Survey Solutions Features

Survey Solutions

Computer-assisted personal interview technology

4.6/5 (85 reviews)

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API
Access Controls/Permissions
CRM
Conditional Logic
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop
Email Distribution
Email Invitations & Reminders
Email Management
Email Marketing
Engagement Tracking
Feedback Management
Image Library
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
Offline Access
Offline Response Collection
Projections
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Third Party Integrations
URL Customization
Video Streaming
Video Support
Visual Analytics
Learn moreCompare App
API
Access Controls/Permissions
CRM
Conditional Logic
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop
Email Distribution
Email Invitations & Reminders
Email Management
Email Marketing
Engagement Tracking
Feedback Management
Image Library
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
Offline Access
Offline Response Collection
Projections
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Third Party Integrations
URL Customization
Video Streaming
Video Support
Visual Analytics
Visit WebsiteCompare App
API
Access Controls/Permissions
CRM
Conditional Logic
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop
Email Distribution
Email Invitations & Reminders
Email Management
Email Marketing
Engagement Tracking
Feedback Management
Image Library
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
Offline Access
Offline Response Collection
Projections
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Third Party Integrations
URL Customization
Video Streaming
Video Support
Visual Analytics
Visit WebsiteCompare App

Mobile apps

Android App


107 reviews

Survey Solutions Feature Reviews

25 reviewers had the following to say about Survey Solutions's features:

Kwasi D.

Survey solutions is a remarkable tool for surveys. Its user friendly UI makes survey design so easy.

2018-04-05

Powerful yet affordable solution for questionnaire design and survey implementation

Pros

Great mobile app for offline surveys 4. User friendly interface

Cons

Prefilling data for cascaded dropdowns not possible. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Burt C.

The most complete survey management suite and it's free.

2020-10-30

Was a joy to work with, especially when developing a Census (SuSo API) App for the CSO St.Lucia, based on the R package and to (hopefully) serve the CARICOM region in the monitoring and control of the upcoming 2021 round of the Housing and Population Census.

Pros

There are many options when it comes to survey tools, each with a particular suitability.

Cons

It may be a bit of an overkill for small scale, online, near real time or mobile surveys and surveys involving big data analysis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ciprian Antoniade A.

Very powerful platform for building and manage surveys. I have learned to use it in very short time.

2018-04-09

Enhance the skills of design the surveys for official statistics.

Pros

Together with R and Python, Survey Solutions will increase the capabilities of National Statistics Offices to build "in house" very powerful surveys, with low costs and time bound.

Cons

It is to easy to use and the speed of developing new features is very high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil B.

The best CAPI solution on the market, maintained by a very pro-active development team.

2017-08-11

Cost savings, improved data quality and timeliness, better field management.

Pros

Survey Solutions is an excellent survey management solution, not just field-based data entry.

Cons

The Survey Solutions team are so good, that they release updates every month (which is basically unheard of anywhere else).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jefte O.

Excellent product for data capture campaigns. Easy to learn and to deploy.

2018-07-30

Pros

User friendly-any one can learn to use this software. Adaptable and continuous upgrades with significant user support.

Cons

Limited report and statistics of the field activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel A.

The best software for survey data collection

2019-02-04

It's amazing software.

Pros

Survey solution has the best survey data management and survey users management tools.

Cons

It's frequently updated. Advanced level of documentation is not easily available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrej K.

Excellent CAI solution featuring one of the best user interfaces for interviewers I have seen.

2018-01-04

It has provided me with a means to capture very complex survey questionnaires and implement them in challenging environment with poor internet connectivity.

Pros

Excellent interviewer interface; Very strong facility for dealing with complex rosters; Very low threshold into questionnaire development, while allowing for full power of C# in validation functions; Collaborative questionnaire development environment; It's free; Features free and fully supported cloud central database capture facility; Very strong support to data management on the server side;

Cons

Lacking field supervisor app to manage the interviews locally while in the field and with no internet access; Inflexibility in using stored data to support the interviewing while maintaining the flexible allocation of interviews; Lack of question database support (neither public nor private); Lack of CATI functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
livia a.

Survey solutions is a user friendly easy to use platform to design surveys

2017-07-24

Coding the survey is easier and more intuitive.

Pros

Easy to use (add sections, questions, validations), nice interface and each new feature is quite intuitive to pick up

Cons

Updates are too frequent and sometimes interfere with the data collection activities already in the field

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Asmelash T.

I have used Survey solution in household and agriculture surveys in many countries in Africa

2018-03-01

The software has also survey management tool and this helped me to follow up data collection progresses remotely with out travelling to the field. 4. encourages team work. multiple people can program the CAPI at the same time on the same questionnaire 5.

Pros

Simple to program Makes life easy for survey management easy to export data user friendly and not complicated for non programmers and field workers free of cost

Cons

Highly dependence on Internet connection Need for offline programing and data backup (specially in some African countries the internet infrastructure is poor)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Clark L.

excellent free solution that provides transparency during data collection

2017-12-26

This product provides my organization with a FREE tool we can use with partners around the world with varying degrees of experience conducting CAPI surveys. I hope Survey Solutions sparks a drive toward standardization in features of CAPI software, to improve the quality of data collected in international surveys.

Pros

- Data export files in multiple formats.

Cons

- format of paradata output is somewhat cumbersome, and not as easy to work with as the response data output.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mahin S.

Very useful for large scale surevy

2019-06-01

Overall it is very good product and cost effective

Pros

Data management Questionnaire Design Support Quality supervision

Cons

Difficult to design questionnaire Roster data merging

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael R.

CAPI software of choice for multiple surveys in multiple countries

2017-08-08

My team has implemented surveys 12 surveys in 7 different countries.

Pros

Finally, the newly available API allows me to export data and provide quality checks, and summary tables without even having to open my browser.

Cons

I often do tedious tasks like questionnaire design while traveling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

Read more
Benjamin L.

Easy to learn, easy to train and easy to use.

2017-07-20

Improved data overall quality.

Pros

It is also rather flexible concerning the exporting formats.

Cons

For QC happening directly on the field, the Google Chrome interface is not the most adequate: developing a QC or Editor app would be excellent, for QC to happen on tablets (could include re-interviews on a number of items, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review! Any browser can be used for the questionnaire designer or for survey management. A browser is not used on the tablets for data collection, it is our own application developed in C#, which we feel is far superior to those developed in Java since it can include multiple questions per screen, multiple colors, and use our own formats.

Your ideas are interesting will be past on to our developers.

Read more
Klaus B.

As a survey consultant I have used Survey Solutions in several cases, mostly in African countries.

2017-07-30

The benefits I'm looking for are not for me but for my clients using it to conduct a survey. What I feel they are getting from using Survey Solutions, is the guarantee of a successful survey, full stop.

Pros

It allows validation of answers to a degree that makes subsequent data cleaning virtually redundant. The survey management functionality guarantees pretty complete control over the survey at all times.

Cons

In some cases I would like more extensibility, e.g. the possibility to add C# functions to implement more sophisticated validations and controls. That said, it is quite impressive how much one can do already using C# expressions which are supported for validation and flow control.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gian A.

Excellent, cost-effective software for implementing all kinds of surveys. Great user support!

2017-08-08

Everything is now mostly automated based on daily exports of Survey Solutoins data.

Pros

Very easy to implement on a large scale as compared to other survey software. 7.

Cons

If this is made possible, we are likely to use Survey Solutions for the Belize 2020 Census. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your thoughtful review!

Regarding point 3 among your Cons, you can hide disabled questions entirely by selecting "Hide if disabled" check box".

Regarding pont 6, it is now possible to transfer cases between interviewers.

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John Kongor Majak A.

I started using the solutions since last year and found it very good among others solutions used

2017-07-26

The software help in data collection, it easy to configure and monitor quality of data.

Pros

Quality control. Overall data management.

Cons

The solution require internet. and skills. Not free for clients, it's limit time requested. local hosting require hardware and 24/7 support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

Read more
Peng J.

great survey experience with Survey Solutions

2017-08-15

Successful implementation of China Urban Labor Survey.

Pros

a. powerful questionnaire design; b. offline survey; c. quick support; d. great apps; e. web interview;

Cons

a. lack of app for iOS system; b. customization of web interface; c. lack of supervisor app; d. no documentation on API;

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

Read more
Linda K.

very positive

2017-12-15

Pros

in particular: within system possibility for data quality management through internal feedback system (supervisor and headquarter), also: flexibility of use, low cost,

Cons

ease of use concerning installation on own server when required by client, tools for panel surveys quite non-intuitive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin W.

Great software and always improving

2016-12-11

This survey software is designed for CAPI surveys even in the most difficult to reach areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Benson K.

A great software with excellent support team. Easy to manage surveys and a good version control .

2017-07-25

Pros

1.user friendly designer software supporting many question types 2.A flexible roster feature and the entire logic/rules capability to suit the needs of every user 3.examine the surveys and even send them back to device before submission into the server 4.excellent data export functionality 5.great support from the team

Cons

1.no way to export the designer form to a database schema - the designer can be exploited for more functionalities 2.few data export formats - excel and csv formats have more users 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

The questionnaire can be exported to DDI on the data export page, if that helps. There is also a data API that enables access to the data so managers can evaluate aggregated data on a customized bases.

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Victor B.

It is the best software that I know at the moment

2017-08-21

Cost saving Improve data quality Timely data collection

Pros

-Quality control. -Data management.

Cons

Its inability to read and write to the external file There is no provision for offline questionnaire designing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

Read more
Donald C.

Great experience usability and learning curve very low for designing surveys

2017-07-24

Currently using this platform for our surveys the support and use of the cloud servers, the ability to have a quick analysis turn around through the export features

Pros

The platform is very easy to use and require little knowledge of advance functions for the creation of a very simple survey. Graphical user interface (GUI) nicely layout out with access to relevant features and functionality at a click away.

Cons

Limited documentation on the available advance functions with examples, validation can be too complex with the use of the nested logical operators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott S.

Excellent free survey tool with free hosting and great support

2018-06-12

Thanks to survey solutions we have been able to convert a Fijian village household survey originally designed as a pen and paper interview to be performed using smartphones and tablets with minimal internet.

Pros

The significant amount of functionality available in the whole survey solutions ecosystem, all available at no cost.

Cons

Any changes to the survey, no matter how small (even translation or question tweak) will update the interview version, meaning the user must either export interviews performed with both versions and somehow externally merge them or else run with a suboptimal questionnaire to avoid this issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
burton m.

Easy to use with a lot of survey conduct functionality

2017-07-31

Pros

survey management aspects are excellent.

Cons

Like any software there is always room from improvement. Otherwise there is nothing can be said to be liked the least.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thanks for your review!

Read more
Daniel A.

it is a great tool for survey management

2017-07-26

Pros

Very good functionalities to manage large surveys. User friendly designer interface I like the headquarter server functionalities Great ways to capture data easily Create user friendly with full features data entry programs

Cons

Lack of powerful programming language unable to access data on the tablet without using the headquarter server Data loss in case the version of questionnaire on the tablet is not found in the headquarter server

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

I have never heard of any case where data have been lost between the tablet and the server. Please contact tech support as soon as possible, they would definitely want to know about this!

Read more