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Alchemer vs CheckMarket Comparison

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Overview

Category Leaders

Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they use every day.

Category Leaders

Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

150

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

295

5

4

3

2

1

192

70

22

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.5

147

5

4

3

2

1

72

70

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.

Pros

Great customer services, prompt responses and always willing to help. Very good value for the invested money.
Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files.
I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys.

Cons

After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

Cons

It's so complete that sometimes there are so many choises that it can be confusing.
And for our clients it needs to be exactly as on paper. Another suggestion would be, that the software would be able to use a negative extraction.
There are so many possibilities with this tool, that it is difficult sometimes to use all and get maximum results out of it.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features104
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Benchmarking
  • CRM
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Paper-Based
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Phone-Based
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Total features67
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Benchmarking
  • CRM
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Paper-Based
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Phone-Based
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Website Integration

Integrations

  • Total integrations52
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations11
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite