SurveyMonkey CX Pricing, Features, Reviews & Comparison of Alternatives

SurveyMonkey CX

NPS solution for flexible data collection & analysis

4.66/5 (38 reviews)

SurveyMonkey CX overview

SurveyMonkey CX is an NPS (Net Promoter Score) solution that enables businesses to collect, understand, and act on their customer feedback and get actionable insights. Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions.

SurveyMonkey CX helps captivate customers throughout the entire user journey. Organizations are able to monitor and optimize customer satisfaction at all relevant interaction points such as purchasing, onboarding, or post service requests to increase retention. All CX surveys are designed to be quick, clean, and branded for the business, and come with easy editing functionality for changing colors, upload logos, customizing the language, and editing questions, all within an easy-to-use interface. Users can upload customer lists and NPS data captured with SurveyMonkey and TechValidate, as well as trigger NPS surveys from Salesforce. Users can also embed CX surveys in marketing campaigns, share survey links, or trigger surveys using SurveyMonkey’s API.

With SurveyMonkey CX, businesses can analyze customer satisfaction with real-time NPS trends and an intuitive dashboard to instantly drill down to spot problem areas. Powerful filtering tools enable users to filter, segment, or cross-tab NPS by date, answer, country, or any other attribute, while sophisticated algorithms auto-categorize any open-ended responses. Geographic NPS maps provide a global view of customer satisfaction, and users can benchmark their NPS using the world's largest NPS benchmark dataset. Additional features include survey scheduling, reminders, data export, and automatic sync with Salesforce.


Value for money
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Business size



United States

Supported languages

SurveyMonkey CX screenshot: Collect, understand, and act on your customer feedback with SurveyMonkey CXSurveyMonkey CX. Turn customer feedback into action – faster.SurveyMonkey CX screenshot: Monitor and optimize customer satisfaction at all relevant interaction points - from purchase to onboarding to post service requests and moreSurveyMonkey CX screenshot: Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upsideSurveyMonkey CX screenshot: CX surveys are quick, clean, and branded for your business. Change colors, upload your logo, customize language, and edit questions in a fast and fun interface.SurveyMonkey CX screenshot: Upload customer lists, and import NPS data captured with SurveyMonkey and TechValidateSurveyMonkey CX screenshot: Invite colleagues to collaborate and share critical insights with the team

SurveyMonkey CX reviews

Value for money
Ease of use
Customer support
Libby Dawson

An Excellent CX Software!

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.

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David Milner

Survey Monkey CX - Pure Awesomeness!!!

Used daily for 2+ years
Reviewed 2019-02-27
Review Source: Capterra

Survey Monkey CX has added invaluable insight to our business. We have introduced NPS monitoring by using targeted surveys which allows our client to provide valuable and immediate feedback about our services. This has been invaluable in revealing what we didn't know allowing us to take appropriate action to improve our services and internal procedures and processes.

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Crystal Poore

The BEST CX Software available!

Used daily for 1-2 years
Reviewed 2019-03-13
Review Source: Capterra

One of the biggest issues at my previous job was not having the resources to be able to get information from and about our customers/clients, SurveyMonkey CX solved this issue for me, I love being able to prepare a survey asking exactly what questions I need to be answered. Plus at the end of each survey, you are given the option to sign up for regular surveys and you are rewarded by gift card or you can choose to have your earnings donated to a charity.

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Nick Szecsenyi

Outstanding NPS Platform

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

NPS is used mainly to give our customers a voice to drive business improvement. We have used the data for some larger projects and to quantify the need for cultural changes with our staff.

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Survey Monkey CX Review

Used weekly for 6-12 months
Reviewed 2019-02-20
Review Source: Capterra

Very positive from a customer service standpoint. They understand the software very well, are quick to respond, and offer assistance. Very pleased, just wish there were more customization options.

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SurveyMonkey CX pricing

SurveyMonkey CX offers plans that fit your business needs. Whether you’re just getting started with a holistic NPS program or have sophisticated needs, SurveyMonkey CX scales with you.

SurveyMonkey CX features

Activity Dashboard
Automatic Reminders
Customizable Branding
Data Import/Export
Third Party Integration

Activity Tracking (148 other apps)
Automatic Notifications (190 other apps)
CRM Integration (125 other apps)
Calendar Management (171 other apps)
Contact Database (122 other apps)
Custom Fields (141 other apps)
Customer Database (146 other apps)
Customizable Reporting (152 other apps)
Customizable Templates (154 other apps)
Electronic Payments (127 other apps)
Email Integration (180 other apps)
Mobile Integration (126 other apps)
Reporting & Statistics (214 other apps)
Social Media Integration (155 other apps)

Additional information for SurveyMonkey CX

Key features of SurveyMonkey CX

  • Automated Customer Feedback Data Collection
  • Automated Survey Reminders
  • Automated Text Analysis
  • Branded Surveys
  • Change Colors
  • Connect NPS to Revenue
  • Custom Logo
  • Customer Feedback
  • Customize Language
  • Embedded NPS Question
  • Filter & Segment by Custom Attributes
  • Follow-Up Questions
  • Intuitive Dashboard
  • Key Driver Analysis
  • NPS Maps
  • Powerful Filtering
  • Real-Time NPS Trends
  • Recommendations Backed by Science
  • Responsive Emails and Surveys
  • Schedule Periodic NPS Surveys
  • Share a Survey Link
  • Survey Invitations via Email
  • SurveyMonkey NPS Benchmarks
  • Trigger NPS Surveys from Salesforce
  • Trigger Surveys with the API
  • Upload Customer Lists
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• SurveyMonkey CX supports responsive emails and surveys that look great on every device including iOS, Android, and all modern desktop browsers and email clients.

• Get a global view of your customer satisfaction with automatic response geotagging and interactive NPS maps.

• Powerful filtering tools enable users to instantly filter, segment, or cross-tab NPS by date, answer, country, or any other attribute.

• Identify improvement areas using advanced analytics and easily share insights with your team.

• Create custom follow-up questions to gain deeper insight into your NPS data.