SurveyMonkey CX Reviews

SurveyMonkey CX

NPS solution for flexible data collection & analysis

4.62/5 (34 reviews)

Libby Dawson

An Excellent CX Software!

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.The customer support you receive with Survey Monkey is excellent. They are always on hand via phone or email to help with any questions or queries you may have. The software itself is easy to use whilst being able to provide great insights into how our own customers rate all areas of our service, which in turn helps us to improve our own service as a business. The new reporting feature also saves us time when we have to create our own CX feature reports by providing us with an NPS score breakdown and also showing us our NPS trends.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

David Milner

Survey Monkey CX - Pure Awesomeness!!!

Used daily for 2+ years
Reviewed 2019-02-27
Review Source: Capterra

Survey Monkey CX has added invaluable insight to our business. We have introduced NPS monitoring by using targeted surveys which allows our client to provide valuable and immediate feedback about our services. This has been invaluable in revealing what we didn't know allowing us to take appropriate action to improve our services and internal procedures and processes. I like the overall simplicity of the UX which makes it really easy to follow and use. It's not easy to keep things simple but still deliver a professional product that is both easy to use and full of features.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Crystal Poore

The BEST CX Software available!

Used daily for 1-2 years
Reviewed 2019-03-13
Review Source: Capterra

One of the biggest issues at my previous job was not having the resources to be able to get information from and about our customers/clients, SurveyMonkey CX solved this issue for me, I love being able to prepare a survey asking exactly what questions I need to be answered. Plus at the end of each survey, you are given the option to sign up for regular surveys and you are rewarded by gift card or you can choose to have your earnings donated to a charity.SurveyMonkey CX is one of the best software I have used in a while, it is so simple to use, but what I really like about this software is how easy it makes to get customer feedback, comments, ideas, etc.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Nick Szecsenyi

Outstanding NPS Platform

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

NPS is used mainly to give our customers a voice to drive business improvement. We have used the data for some larger projects and to quantify the need for cultural changes with our staff.I have been using the software since early days and have watched the functionality develop over time. My relationship with the sales and support team has allowed me to provide direct feedback that has led to functional enhancements that suit my needs.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Anonymous

Survey Monkey CX Review

Used weekly for 6-12 months
Reviewed 2019-02-20
Review Source: Capterra

Very positive from a customer service standpoint. They understand the software very well, are quick to respond, and offer assistance. Very pleased, just wish there were more customization options.Technology systems including the key drivers is amazing. Easy to build and create the surveys. Customer service has been top notch (yay) Visually the software is beautiful, great design. Ability to sort and arrange data is easy (once set up)

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Judith Wilcox

Great asset to our CX programme

Used daily for less than 6 months
Reviewed 2019-02-22
Review Source: Capterra

Survey Monkey CX was purchased to provide a VoC capability to a diverse range of businesses and provide a Close the Loop solution-and has delivered very nicely on those objectives. It's still early days for us in using the tool but the early insights have been invaluable and the presentation, functionality and granular reporting has been extremely well received.The reporting capability is very flexible and the data visualisation is also a great help in 'telling the story' to the CX Stakeholders. Once the 'logic' was understood, it has proven quite easy to work with. The 'Close the Loop' function has been a great asset- although being able to also assign/share 'cases' to non-User stakeholders would be a nice feature.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Valerie Bergeron

Very good softward to start your VOC Program and Excellent Support team!

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

The overall experience is great, the software is intuitive and userfriendly, it was easy to get other people in my company to use it. The support is also very good when you need help. The fact that the support team was always ready to help and they actually listen to my comment and feedback to integrate new features a couple of month later.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Emily Parkin

SurveyMonkey is great!

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

The service for SurveyMonkey is always amazing! I like the tagging feature. This is really helpful at the end of the month when we come to look more closely at the key drivers in reporting. Rep. is also really helpful, whenever we have a problem she is there to help us out.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Randy Byrne

SurveyMonkeyCX is a game changer in the age of CX

Used weekly for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

Access to global customer feedback on a wide range of post purchase issues has become markedly easier than ever before. The process is so much more efficient, streamlined and robust - and supported by clever automation - that it provides us a substantial amount more of market feedback.SurveyMonkey was an excellent tool for man years, and has taken big leaps forward with the introduction of CX. Not only that, as it gets better and more fully featured, the use by a customer gets easier and we have alot more access to direct customer feedback than ever before.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Lauren Sweeney

An engaging CX platform that deliverr value for money

Used daily for 1-2 years
Reviewed 2019-02-22
Review Source: Capterra

Easy set up of the survey and the dashboard is an excellent tool for analysis and reporting. Creating reports is quick and easy.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Dana Platt

Great to improve business AND cx!

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

Survey Monkey CX has had a huge impact on our company. Being able to see customer data and feedback has allowed us to make product improvements that increased sales and gave our customers an overall better customer experience.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Kenneth Damm Hansen

Great survey tool with powerful analysis and workflow

Used other for 1-2 years
Reviewed 2019-02-13
Review Source: Capterra

Overall, I'm very satisfied with the software and what it makes us capable of. Also, they have superior customer service - always proactive and doing their best to help. The simplicity and user-friendliness. Both when working as an administrator and contributor. Also, the feature of assigning tasks is great to ensure action is taken and notify the contact responsible.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Jason Larner

Game Changer

Used daily for less than 6 months
Reviewed 2019-02-14
Review Source: Capterra

Such a refreshing paradigm shift. Coming from a world of bloated surveys with the mentality of you need to ask every question 15 times in different ways accounting for everything, to a simple 10 question max survey is a lot to wrap your head around. However, in the short time we have used the system, we have received more invaluable data using the techniques and approach of SurveyMonkey CX than we ever did using any other system. It's completely changing/shaping our entire business approach.Ease-of-use, automation (triggers), customized notifications, reporting, collaboration, customer conversations, and much more. The most important piece is the invaluable data we have received.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

David Flach

Great NPS Tool

Used weekly for 1-2 years
Reviewed 2019-02-13
Review Source: Capterra

We've used a few different tools to measure NPS. CX gives us the ability to drill down into the key factors of why we may be scoring the way we are. It also shows us the correlation of those key factors with our score. CX is very easy to use. Their new reporting feature makes it a breeze to see YOY or multiple survey data in one dashboard. Using the CX tool is an easy, affordable, and efficient way for us to measure our NPS.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Jared Skolnick

Price/Value: Best CX Option on the Market

Used monthly for 2+ years
Reviewed 2019-02-28
Review Source: Capterra

I've been a customer of SurveyMonkey CX for over five years spanning two companies and it has continually streamlined customer feedback. Centered on NPS, it provides effective snapshots as well as trends to indicate actions needed. I've use this to learn where the gaps are in our customer experience and to show where that experience has improved (or failed to improve) for a number of different audiences.- Price/Value - Feature Rich (especially at this price) - Easy to Use - Automated Visual Results - Terrific Support Team

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Carole Hoyle

Customer Feedback

Used daily for 6-12 months
Reviewed 2019-02-27
Review Source: Capterra

Very positive, support is always there from the provider when we need it. Nothing is too much trouble. Great 'over the phone' training of the components of the survey and the reporting suite available to us. Ease of use. The software now gives us the ability to do a more deeper dive on specific areas.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Chantal Upton

CX Review

Used daily for 6-12 months
Reviewed 2019-02-27
Review Source: Capterra

I would like it if the customers names were only available to certain user levels.It is easy to use and great for a small financial institution.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Nicole Broussard

Nice Tool!

Used daily for 1-2 years
Reviewed 2019-02-21
Review Source: Capterra

Easy to capture and analyze NPS as well as key drivers

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Kurt Mosher

The Civic of CX software

Used daily for 6-12 months
Reviewed 2019-02-25
Review Source: Capterra

A very positive experience with the tool and support team. Incredibly intuitive with a very responsive customer service team. A great platform to start your CX survey initiative on.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Barry Brockway

Determining your company's NPS with SurveyMonkey CX is easy

Used weekly for 1-2 years
Reviewed 2019-02-27
Review Source: Capterra

The platform and the customer service have been top-notch. The dashboard provides a great snapshot of your NPS across all lines of business. Very easy to reply to your customers straight from the platform, so you can engage immediately and thank them for providing comments to help your business to become more customer focused.Ease of developing your survey and the reporting tools in the platform.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Rachel Johnson

Survey Monkey CX

Used weekly for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

Overall, we have really enjoyed using this software and have really embraced it as an entire organization. We have weekly/monthly reviews with our Leadership team to ensure we are taking actions on the results.We love the ease of use, dashboard, and metrics about this software.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Daniel Hutabarat

Great Circle

Used daily for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

It has helped us focus more on our client/stakeholder experience and gives us the ability to survey more frequently. Their customer service has been exceptional.Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Anonymous

SurveyMonkey CX review

Used daily for 6-12 months
Reviewed 2019-02-13
Review Source: Capterra

Intuitive UI/UX Easy to set up Easy to collect reviews Helpful customer support

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Diana Bacero

Using CX to Increase Customer Feedback

Used weekly for less than 6 months
Reviewed 2019-02-14
Review Source: Capterra

Overall I highly recommend CX. Not only do you receive a great product but also a great team to help you along the way. I love the NPS and Key Drivers. I feel that these two components can really help our organization improve not only our product but our services. This really helps us have a better understand on where we should focus. Were still learning some tips and tricks and can see that CX will help us get to where we need.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

Michelle Sternkopf

Central Location for NPS Data

Used monthly for 6-12 months
Reviewed 2019-02-26
Review Source: Capterra

SurveyMonkey CX is a pretty straightforward platform for collecting NPS data globally. The customer service is outstanding with all of my inquiries being addressed same day or the next. The on-board training could have been better. Training on how to most effectively compare NPS data over a period of time from our respondents would have been a plus (i.e. poll respondents, what is the best time to re-poll, in 6 months, 1 year, etc. and how this might look in the platform) and also how best to use the default filters and custom filters based on our needs.Being able to gather all NPS data across our organization in to one NPS score overall and being able to break the score down between our organizations segments.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis