Alchemer Features

Alchemer

Listen. Empower. Engage.

4.49/5 (281 reviews)

Competitor Feature Comparison

360 Degree Feedback
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Appraisal History
Benchmarking
CRM
Campaign Analytics
Campaign Management
Charting
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Distribution
Email Management
Email Marketing
Email Reminders
Employee Database
Employee Onboarding
Engagement Tracking
Face-to-Face
Feedback Management
Live Results Sharing
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Access
Offline Response Collection
Online Polling
Panel Management
Performance Appraisal
Performance Management
Performance Review Management
Polls/Voting
Presentation Tools
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Rater Selection
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SMS Messaging
SMS Polling / Voting
SSL Security
Search/Filter
Segmentation
Self Assessment
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skills Assessment
Skip Logic
Social Media Integration
Statistical Analysis
Summary Reports
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Video Support
Visual Analytics
Website Integration
Visit WebsiteCompare App
360 Degree Feedback
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Appraisal History
Benchmarking
CRM
Campaign Analytics
Campaign Management
Charting
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Distribution
Email Management
Email Marketing
Email Reminders
Employee Database
Employee Onboarding
Engagement Tracking
Face-to-Face
Feedback Management
Live Results Sharing
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Access
Offline Response Collection
Online Polling
Panel Management
Performance Appraisal
Performance Management
Performance Review Management
Polls/Voting
Presentation Tools
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Rater Selection
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SMS Messaging
SMS Polling / Voting
SSL Security
Search/Filter
Segmentation
Self Assessment
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skills Assessment
Skip Logic
Social Media Integration
Statistical Analysis
Summary Reports
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Video Support
Visual Analytics
Website Integration
Visit WebsiteCompare App
360 Degree Feedback
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Appraisal History
Benchmarking
CRM
Campaign Analytics
Campaign Management
Charting
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Distribution
Email Management
Email Marketing
Email Reminders
Employee Database
Employee Onboarding
Engagement Tracking
Face-to-Face
Feedback Management
Live Results Sharing
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Access
Offline Response Collection
Online Polling
Panel Management
Performance Appraisal
Performance Management
Performance Review Management
Polls/Voting
Presentation Tools
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Rater Selection
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SMS Messaging
SMS Polling / Voting
SSL Security
Search/Filter
Segmentation
Self Assessment
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skills Assessment
Skip Logic
Social Media Integration
Statistical Analysis
Summary Reports
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Video Support
Visual Analytics
Website Integration
Visit WebsiteCompare App

Alchemer Feature Reviews

25 reviewers had the following to say about Alchemer's features:

Brian W.

Simple and easy software

2019-05-07

Pros

Easy to use, simple design, good features such as follow up emails and reporting options.

Cons

It's customizable but always feels lightly blocky even when carefully designed.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan E.

Verified Reviewer

Excellent Tool for Ongoing Customer Feedback for SAAS

2014-06-27

They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce.

Pros

Easy to use visual survey builder PHENOMENAL customer support Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)

Cons

When trying to edit multiple survey fields in succession, there is some animation this slows things down a bit.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Mostly user friendly, but sometimes my changes to the styles I set on a template don't always save..

2017-12-08

Pros

Reports and exporting the data gleaned from the surveys - ease of changing the look of those reports

Cons

The part that allows you to style your templates - wish it was easier to get it to match my brand colors and graphic treatments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Adi S.

Great survey software - for pros and beginners

2017-02-22

A lot of features and available question types. Surveys can be easily customized using CSS.

Pros

Lots of features, Customizable, Great support.

Cons

Subscription price is starting to increase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason W.

Excellent software! Very user friendly. Solved all our problems!

2018-04-16

Real time feedback and ease of organization of feedback/Lead reporting

Pros

We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless.

Cons

Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Larry S.

Verified Reviewer

Survey tool that exceeds expectations

2014-06-24

Their online survey tool is powerful, customizable and intuitive; combine that with their inclusive and diverse knowledgeable friendly staff, SurveyGizmo is the only online survey tool for us!

Pros

Awesome Customer Service,Easy to learn dashboard, available on various mediums (tablets, smart phones, computers), Robust reporting features, ability to track responses using different links for different campaigns to one survey

Cons

Reports and advanced features may need further training

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Product Expert (Computer Software company, 11-50 employees)
Verified Reviewer

Nice and simple for surveys

2020-04-17

Nice and easy survey management tool with great capabilities and robust reporting options.

Pros

I've been using this survey service for quite some time already and can say that it stands tall above the rest.

Cons

Initially building a survey takes some time, especially in the planning department and, of course, if you have a lot of questions with multiple branching path and complex logic.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Allen H.

Makes Surveys Simple

2018-09-12

It works. Donezoes.

Pros

Survey Gizmo is easy to set up and has great reporting tools (provided that your survey was designed well, of course).

Cons

I wish the templates were easier to integrate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
B. C. U.

Verified Reviewer

Flexible and Powerful Online Survey Software

2014-06-23

The software allows for all imaginable situations being fully customizable for a variety of purposes.

Pros

Full Feature Set Flexible & Customizable Excellent Customer Service Always Improving Their Platform

Cons

Advanced Features may require some training.

Source: GetApp
Helpful?   Yes   No
Read more
Kyle R.

Verified Reviewer

One of my favorite tools. Period.

2014-06-24

It does all you could ever want for surveying, as do other tools.

Pros

Flexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more.

Cons

None that I can think of.

Source: GetApp
Helpful?   Yes   No
Read more
Ash M.

Just okay, but easy to use

2016-12-06

Creating a survey on their platform is super simple and straightforward.

Pros

easy to use. reporting is easy to follow. decent program for money spent.

Cons

not enough reported on. email sending is wonky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Marco M.

Verified Reviewer

Awesome platform and awesome support!

2014-08-25

I consider myself an advanced user, I've created surveys for a lot of industries and for a lot of purposes, using different platforms, and i can't recommend this one (and its team) enough.

Pros

- Intuitive interface - Question types - Customization of layouts (with css's), logics (with a dedicated script language and other common languages) and delivery - Ongoing feature releases - Great APIs - Built in campaign mgmt - Awesome Support

Cons

Minor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Very good survey platform for the price

2018-07-24

Pros

It is very easy to build a survey with logic and get up and running in little time.

Cons

Only complaint is the offline survey for mobile devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Brittany R.

Easy to use!

2017-05-08

Pros

Easy to use, versatile, and the ease of exporting data is a huge plus!

Cons

The pricing is out of my companies budget for long term use and the reports took a bit of time to understand in depth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Kyley Shinead E.

I just really liked SurveyGizmo

2017-10-09

Pros

It was easy to navigate, fun to look at, and customizable.

Cons

I feel like many survey softwares have the issue of lots of question type options with little way to effectively search them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Michael H.

My Favorite Tool For Survey Design

2021-07-09

Alchemer has allowed me to easily create complex surveys even though I had no prior experience!

Pros

Alchemer has all of the features you need when creating a survey for customers.

Cons

It’s hard to think of an area of improvement for Alchemer, but if I had to name one, it’d be the analysis tools for digging into the data collected in your surveys. It would be nice if those were more customizable.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Santosh K.

Robust survey tool

2018-03-21

Pros

Report sharing - Great report sharing features via email and links.

Cons

Could improve data sharing between projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Research company, 1001-5000 employees)

Very useful

2019-01-09

Pros

SurveyGizmo surveys are very easy to conduct.

Cons

There is nothing negative to report about this software.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Virgil H.

The best web-based survey software for research ethics compliance

2021-02-12

We're pushing it's limits in our next survey design and trying to make something really visually interactive.

Pros

Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes.

Cons

I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shawn V.

Good for Getting Customer Feedback

2017-10-03

Pros

Easy to set up surveys Get instant feedback Instant analysis Send to email list Get data from customers

Cons

Easy to use but others are better Look and layout are not the best Not that easy to customize it is not as smart as it claims

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brittany H.

Usually Does What I Need & Customer Service Is Great

2018-03-07

This takes care of my form and survey needs so easily.

Pros

The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo.

Cons

It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron P.

Verified Reviewer

Intuitive Survey Software with Great People Supporting It

2014-09-06

With both I went as far as to create an actual survey and test--I spent real time with them.

Pros

See the review, but they have a really nice survey-to-email functionality that works well for my team.

Cons

Nothing yet.

Source: GetApp
Helpful?   Yes   No
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Anonymous
CRA II (Global Study Management) (Biotechnology company, 501-1000 employees)
Verified Reviewer

SurveyGizmo review

2018-05-01

Pros

The system also allows the layout of the questions customizable by using your HTML code.

Cons

Overall I will still recommend Survey Gizmo to my colleagues and friends.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Individual & Family Services company, 1001-5000 employees)

We use SurveyGizmo for creating many surveys for education purpose.

2018-07-28

Good completion ratio of surveys.

Pros

The surveys looks very good on each device.

Cons

Soemtimes it is hard to locate a survey. Complicated to edit ans missing features.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Wan Imran W.

Potential product but ridiculously marred by bad support and some minor bugs.

2021-04-17

Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products).

Pros

Able to quickly setup mid-level complexity commercial surveys and clean interface.

Cons

Minor bugs when exporting to Excel/SPSS (workaround needed).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more