clients the link to my scheduler and everything else (including a contract) is all automated.

Pros

I demoed dozens of scheduling apps before finally going with Supersaas. There seemed to be a lot of apps that seemed great on the surface, but once I got deeper, there would be important features missing. Supersaas was the only one that gave me the flexibility I needed and at a surprisingly affordable cost. I have now used it reliably for over 5 years and it has been great.

Cons

I wish the user interface for mobile gave clients a week's view. Along with the other many options it gives clients. However, the large majority of my clients are just fine with how it is. It would be nice to have a few more options for superusers.

Vendor response

Hi Dave, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

CC
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Christopher C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Diamond in the Rough

Reviewed 7 years ago

I operate a gym in Tokyo, Japan and needed a system for individual clients to sign up for classes. We started out as a small operation so our requirements were simple. I researched several different scheduling options and created free trial accounts. All of the options I tried were less than ideal for different reasons. Some were unjustifiably expensive while others had so many features (that we...

Pros

Easy to use on desktop and mobile. Price.

Cons

As a schesuling system it did everything I wanted it to do.

Vendor response

Hi Christopher, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

NM
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Nicola M.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Supersaas was so simple to use & set up yet still has the ability for integration & complex features

Reviewed 6 years ago

Huge time saver, improved efficiency of bookings and less no shows

Pros

Useful and extensive reports, Easy to use, Great support (fast and helpful), It has never failed or crashed, Endless features and integration options, By far the cheapest option without excluding features, Online help info is simple to follow and extensive

Cons

Limited ability to customise the look and feel and reports and carry over of custom note information isn't included when using the service schedule,

Vendor response

Dear Nicola, Thank you very much for your kind review and feedback. We're glad to hear that SuperSaaS has been useful to you in achieving your business objectives. We're sorry to hear that you found the customization and reporting options limited. We will share your feedback with the relevant teams. Please feel free to reach out to us at support@supersaas.com if you face any challenges while navigating through the system and we will be happy to help you. Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Sneha Mittal SuperSaaS Customer Support Team

MK
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Mike K.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Supersaas for Massage Therapy Schedule

Reviewed 5 years ago

Immense benefit over a paper schedule. I'm able to capture bookings where people may have called elsewhere after not reaching me on the phone. Saves a ton of time by not having to manually book appointments with clients in person. Email reminders significantly reduce no shows.

Pros

I like the fact that you can see your name on the schedule where your booking it. Also being able to see the whole week of bookings was very helpful.

Cons

Not being integrated with my billing and charting software meant more work for me.

Vendor response

Hi Mike, Thank you for taking out the time to share your review and kind feedback. I am glad you were able to save a lot of time with SuperSaaS scheduling. It is also possible to connect SuperSaaS with other software with the help of 3rd party integration platforms like Zapier & Integromat and also via webhooks and API. You can find the list of billing and other software we integrate with here: https://www.supersaas.com/info/integrations Please feel free to reach out to us in case of any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team

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Samantha B.

Professional Training & Coaching, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Supersaas Are Very Professional and Great value for money

Reviewed 5 years ago

EXCELLENT. they are very professional and they get things done.

Pros

Supersaas software is different from many other providers, there customers service is excellent, they get back to you very quickly and resolve issues very quickly. They are open to suggestion and if they can implement something easily for you they will. They take on board all suggestions and role out new features each year. It is very reliable and any problems are fixed quickly. The support team respond in plain english and are very helpful. It also integrates well with payment software and zapier.

Cons

Least like is the mobile site, but they are working on features to improve it and also give you the ability to default the mobile site to another screen so you do not have to compromise the look of the desktop site for the mobile site and vise versa. There is also no app, but hopefully that is in the pipeline