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SurveyMethods Pricing

Pricing overview

Value for money rating

4.9

/5

53

Price starts from

15

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Basic: Free
Advanced: $15 per month
Professional: $49 per month
Enterprise: Contact for quote

What users say

We’re very happy that we switched from SurveyMethods and have had no major issues while saving a lot of money. Customer support has been very helpful in solving any minor issues we encountered.

AR

Anonymous Reviewer

SurveyMethods is a great product that easily out-performs most costly apps such as Survey Monkey, which I had used for several years. Very intuitive and easy to learn as a first-time user.

TS

Tom S.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Educational Program Evaluation using Survey Methods

Reviewed 2 years ago

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data. In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have...

Vendor response

Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software for research and marketing

Reviewed a year ago

I really love this software and would recommend. Customer service is wonderful and I get back timely feedbacks that are useful to.

Pros

What I love most about this software is that it’s easy to set up and use. Takes little to no time in creating and editing surveys. The dashboard that consist of the surveys is easy to understand.

Cons

The price is a bit too much. Other than that I really don’t find any problem that I have with this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMethods is a phenomenal tool

Reviewed 2 years ago

We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.

Pros

This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.

Cons

I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).

Vendor response

Thank you for the review and feedback. We continually add new features and functionality based on our customer's feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Survey Methods is the best!

Reviewed 2 years ago

We have been extremely pleased with both the software product itself, as well as the customer care we've received. As user friendly as the product is, I still had questions and needed a little "hand holding" at first. I cannot say enough wonderful things as to how painless an experience we've had with this company!

Pros

Extremely user friendly! Converts reports to Word easily. When a survey is live, you can watch it change as it's happening. Wonderful customer service! Affordable pricing.

Cons

I think everyone would always like to be able to edit/tweak reports more than a company allows, so this isn't really a "con" as much as it is a reality. We are provided ready-made reports, and we must utilize them as they come.

Vendor response

We appreciate the feedback and your review. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Much better than the what I had been using for years

Reviewed 2 years ago

I designed a self-assessment survey for sales skills. That is the primary need I have for a survey creation software program. I was able to convert the assessment instrument I had with another vendor to the SurveyMethods platform in about 20 minutes with no problems. I also now have the need to host Voice of the Customer surveys for one of my clients and I expect SurveyMethods will meet and/or exceed all of my expectations.

Pros

Ease of use and the better value than SurveyMethods' chief competitor--I'll bet you know who it is, too. The software has all the functionality I need and the fact that I can get a live person to answer my questions is a huge plus.

Cons

Nothing really...except I wish I had known about it much earlier

Vendor response

Thank you for the review. We value your business, let us know if we can be of assistance anytime!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to Use Survey Tool

Reviewed 2 years ago

We’re very happy that we switched from SurveyMethods and have had no major issues while saving a lot of money. Customer support has been very helpful in solving any minor issues we encountered.

Pros

Extremely user-friendly survey tool. Good value. We switched from SurveyMonkey due to cost and were able to build and launch our surveys in a few minutes.

Cons

Doesn’t have all the bells and whistles of SurveyMonkey but we didn’t use most of them anyway.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Software for Research and Team Work

Reviewed 2 years ago

I think this is a great survey platform overall. It's relatively powerful and very affordable. The customer service SurveyMethods offers is also wonderful. Me and my colleagues have been quite satisfied with the platform and we look forward to being able to test more advanced features when they are available.

Pros

The team share feature makes it easy to collaborate between colleagues without the worry of messing records up, as only one user could have the edit right at a time.

Cons

I wish we'd be able to program the variable names in. Having this feature would really enhance the software capacity, as it'll help reduce the data cleaning time. I also know this is a feature currently unavailable from many popular survey platforms although it's in high demand. From this perspective, a platform with the capability of programming variable names in would really help distinguish itself from many other competitors. Also, it would be great if the platform could have the capability of "dynamic display" (i.e., skip logic built into a survey page where the right follow-up question(s) would pop-up on the same page of where the preceding question is displayed).

Vendor response

We're in a fortunate position to be able to serve a wide range of survey needs from simple to complex. Thank you for your feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is the best

Reviewed 2 years ago

My experience with Survey Methods spans over 15 years. In that time, I have never had an issue. My applications are key to my business model, not just a study from time to time. In all these years, I have never had a hiccup with Survey Methods. That to me is an outstanding record. This program is flexible, stable and functional.

Pros

The ability to configure your study is awesome. In addition, the processability to see progress of the study allows you to make necessary adjustments. It always works as you expect it to. Along with the ease of use, this is the best program of its type for any time of study from the most sophisticated to the simplest of studies. Finally, the cost/value equation for Survey Methods is the best in the industry.

Cons

There just are no issues with this software or the company. The improvements in the interface over the past few months have all been excellent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Staying in tune with our membership

Reviewed 2 years ago

Survey Methods is used to access our members views, needs and priorities to allow us to better represent them. We also use it to allow for our organisation to democratically represent its members, ensuring that all members have an equal say no matter where they are or what shifts they work.

Pros

We are a member driven organisation that works over a large geographical area and with members on 24/7 rosters. Survey Methods allows us to get detailed feedback from our members at a time and place that is convenient to them. The interface is simple to use, woks across multiple platforms and has the flexibility to do more than just simple surveys.

Cons

As a small not for profit with variable usage it would be nice to have more pricing options, perhaps a fee per use.

Vendor response

Thank you for the feedback and suggestions. We continually look for new ways to provide value to our customers. Happy to hear we're helping your organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've used others, but SurveyMethods has stayed my favorite. Personal and quick tech support!

Reviewed 5 years ago

Easy to use to create surveys, easy to launch and distribute, easy to analyze data, can download directly to slides, affordable, but #1 is their personal, quick, and helpful tech support has been there for me. They have helped me problem question format as well as any other technical issue. Even when I have the "duh" stupid questions they are patient and helpful. I feel like I have a personal working relationship with them and that can't be beat.

Pros

The technical support is key for me; it is awesome. Pricing is also good. Options for templates is helpful. Choices for question format is helpful including some complex formats. Easy to analyze and manipulate the data, especially with the download to excel.

Cons

I wish the skip logic was skip to question, rather than skip to page. But that isn't really a big deal to work with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, powerful analysis, and professional reports

Reviewed 5 years ago

We can easily evaluate how we're doing operationally and share high quality reports with funders and potential funders. It makes a big difference for us.

Pros

I've used all kinds of survey products over the years, from very basic to super sophisticated/expensive. I've been using SurveyMethods for several years now - mainly to do our customer satisfaction surveys. It's really easy to construct even complex surveys. Pushing them out via email, web or even in paper form is easy too, as is data entry. Once all the results are in, it's also been a doddle to create good looking, professional reports, suitable not simply for internal use but for our various funders and potential funders. On the rare occasions when I've wanted more analysis, I've been able to export the data and crunch away at it to my heart's content. If someone wanted a recommendation for survey s/w or service, I'd certainly suggest SurveyMethods. It's good stuff.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Superb Survey Software

Reviewed 2 years ago

I've used this software for close to 5 years and compared to other, more expensive options, this is the best value for your money!

Pros

Survey Methods is intuitive & flexible, the library of surveys is awesome and the reporting capability saves me considerable time.

Cons

Help videos have recently been added, which make some of the more advanced features much easier to apply.

Vendor response

Thank you for the review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for easily gathering customer feedback

Reviewed 3 years ago

If you're looking for an easy-to-use survey solution, SurveyMethods is the best option I've come across. Highly recommended

Pros

We signed up and launched our customer survey in a matter of hours. The email import tool worked perfectly and I especially like the advanced email lists, which allowed us to send custom surveys to each recipient. Solid functionality at a very good price compared to the other solutions out there.

Cons

We would like to be able to use a custom URL using our company name. I discussed it with their customer support and it is supposed to be in the works but it's not available yet.

Vendor response

Thank you for the feedback! We are working on the custom URL feature and should have it available for Professional and Enterprise users towards the end of this year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product

Reviewed 3 years ago

We started using this product when we shifted some business to business from phone to online. This was about 2000. For international research, printed, available at any time surveys are the way to go.

Pros

This product works similarly to most of the survey products. Its less expensive and it has excellent service. There are people you can reach to address issues.

Cons

There are no real issues that we have found.

Vendor response

Thank you for the feedback! We will continue to work on improving the product and we look forward to helping you meet your survey needs!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect solution for tenant surveys

Reviewed 3 years ago

Great service, setup was a breeze and we will use them for our annual tenant survey for the foreseeable future. Highly recommend if you're looking for a simple, affordable solution.

Pros

We put together a tenant survey with their software in a matter of days. Super easy to use and we were able to get actionable results quickly using the advanced reporting module.

Cons

Interface is a little dated but it does everything we need it to do.

Vendor response

Thank you for the feedback! We are working on refreshing the look and feel of the interface and hope that you like what you see when we roll it out. Please let us know if you have any additional feedback or questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMethods exceeded my expectations and drove measurable value

Reviewed 2 years ago

Easiest survey tool I’ve used, highly recommended... best for small and medium enterprises who don't have time to learn elaborate tools with 1,000s of features, complex interfaces, and confusing billing.

Pros

Highly intuitive interface. I regularly recommend this software to others both inside and outside of my organization.

Cons

I would like to be able to set numerical values for question responses and then automatically calculate certain values and averages for question blocks. I'm sure their product team is hard at work on this...

Vendor response

Thank you for the review. We are continually adding features and functionality to the application. The functionality you're asking about is on our development plan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Choose SurveyMethods for your surveys if you need a fully-featured survey app for a reasonable price

Reviewed 2 years ago

Very happy with the product overall and the customer service has been great.

Pros

The service has pretty much all of the functionality of SurveyMonkey for a much better price. The Custom Report Builder really is an incredible product. We’ve pretty much built all of our reports before we launch the survey and then we can click a button whenever we want to update the data.

Cons

There could be more options to customize the chart types, colors, formatting, etc. We sometimes rebuild them in excel to have more formatting options.

Vendor response

Thank you for your review and the feedback. We're always reinvesting in the application and service so your response is valuable to us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best value survey product

Reviewed 2 years ago

Great!

Pros

We use SurveyMethods to get feedback from our clients. The application is very easy to use and affordable compared with the alternatives.

Cons

None encountered so far for us, or our clients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Survey Methods - Highly Recommend

Reviewed 3 years ago

Great option for anonymous employee surveys. Survey Methods delivered exactly what they agreed to and it was even ahead of schedule. Highly recommend this product

Pros

Survey Methods was very easy to setup and it was highly customize-able to my needs. Very good price

Cons

None. I experienced an issue but the customer service was top notch and address the issue and we had a resolution immediately

Vendor response

Thank you for the feedback! We enjoyed working on your project and look forward to the next one!