Survey Solutions Features

Survey Solutions

Computer-assisted personal interview technology

4.55/5 (65 reviews)

Survey Solutions Feature Summary

  • Question branching
  • Templates
  • Multiple question types
  • Skip logic
  • Online survey
  • Mobile survey
  • Offline response collection
  • Supports audio / images / video
  • Customizable questions
  • Question library

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Customizable Templates (115 other apps)
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Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
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Third Party Integration (146 other apps)

Competitor Feature Comparison

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Android App


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Survey Solutions Feature Reviews

25 reviewers had the following to say about Survey Solutions's features:

Jefte Ochaeta

Excellent product for data capture campaigns. Easy to learn and to deploy.

2018-07-30

Pros

User friendly-any one can learn to use this software. Adaptable and continuous upgrades with significant user support.

Cons

Limited report and statistics of the field activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
livia alfonsi

Survey solutions is a user friendly easy to use platform to design surveys

2017-07-24

Coding the survey is easier and more intuitive.

Pros

Easy to use (add sections, questions, validations), nice interface and each new feature is quite intuitive to pick up

Cons

Updates are too frequent and sometimes interfere with the data collection activities already in the field

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Danie De klerk

Outstanding software only and even better support

2017-07-25

Faster turn around time from going to field to analysis, Great for going paperless, After extensive research this product ticked all the boxes

Pros

Ease of use, rapid deployment and all round end to end product. The support is the best I have had the privilege to experience.

Cons

Some designers have expressed some nice to have customisation, features, and integration with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kwasi Danso

Survey solutions is a remarkable tool for surveys. Its user friendly UI makes survey design so easy.

2018-04-05

Powerful yet affordable solution for questionnaire design and survey implementation

Pros

It has a powerful UI tool for designing questionnaire 2.

Cons

Prefilling data for cascaded dropdowns not possible. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Ciprian Antoniade ALEXANDRU CARAGEA

Very powerful platform for building and manage surveys. I have learned to use it in very short time.

2018-04-09

Enhance the skills of design the surveys for official statistics.

Pros

Together with R and Python, Survey Solutions will increase the capabilities of National Statistics Offices to build "in house" very powerful surveys, with low costs and time bound.

Cons

It is to easy to use and the speed of developing new features is very high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Florian Blum

I found Survey Solutions exceptionally easy to use. Especially the tablet interface was intuitive.

2017-07-18

Pros

Accessibility of data output 2.

Cons

In addition, an option to randomize numbers within survey solutions would be neat, e.g. when implementing lab in the field experiments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review! Your suggestions will be passed on to the developers.

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Benjamin Lamberet

Easy to learn, easy to train and easy to use.

2017-07-20

Simplified field logistics.

Pros

It is also rather flexible concerning the exporting formats.

Cons

For QC happening directly on the field, the Google Chrome interface is not the most adequate: developing a QC or Editor app would be excellent, for QC to happen on tablets (could include re-interviews on a number of items, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review! Any browser can be used for the questionnaire designer or for survey management. A browser is not used on the tablets for data collection, it is our own application developed in C#, which we feel is far superior to those developed in Java since it can include multiple questions per screen, multiple colors, and use our own formats.

Your ideas are interesting will be past on to our developers.

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Benson Kisinga

A great software with excellent support team. Easy to manage surveys and a good version control .

2017-07-25

Pros

1.user friendly designer software supporting many question types 2.A flexible roster feature and the entire logic/rules capability to suit the needs of every user 3.examine the surveys and even send them back to device before submission into the server 4.excellent data export functionality 5.great support from the team

Cons

1.no way to export the designer form to a database schema - the designer can be exploited for more functionalities 2.few data export formats - excel and csv formats have more users 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

The questionnaire can be exported to DDI on the data export page, if that helps. There is also a data API that enables access to the data so managers can evaluate aggregated data on a customized bases.

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Clark Letterman

excellent free solution that provides transparency during data collection

2017-12-26

I hope Survey Solutions sparks a drive toward standardization in features of CAPI software, to improve the quality of data collected in international surveys.

Pros

- Data export files in multiple formats.

Cons

- format of paradata output is somewhat cumbersome, and not as easy to work with as the response data output.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrej Kveder

Excellent CAI solution featuring one of the best user interfaces for interviewers I have seen.

2018-01-04

It provides a reliable computer assisted interviewing platform, that has a very low entry threshold into development and a very steep learning curve. It has provided me with a means to capture very complex survey questionnaires and implement them in challenging environment with poor internet connectivity.

Pros

Excellent interviewer interface; Very strong facility for dealing with complex rosters; Very low threshold into questionnaire development, while allowing for full power of C# in validation functions; Collaborative questionnaire development environment; It's free; Features free and fully supported cloud central database capture facility; Very strong support to data management on the server side;

Cons

Lacking field supervisor app to manage the interviews locally while in the field and with no internet access; Inflexibility in using stored data to support the interviewing while maintaining the flexible allocation of interviews; Lack of question database support (neither public nor private); Lack of CATI functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Asmelash Tsegay

I have used Survey solution in household and agriculture surveys in many countries in Africa

2018-03-01

The validation and enabling conditions are helpful in minimizing data errors from the field. 3. The software has also survey management tool and this helped me to follow up data collection progresses remotely with out travelling to the field. 4. encourages team work. multiple people can program the CAPI at the same time on the same questionnaire 5.

Pros

Simple to program Makes life easy for survey management easy to export data user friendly and not complicated for non programmers and field workers free of cost

Cons

Highly dependence on Internet connection Need for offline programing and data backup (specially in some African countries the internet infrastructure is poor)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peng Jia

great survey experience with Survey Solutions

2017-08-15

Successful implementation of China Urban Labor Survey.

Pros

a. powerful questionnaire design; b. offline survey; c. quick support; d. great apps; e. web interview;

Cons

a. lack of app for iOS system; b. customization of web interface; c. lack of supervisor app; d. no documentation on API;

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

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Phil Bright

The best CAPI solution on the market, maintained by a very pro-active development team.

2017-08-11

Cost savings, improved data quality and timeliness, better field management.

Pros

Survey Solutions is an excellent survey management solution, not just field-based data entry.

Cons

This has huge advantages when it comes to bug fixes, but it does create potential complications in the field if interfaces and functionality change after training has been undertaken or once staff have started field work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gian Aguilar

Excellent, cost-effective software for implementing all kinds of surveys. Great user support!

2017-08-08

Everything is now mostly automated based on daily exports of Survey Solutoins data.

Pros

Very clean user interface at all levels of the software. 6.

Cons

No offline support for data-exchange as of yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your thoughtful review!

Regarding point 3 among your Cons, you can hide disabled questions entirely by selecting "Hide if disabled" check box".

Regarding pont 6, it is now possible to transfer cases between interviewers.

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Kodjo Edem Kounta

the features allow a wide range of control over the quality of the data.

2017-07-21

Thanks to the use of this product I managed to have an employment contract. it also allowed me to improve my knowledge in terms of CAPI

Pros

Creation of a unique automatic identifier when creating the questionnaire.

Cons

The new way of importing questionnaires. this new one is more complicated and longer than the old version where it was necessary to choose to import the sample or census mode.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Parce que je ne parle pas français, please forgive me for responding in English.

The new import method is a response to user requests to increase mode flexibility to enable collection from multiple respondents from within a location who have not yet been identified. This can be useful for a household listing within a village or district, for example, or for a complete census. Sample mode is the default.

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Michael Rahija

CAPI software of choice for multiple surveys in multiple countries

2017-08-08

My team has implemented surveys 12 surveys in 7 different countries. All have gone smoothly, and I am able to closely monitor them from abroad.

Pros

Finally, the newly available API allows me to export data and provide quality checks, and summary tables without even having to open my browser.

Cons

I often do tedious tasks like questionnaire design while traveling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

Read more
Abasse KPEGOUNI

I used survey solutions to conduct field surveys through my smartphone.

2017-07-19

Speed ¿¿in the collection of field information, saves time in the processing and analysis of data collected in the field.

Pros

I like on its appearance to do the roosters, export of the data directly on the platform in SPSS or in EXCEL, etc, steps of validation of the forms filled by the users

Cons

I like less on software at the level of mathematical operations, sometimes it does not sum when you want to add up the quantities of the products

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


It's hard to imagine how a software product can be a better value for the money when it's free. As for performing mathematical operations, I would suggest contacting technical support for assistance, they may be able to lend a hand with that. I have always found them very responsive.

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Scott Sheridan

Excellent free survey tool with free hosting and great support

2018-06-12

Thanks to survey solutions we have been able to convert a Fijian village household survey originally designed as a pen and paper interview to be performed using smartphones and tablets with minimal internet.

Pros

Ease of questionnaire design with validation and skip logic Free hosting of the survey server and the ability to do a local server if desired.

Cons

The formats available for export are not easy to use without either paid software or significant development time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Wulfe

Great software and always improving

2016-12-11

Even there, it is possible to use very simple logic to enforce consistency and accuracy in the field. Multiple languages are supported, and there is substantial online support available.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ademola Awolola

The software is easy to learn and use.

2018-04-17

Pros

Ability to manage both the jobs and personnel while on the field. One can easily manipulate the software to perform desired functions.

Cons

Inability to take charge of the back end of the database. The programming aspect of the software because I'm not that vast in programming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
CHINEDU ONYEZOBI

My experience with survey solution has been very interesting. I hugely rely on this application.

2018-03-13

Pros

Finally ability to download/export data in SPSS and STATA format

Cons

The use of the internet to design questionnaire 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

There are ways of including roster variables in the same data file as single variables, generally by giving each occurrence of the roster variables individual names (such as age_01, gender_01, educ_01..., age_02, gender_02, educ_02, and so on). Most analysts find this arrangement more cumbersome than merging the 2 files.

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Maja Schling

Easy and versatile CAPI software

2017-08-16

Survey Solutions helps streamline the process from questionnaire design to data collection in one, handy tool and provides excellent and responsive customer support

Pros

The headquarter interface is especially useful for monitoring progress and constantly reviewing data quality.

Cons

The software is constantly being improved, but it comes with some growing pains. At times, certain features (GPS recording in one instance) were not working well, and correction to questionaires can only be made by sending it back to the enumerator, instead of on the website.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


Thank you for your review!

Read more
Mark Brooks

A free, user-friendly software that allows for timely design & implementation of complex surveys.

2018-03-27

Pros

Documentation: We like the updated on-site resources such as FAQs/YouTube videos, user forums & guides, and public questionnaires Interviewer Interface: Intuitive design, user-friendly for enumerators; non-enforcing plausibility rules Monitoring: Excellent way to monitor/review data processed in the field at different hierarchical levels in real-time Paradata: Can track data on length & GPS location of each interview and technical characteristics of tablets/synchronization process Longevity: Frequent updates

Cons

Designer: Pre-specified roster designs make modification of roster length cumbersome for enumerators. More complex rosters/sections can involve a lot of skipping back and forth Documentation: Documentation of complex validation with C# expandable; more support of complex C# validation functions would be useful General: There were some extremely rare issues with interview crashes and missing/reappearing interviews Translation sheets: Issues with crashing during uploading of translation sheets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Eugene Ehlers

Survey Solutions is very user friendly and fun platform to build and design our Questionnaires.

2018-04-10

Cost saving and ease of use.

Pros

It caters for most of our business needs with constant enhancements and improvements being added. The API is also freely available to allow Business specific development.

Cons

Also not easy to remove Interviews from the Headquarters software after it has been approved by Headquarters agents and as a result the list of Interviews that is displayed to the Headquarters agents grow drastically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Davian Trotman

Thanks to WorldBank team for make such a powerful survey software tool .

2017-07-18

A more efficient means to conduct and gather data other than paper surveys

Pros

Makes surveys easier than paper based once it has been design correctly.

Cons

When designing a questionnaire it is difficult to keep track of all the variables declared such as independent and dependant ones, hence I will an option that will show a mapping of any particular variable, giving the list of other variables that have link to other variables with enabling or validating conditions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from World Bank Group


If you create a PDF version of a questionnaire you can see the enabling and validation conditions that are used including the question references. I know this is not quite as convenient as a list of question dependencies, but it does include the same information. I hope this helps, and thanks for your review!

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