This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Alchemer vs Freshdesk Comparison

Search

Add to Compare

Recommended for you

Zendesk

4.4

Bitrix24

4.0

LiveAgent

4.7

Zoho Desk

4.5

Genesys Cloud CX

4.2

SurveyMonkey Enterprise

4.5

Good recommendations?

Overview

Category Leaders

Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts...

Category Leaders

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

18

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

184

65

21

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

1,391

812

125

24

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.

ML

Mario L.

Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.

SP

Susan P.

Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.

Valeria F.

Pros

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Cons

I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.

CM

Clare M.

After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

JR

John R.

For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

JB

Jay B.

Cons

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.

CM

Carly M.

Worse, there is no way to discover this until after you've paid and spent time getting everything set up.

AC

Anthony C.

I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features111
  • 360 Degree Feedback
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Appointment Management
  • Appraisal History
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Conferencing
  • Contact Database
  • Content Creation
  • Content Management
  • Continuous Feedback
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Decision Support
  • Discussions / Forums
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Face-to-Face
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbox Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Live Results Tracking
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Network Monitoring
  • Offline Access
  • Offline Response Collection
  • Online Forums
  • Online Polling
  • Panel Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Polls/Voting
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Queue Management
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SMS Polling / Voting
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features119
  • 360 Degree Feedback
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Appointment Management
  • Appraisal History
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Conferencing
  • Contact Database
  • Content Creation
  • Content Management
  • Continuous Feedback
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Decision Support
  • Discussions / Forums
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Face-to-Face
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbox Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Live Results Tracking
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Network Monitoring
  • Offline Access
  • Offline Response Collection
  • Online Forums
  • Online Polling
  • Panel Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Polls/Voting
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Queue Management
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SMS Polling / Voting
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations54
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations371
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk