SurveyMonkey CX is an NPS (Net Promoter Score) solution that enables businesses to collect, understand, and act on their customer feedback and get actionable insights. Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions.
SurveyMonkey CX helps captivate customers throughout the entire user journey. Organizations are able to monitor and optimize customer satisfaction at all relevant interaction points such as purchasing, onboarding, or post service requests to increase retention. All CX surveys are designed to be quick, clean, and branded for the business, and come with easy editing functionality for changing colors, upload logos, customizing the language, and editing questions, all within an easy-to-use interface. Users can upload customer lists and NPS data captured with SurveyMonkey and TechValidate, as well as trigger NPS surveys from Salesforce. Users can also embed CX surveys in marketing campaigns, share survey links, or trigger surveys using SurveyMonkey’s API.
With SurveyMonkey CX, businesses can analyze customer satisfaction with real-time NPS trends and an intuitive dashboard to instantly drill down to spot problem areas. Powerful filtering tools enable users to filter, segment, or cross-tab NPS by date, answer, country, or any other attribute, while sophisticated algorithms auto-categorize any open-ended responses. Geographic NPS maps provide a global view of customer satisfaction, and users can benchmark their NPS using the world's largest NPS benchmark dataset. Additional features include survey scheduling, reminders, data export, and automatic sync with Salesforce.