House-on-the-Hill Features

House-on-the-Hill

The Service Desk Solution on-premise or in the Cloud!

4.0/5 (1 review)

Competitor Feature Comparison

API
Alerts / Escalation
Asset Lifecycle Management
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Problem Management
Real-Time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Learn moreCompare App
API
Alerts / Escalation
Asset Lifecycle Management
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Problem Management
Real-Time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Learn moreCompare App
API
Alerts / Escalation
Asset Lifecycle Management
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Problem Management
Real-Time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Learn moreCompare App

House-on-the-Hill Feature Reviews

1 reviewers had the following to say about House-on-the-Hill's features:

Jamie A.

Samson Security Fire and Facilities' Usage of House on the Hill's Helpdesk Solution

2021-08-05

Simple redesign for 'none tech savvy' users, more visual interaction with the various functions of the product and 'prettifying' anything that would be eventually distributed by the client to their own customer would make this an invaluable tool to many businesses.

Pros

- Ease of uptake to a company that has not utilized this type of product before in the past. - The product act as a multitool, and can be sold as a service to your own clients, or used internally to allow your team and clients to communicate about ongoing work. - Incredibly useful to have in facilities to allow you to keep track of the multitude of ad-hoc tasks that come your way to ensure that you are always on top of billing and not giving service away for free when paying wages. - The team at HotH are incredibly attentive and resourceful, any issues I have had, problems that needed solving or features that needed adding have been dealt with promptly and professionally whilst establishing a strong relationship with the in house team there. - A full days training was provided in office (pre covid) by the HotH team to bring managers and operators up to speed on the use of the software - The platform can be run by a limited number of users and operators giving great utility to to small teams to manage large portfolios and volumes of work requests - The HotH library is full of descriptions on how to utilise certain aspects of the platform - Some features will need redeveloping for a users unique requirements, the product is not one size fits all however the team through

Cons

- The user interface could use some modernization compared to other products it can seem quite 'last gen' at times - Creating forms and navigating the database of existing forms and possible inputs and combinations of the two can be very difficult, their is no visual que so figuring out 'what is what' takes trail and error and often a lot of time, this has introduced opportunities for human error resulting in me breaking some business critical forms and having to contact them to correct the error despite being 'tech savvy' - A similar issue exists for report generation, the interface can be dated, their are no visual cues as to what you are constructing or utilising and many options with unclear names.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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