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SuperSaaS vs SevenRooms Comparison

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Overview

SuperSaaS’s online appointment booking software makes your business work for you and your customers. Your online calendar...

SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

177

65

14

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

5

4

3

2

1

9

2

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

It is easy to use and has good quality for the price. The best feature is without doubt the customer service: fast, effective, and kind.
Overall we are very impressed by how easy it is to use SuperSaaS Appointment Schedule and the brilliant the customer support is.
I wasn't sure how to transfer our subscrition but the help I got from SuoerSaaS was superb.

Pros

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.
SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality.
Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

Cons

No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform. The backend interface suffers from similar problems, but at least only admins can see them.
All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user.
It looks awful - a recent refresh helped a tiny bit. No bulk editing of customers - so a change can require accessing hundreds of customers individually.

Cons

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that.
People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.
Just one thing, color in the software is somehow boring.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features97
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Segmentation
  • Capacity Management
  • Certification Tracking
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Feedback Management
  • For Restaurants
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • Guest Experience Management
  • Inventory Management
  • Lead Generation
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Order Management
  • PCI Compliance
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Practice Management
  • Predictive Analytics
  • Price / Margin Management
  • Prioritization
  • Project Management
  • Promotions Management
  • Public Waitlist
  • Rate Management
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Student Management
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Table Management
  • Team Calendars
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Web Forms
  • Website Integration
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features78
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Segmentation
  • Capacity Management
  • Certification Tracking
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Feedback Management
  • For Restaurants
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • Guest Experience Management
  • Inventory Management
  • Lead Generation
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Order Management
  • PCI Compliance
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Practice Management
  • Predictive Analytics
  • Price / Margin Management
  • Prioritization
  • Project Management
  • Promotions Management
  • Public Waitlist
  • Rate Management
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Student Management
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Table Management
  • Team Calendars
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Web Forms
  • Website Integration
  • Work Order Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations54
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations19
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SuperSaaS vs. SevenRooms

See how SuperSaaS and SevenRooms stack up against each other by comparing features, pricing, ratings, integrations, security & more.