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Alchemer vs Sogolytics Comparison

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Overview

Category Leaders

Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they use every day.

Category Leaders

Sogolytics is an experience management software that enables the creation of employee engagement surveys, customer satisfaction...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

55

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

298

5

4

3

2

1

194

71

22

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.7

705

5

4

3

2

1

517

166

17

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.

Pros

The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions.
SoGoSurvey is a comprehensive program that allows you to record and reconfigure important statistics related to your workplace with ease and precision.
This program is user-friendly, sleek, has great functionality, and best of all has several languages to choose from.

Cons

After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

Cons

So I ended up losing my entire draft survey and had to start over a week before it was due because I didn't want to pay yet for the full version just to complete one assignment.
The software did have errors occasionally, whether it seemed to be programming related or server related.
If I ask a recipient to do a survey sometimes they get bored throughout and may not answer some questions.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features105
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Benchmarking
  • CRM
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Goal Setting/Tracking
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Workflow Management
  • Total features59
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Benchmarking
  • CRM
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Goal Setting/Tracking
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations52
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations19
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite