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Survey2Connnect

4.5
(17)

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Cloud-based Feedback Management Solution

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(1)

Survey2Connnect Pricing, Features, Reviews and Alternatives

Survey2Connnect FAQs

Q. What type of pricing plans does Survey2Connnect offer?

Survey2Connnect has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Survey2Connnect?

Survey2Connnect has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations

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Q. What languages does Survey2Connnect support?

Survey2Connnect supports the following languages:
Arabic, English, French, Hindi, Spanish

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Q. Does Survey2Connnect support mobile devices?

Survey2Connnect supports the following devices:
Android, iPad, iPhone

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Q. Does Survey2Connnect offer an API?

Yes, Survey2Connnect has an API available for use.

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Q. What other apps does Survey2Connnect integrate with?

Survey2Connnect integrates with the following applications:
Google Analytics 360, Zapier, Freshdesk, Mailchimp

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Q. What level of support does Survey2Connnect offer?

Survey2Connnect offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

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Survey2Connnect product overview

What is Survey2Connnect?

Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. S2C can provide detailed insights in real-time through its features of interactive analytics, text analytics, and push reporting. Additionally, this platform allows users to collect feedback.

Key benefits of using Survey2Connnect

- Localized Data Centers with On-Premise Implementation & Top-Notch Security
- Integrations with MS Dynamics, Salesforces, and other top CRM
- Competitive Pricing
- Multilingual & White-Label Surveys with 40+ questions types
- Survey Templates for all industries
- Intuitive Dashboards for real-time decision-making
- Track, Prioritize And Solve Customer Support Tickets All In One Place

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Documentation
Live Online
Webinars
In Person
Videos

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Survey2Connnect pricing information

Value for money

4.6

/5

17

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Survey2Connnect features

Functionality

4.1

/5

17

Total features

8

9 categories

Most valued features by users

Reporting/Analytics
Dashboard
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis

Functionality contenders

Survey2Connnect users reviews

Overall Rating

4.5

/5

17

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

9

7

1

0

0

Pros
It was a very good experience, the staff is very helpful, and it is very good as a DIY platform.
I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.
I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet.
Cons
There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do.
Measurement of voice of customer with real time reporting and closing the loop for unhappy customers.
The major pain point they have solved is getting survey data and it's analysis in a cost-effective way.

Overall rating contenders

VB
AvatarImg

Vikas B.

Insurance, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feedback of S2C

Reviewed 9 months ago

We have explored on the various option and found S2C in budget, easy to use and operate, team is professional and provide support whenever called - even after office hours

Pros

Easy to Use, Customer Friendly, Survey creation, reports and Dashboard feature, Can be used through SMS, Email and now Whatsapp too

Cons

though most of the features are easy to use, some times we stuck with requirement of the other teams where some changes are required in the software. Though team always supported in closure but changes take time.

MK
AvatarImg

Manoj Kumar M.

Market Research, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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S2C Feedback - Dashboards

Reviewed 10 months ago

So far, pretty good. But can be a lot better. I feel S2C does the simple things great. But when some elements of complexity are there, the software is NOT very flexible.

Pros

LIVE dashboards including implementing basic derived calculations (say a Brand Health Score) from multiple parameters is a BIG plus. That's the best part about using this S2C.

Cons

Some of the features are still basic/ not developed. A simple example: A trend chart could require a quarterly label in-between monthly labels. In current context, i would need to create two separate trend charts. One for month, one for quarters. Makes the already slow dashboard clumsy as well.

YE
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Yvonne E.

Telecommunications, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Basic Sofeware

Reviewed 4 years ago

Overall it was ok just the times it ran slow or didnt carry out all the parts of the survey.

Pros

I liked that it was very easy to use. It provided several options as far as purchase plans but the more used it.

Cons

During the survey it would go slow during certain times unsure why this would happen. It was on other devices not just one.

JB
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Jovias B.

Market Research, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An ever evolving platform

Reviewed 10 months ago
Pros

The team works closely with you no matter the size of the study to help in overall success.

Cons

Text Analysis can be improved and I'm sure the team is exploring on the same.

IT
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Isaac T.

Food & Beverages, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I Love this software!!!

Reviewed 3 years ago

It is very professional and easy to use. It is also really useful when recording mystery shoppers experience.

Pros

It is is inexpensive and a really easy way to make some quick cash. I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet!

Cons

There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do. I

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