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Alchemer Pricing

Pricing overview

Value for money rating

4.5

/5

295

Price starts from

49

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Alchemer pricing is based on your business needs, as follows:

Self-Service Survey Software
- Collaborator: $49 per user per month, $300 per user per year
- Professional: $149 per user per month, $1020 per user per year
- Full Access: $249 per user per month, $1800 per user per year

Enterprise Feedback Platform - Contact Alchemer for pricing information

Voice of the Customer and CX Automation - Contact Alchemer for pricing information

What users say

After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Survey Tool

Reviewed 5 years ago

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Alchemer is highly functional and reasonably priced

Reviewed 8 months ago
Pros

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Cons

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Valuable software for customer surveys

Reviewed a year ago
Pros

I love the survey builder, the ability to customize the surveys with look and feel, and the vast question library that helps make the surveys engaging. The logic that they provide (like the ability to skip a question if a customer answers "no" to a prior question, for example) is key and helps us weed out the people who are not best suited to help us answer the survey questions. I absolutely love this software.

Cons

This is expensive for more than one person to use at the company. I really wish it were more affordable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great survey software

Reviewed 3 months ago
Pros

We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client

Cons

It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The affordable market research platform with all the bells and whistles

Reviewed a year ago

With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.

Pros

Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion: - pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get...

Cons

The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best web-based survey software for research ethics compliance

Reviewed 2 years ago

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I cannot recommend due to a poor CS experience.

Reviewed 4 years ago

I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.

Pros

They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.

Cons

So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful survey tool

Reviewed 3 years ago

Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.

Pros

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Cons

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using the simplest and most affordable methods to design and conduct surveys

Reviewed 7 months ago

Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results.

Pros

Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.

Cons

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXCEPTIONAL! HIGHLY RECOMMEND

Reviewed 2 years ago

It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.

Pros

We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Cons

It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I use it for quality reports, customers surveys and training

Reviewed 5 years ago
Pros

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Reviewed 4 years ago

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Pros

Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons

I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Entertainment and comfort, that's what SurveyGizmo represents.

Reviewed 4 years ago

I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.

Pros

What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

Cons

I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Surveys are more comfortable to perform, much more feasible.

Reviewed 4 years ago

The use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast.

Pros

What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

Cons

I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Feature packed but not slick

Reviewed 2 years ago

We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world.

Pros

We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.

Cons

Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The prices should go down immediately and make them adapted.

Reviewed 4 years ago

I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.

Pros

I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.

Cons

I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Changes in support structure lead to abysmal customer support levels. Stay away!

Reviewed 5 years ago
Pros

The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).

Cons

In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Speed ​​and efficiency in SurveyGizmo, access anywhere in the world.

Reviewed 4 years ago

The use of SurveyGizmo has greatly benefited me, since I have been able to send surveys about my company's material, from any place where I find, and receive answers instantly!

Pros

What I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!

Cons

I do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent composition that complements the preparation of surveys very well.

Reviewed 4 years ago

I have obtained a better response structure within my company, we have improved the opinions we receive of our services through SurveyGizmo.

Pros

The most entertaining and positive SurveyGizmo is the ease with which surveys are conducted, it is very fun to conduct surveys on this platform for how easy and comfortable it is.

Cons

I do not like SurveyGizmo's prices, since they exceed their price per month and I think that survey software should be cheaper and accessible to anyone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Starting to go downhill

Reviewed a year ago

Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around.

Pros

We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects.

Cons

In the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Reviewed 5 years ago
Pros

HIPAA Compliant. Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel. Also, lots of different question options.

Cons

Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great survey software - for pros and beginners

Reviewed 5 years ago

I've been using the software for the past year via a "legacy pro account". The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.

Pros

Lots of features, Customizable, Great support.

Cons

Subscription price is starting to increase.

Overall Rating
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  • Ease of use
  • Features
  • Customer support

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Our Experience with SurveyGizmo

Reviewed 8 years ago

We started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached...

Pros

great support, very easy to use, programming API, great online panel integration

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust survey tool

Reviewed 4 years ago
Pros

1. Cost - great value for its capabilities. 2. Options - Multiple question types and reporting options. 3. Report sharing - Great report sharing features via email and links.

Cons

Could improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.

Overall Rating
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  • Ease of use
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The best online Survey software out there

Reviewed 8 years ago

For starters, the design... SurveyGizmo has a slick design that no other online survey software has. The edges, the color palette, the little illustrations everywhere. They just make your day, and make your work look way more professional. The interface is super intuitive and they have FAQ's and video demonstrations on pretty much everything! About their Pricing... The pricing is really affordable,...

Pros

No pros were added to this review

Cons

No cons were added to this review