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SurveyMonkey Enterprise Pricing, Features, Reviews and Alternatives

SurveyMonkey Enterprise product overview

What is SurveyMonkey Enterprise?

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk

SurveyMonkey Enterprise pricing information

Value for money

4.0

/5

67

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurveyMonkey Enterprise features

Functionality

4.3

/5

67

Total features

65

9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing
Customizable Templates

Functionality contenders

SurveyMonkey Enterprise users reviews

Overall Rating

4.5

/5

67

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

40

22

4

1

0

Pros
It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view.

AR

Anonymous Reviewer

What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
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Ian O.

Definitely the best choice for surveys out there. Like how you can present total data clearly or even individual responses.

AR

Anonymous Reviewer

Cons
It is awkward to use compared to other survey forms. For example, it was hard to figure out the branching or even how to turn off the survey monkey branding.
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Janet M.

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface.

JW

Joshua W.

Studies additionally are anything but difficult to make and send to our customers and examine their answers.
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Carolyn B.

Overall rating contenders

Overall Rating

A way for Collection Information.

Reviewed 3 months ago

Transcript

Kevin: Hi, my name is Kevin and I am a small business owner in video production and photo production....

AvatarImg
AvatarImg

Chandra C.

Director

Education Management, 501-1,000 employees

Review source

Overall Rating

Great Resource for collecting perception data

Reviewed 4 months ago

Transcript

Chandra: I'm Chandra, director of elementary education. I rate SurveyMonkey Enterprise five stars. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software is easy to use

Reviewed 2 years ago

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A way for Collection Information.

Reviewed 9 months ago

My overall experience is pretty good. I found that I use it more than I thought I would and it was nice as an analytics tool to track our surveys.

Pros

What I like the most about survey monkey is that I can check my corporations surveys and run the analysis. I can also compare it to other forms that we've submitted out to the public. I also found that I like the idea that we can have a centralized hub which this does very well.

Cons

For our organization prices becoming more and more of a factor. We find that the pricing can get out of budget and out of our grant. I also do not like the steep learning curve that we have to have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nothing special, expensive, and an oddly bitter customer support team.

Reviewed 10 months ago

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool, and would not recommend it to anyone. That would put my own credibility at peril.

Pros

I was able to create a survey with it. That's the extent of my "Pros" column.

Cons

So pricy for what you get, which is nothing unique or particularly robust. Literally any other tool will do everything SurveyMonkey does, and for an actually reasonable cost. And the customer service. I saw tons of negative comments on SurveyMonkey's customer service across different sites, and they are all accurate. One example: a co-worker left the company and left a surveymonkey subscription active...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey almost Enterprise

Reviewed 4 months ago

Overall I was disappointed in the Enterprise features for a larger scaling organization, but impressed with the uptime and survey UIs that were customer-facing. It was very simple to create a new survey or poll and get it sent out to customers. We even used a 1-10 template to get baseline NPS from our customer base that was quite easy. If admin controls get up-leveled I would revisit this product.

Pros

I love the ease of setting up a new survey and seeing visual results in chart form.

Cons

There are not enough Enterprise features to call this Enterprise-ready. The most glaring thing missing is the ability to SEE and MANAGE surveys that are "out in the wild" as an admin. My team would constantly come to me asking if they could see the results of a survey a colleague had sent. I would have to send them to that individual because I couldn't even see IF it was sent. If that person was out of the office then we were out of luck until they returned. I was very frustrated by this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unique survey software

Reviewed 10 months ago
Pros

This survey software is very easy to use and does a lot more than your typical survey would provide. I really like the question branching feature that not a lot of other applications provide.

Cons

One thing that is could be improved is the design of the software and additional instructions on how to navigate around the software. I think it was a little overwhelming to get to know how to use all of the features but once you get the hang of it you’ll never forget it

SurveyMonkey Enterprise FAQs and common questions

Q. What type of pricing plans does SurveyMonkey Enterprise offer?

SurveyMonkey Enterprise has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of SurveyMonkey Enterprise?

SurveyMonkey Enterprise has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does SurveyMonkey Enterprise support?

SurveyMonkey Enterprise supports the following languages:
English, Portuguese, Dutch, Spanish, German, French, Russian, Italian, Danish, Swedish, Japanese, Korean, Chinese (Traditional), Turkish, Norwegian (Bokmal), Finnish


Q. Does SurveyMonkey Enterprise support mobile devices?

SurveyMonkey Enterprise supports the following devices:
Android, iPad, iPhone


Q. Does SurveyMonkey Enterprise offer an API?

Yes, SurveyMonkey Enterprise has an API available for use.


Q. What other apps does SurveyMonkey Enterprise integrate with?

SurveyMonkey Enterprise integrates with the following applications:
Tray.io, Freshservice, Make, Webex, Crazy Egg, Azuqua, Zoho CRM, Clarabridge, ActiveCampaign, Octoboard for Agencies, Visme, Zapier, Salesforce Engage, Easystat, Klipfolio, Fuel Cycle, Benchmark Email, Trello, Google Drive, Blendr.io, Gavagai, Zoom Meetings, Microsoft Teams, Crunch, Databox, Zoho Campaigns, Automate.io, DataHero, Slack, OfficeReports, Akita, Built.io Flow, Octoboard for Business, Tableau, Teamgate, Workato, Chattermill, SportsPlus, NVivo, Fivetran, Gainsight CS, monday.com, Skyvia, ClicData, Pabbly Subscriptions, Easy Insight, Mailchimp, Marketo Engage, Microsoft Power BI, HubSpot CRM, Oracle Eloqua, Dasheroo, Apptio Platform, Shopify, Zendesk


Q. What level of support does SurveyMonkey Enterprise offer?

SurveyMonkey Enterprise offers the following support options:
Knowledge Base, Email/Help Desk

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