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Alchemer
4.5
(297)

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Alchemer Features

Features Summary

Functionality

4.1

/5

297

Total features

105

10 categories

Alchemer features

360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Appraisal History

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

49

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

297

Price starts from

49

/user

Per month

visit website

Total Features

105

Unique features

  • Rater Selection

  • Ratings / Reviews

  • Skills Assessment

  • Multiple User Accounts

Functionality

4.5

/5

9.5K

Price starts from

25

/user

Per month

visit website

Total Features

54

Features in Common

53

Unique features

  • Trend Analysis

Functionality

4.2

/5

6K

Price starts from

20

/user

Per month

visit website

Total Features

207

Features in Common

54

Unique features

  • ROI Tracking

  • Marketing Calendar

  • Training Management

  • Sales Forecasting

Common Alchemer comparisons

Reviewers who mentioned features said:

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Dustin D.

Verified reviewer

Research, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Survey Tool

Reviewed 5 years ago

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

SR
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Susanna R.

Management Consulting, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyGizmo Review

Reviewed 3 years ago

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Pros

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Cons

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

JR
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John R.

Law Practice, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lousy Customer Relations

Reviewed 2 years ago

In the end, very poor customer relations.

Pros

Ease of use, better piping functionality.

Cons

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy...

AR
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Anonymous Reviewer

Verified reviewer

Market Research, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Alchemer is highly functional and reasonably priced

Reviewed a year ago
Pros

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Cons

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

EM
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Erika M.

E-Learning, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Valuable software for customer surveys

Reviewed a year ago
Pros

I love the survey builder, the ability to customize the surveys with look and feel, and the vast question library that helps make the surveys engaging. The logic that they provide (like the ability to skip a question if a customer answers "no" to a prior question, for example) is key and helps us weed out the people who are not best suited to help us answer the survey questions. I absolutely love this software.

Cons

This is expensive for more than one person to use at the company. I really wish it were more affordable.

AR
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Anonymous Reviewer

Verified reviewer

Market Research, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Quite good, just a bit pedestrian sometimes

Reviewed 3 years ago
Pros

Has a lot of nice features and looks pretty good on mobile

Cons

Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do

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Jakob B.

Verified reviewer

Sports, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good survey option but lacks more advanced options

Reviewed a year ago

Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.

Pros

It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.

Cons

It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

BM
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Bart M.

Market Research, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The affordable market research platform with all the bells and whistles

Reviewed 2 years ago

With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.

Pros

Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion: - pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get...

Cons

The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem.

VH
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Virgil H.

Nonprofit Organization Management, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best web-based survey software for research ethics compliance

Reviewed 2 years ago

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

AR
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Anonymous Reviewer

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I cannot recommend due to a poor CS experience.

Reviewed 4 years ago

I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.

Pros

They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.

Cons

So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.

Es
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Emily s.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful survey tool

Reviewed 4 years ago

Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.

Pros

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Cons

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

OO
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Obada O.

Construction, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using the simplest and most affordable methods to design and conduct surveys

Reviewed a year ago

Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results.

Pros

Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.

Cons

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.

KB
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Kelsey B.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trusty Program

Reviewed 9 months ago

Overall Alchemer is a trusted service in our company. It is vital to our day to day and hosts many of our surveys across the company. There are very few rollouts of new features, but that works for us to prevent relearning an existing service.

Pros

I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business.

Cons

Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey.

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Brittany H.

Verified reviewer

Higher Education, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Usually Does What I Need & Customer Service Is Great

Reviewed 5 years ago

This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Pros

I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons

If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

PT
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Phyliss T.

Printing, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXCEPTIONAL! HIGHLY RECOMMEND

Reviewed 2 years ago

It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.

Pros

We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Cons

It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Occorre studiare la logica di generazione del flow delle domande per padroneggiarlo appieno

Reviewed a year ago

Utilizzo Alchemer da quando ancora si chiamava SurveyGizmo, e devo dire che una volta superato lo scoglio dell'apprendimento della logica di costruzione del flusso delle domande, è possibile fare praticamente tutto. Una pecca secondo me è il fatto che i concorrenti realizzano sondaggi più accattivanti dal punto di vista mobile. Ma Alchemer ha dalla sua la robustezza della generazione dei report.

Pros

Dato che ho una conoscenza avanzata di JavaScript la piattaforma mi mette in gradi di perfezionare e personalizzare a mio piacimento le domande e il comportamento delle survey, offrendomi una potenza ancora maggiore di quella fornita dalle sue ampie funzionalità pronte all'uso. L'help desk è stato veloce e preciso in un paio di occasioni quando non sono stato in gradi di portare a termine un sondaggio particolarmente complicato. Le guide online sono ben fatte e complete.

Cons

Il processo di apprendimento è abbastanza lungo, ma una volta che si è incamerata la logica si riesce a fare praticamente qualsiasi cosa. Non ha un'interfaccia utente così diretta come i concorrenti. Ha anche una scheda Test che stima quanto tempo ci potrebbe volere per completare un sondaggio e quanta fatica dell'utente potrebbe impiegare, oltre a segnalare altri possibili problemi come domande e risposte eccessivamente lunghe. Sarebbe utile vedere questo tipo di avvisi comparire in tempo reale nel processo di costruzione delle domande

Showing original review in Italian. See translation

KF
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Katherine F.

10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nice stadistics and explanation graphics.

Reviewed 5 years ago

SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.

Pros

SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Cons

I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

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Shawn H.

Verified reviewer

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I use it for quality reports, customers surveys and training

Reviewed 5 years ago
Pros

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

JW
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Jason W.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent software! Very user friendly. Solved all our problems!

Reviewed 5 years ago

Real time feedback and ease of organization of feedback/Lead reporting

Pros

We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Cons

I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

AR
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Anonymous Reviewer

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Reviewed 4 years ago

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Pros

Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons

I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but...

MP
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Mal P.

Transportation/Trucking/Railroad, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy UI, Great simple analytics

Reviewed 7 months ago
Pros

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

Cons

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

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Patricia S.

Verified reviewer

Nonprofit Organization Management, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Feature packed but not slick

Reviewed 2 years ago

We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world.

Pros

We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.

Cons

Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.

CP
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Chense P.

10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The prices should go down immediately and make them adapted.

Reviewed 5 years ago

I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.

Pros

I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.

Cons

I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.

MH
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Michael H.

Computer Software, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Favorite Tool For Survey Design

Reviewed a year ago

Alchemer has allowed me to easily create complex surveys even though I had no prior experience!

Pros

Alchemer has all of the features you need when creating a survey for customers. For example, it allows you to use conditional logic and variables together, which allows you to make highly-customizable surveys.

Cons

It’s hard to think of an area of improvement for Alchemer, but if I had to name one, it’d be the analysis tools for digging into the data collected in your surveys. It would be nice if those were more customizable.

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Joshua V.

Verified reviewer

Marketing and Advertising, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]

Reviewed 3 years ago

I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.

Pros

What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.

Cons

I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.