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ProProfs Survey Maker vs Yonyx Comparison

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Overview

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations...

Category Leaders

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

7

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

8

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

92

26

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.

AR

Anonymous Reviewer

We want to congratulate the team for developing such a great tool.

HD

Harshad D.

I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.

Rashidah A.

Pros

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

tr

timothy r.

Cons

There’s nothing to really point out as being something I disliked.

Nc

Nia c.

It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.

Lavi G.

Our team hasn’t faced any challenges so far using this tool.

AR

Anonymous Reviewer

Cons

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

jc

john c.

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

AR

Anonymous Reviewer

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

EH

Elizabeth H.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features16
  • API
  • Access Controls/Permissions
  • CRM
  • Call Center Management
  • Call Scripting
  • Cataloging/Categorization
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Service Analytics
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Email Management
  • Email Marketing
  • FAQ
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Inbound Call Center
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Mobile Survey
  • Opportunity Management
  • Performance Metrics
  • Question Branching
  • Question Library
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • URL Customization
  • Virtual Assistant
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • Total features35
  • API
  • Access Controls/Permissions
  • CRM
  • Call Center Management
  • Call Scripting
  • Cataloging/Categorization
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Service Analytics
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Email Management
  • Email Marketing
  • FAQ
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Inbound Call Center
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Mobile Survey
  • Opportunity Management
  • Performance Metrics
  • Question Branching
  • Question Library
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • URL Customization
  • Virtual Assistant
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk