SurveyMonkey Enterprise Pricing, Features, Reviews & Alternatives

SurveyMonkey Enterprise

360-degree feedback solution for HR professionals

4.52/5 (46 reviews)

SurveyMonkey Enterprise overview

What is SurveyMonkey Enterprise?

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

The platform enables managers to create customizable surveys using branching and piping functionality on a unified interface. SurveyMonkey Enterprise allows team leaders to manage access permissions, gain visibility into collected data, and distribute survey responses among staff members. It helps operators streamline network and security monitoring and vulnerability management operations. Businesses can also manage data governance policies and facilitate secure logins through single sign-on (SSO) capability.

SurveyMonkey Enterprise allows IT professionals to define different modes of data collection, manage respondent data, and automate onboarding processes. Teams can also conduct A/B testing and text analysis and export data in CSV, PDF, XLS, or PPT formats.
www.surveymonkey.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, United Kingdom

Supported languages

English, Portuguese, Dutch, Spanish, German and 11 other languages, French, Russian, Italian, Danish, Swedish, Japanese, Korean, Chinese (Traditional), Turkish, Norwegian (Bokmal), Finnish
SurveyMonkey Enterprise screenshot: SurveyMonkey Enterprise team summaryAdmin Dashboard and Activity DemoSurveyMonkey Enterprise screenshot: SurveyMonkey Enterprise user managementSurveyMonkey Enterprise screenshot: SurveyMonkey Enterprise admin dashboard

SurveyMonkey Enterprise user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.4
  4.1
Carolyn B.

This software is easy to use

Used weekly for 1-2 years
Reviewed 2020-06-02
Review Source: Capterra

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros
Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons
The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anita C.

Easy to use and great integrations!

Used weekly for 2+ years
Reviewed 2020-09-03
Review Source: Capterra

Overall, support is great and the program is easy to use. I would recommend to users. Although its meant to be used for more surveys- we use it for registrations as well.

Pros
Integrations like Zapier. Easy and intuitive to use. Easy to retrieve data from surveys. The optimizer helps a lot making surveys more streamlined.

Cons
That only 2 browsers can be used at the same time. We have an enterprise account where we have to buy "seats". Each seat is about $700 and only allows 2 browsers logged in a the same time. This is a high cost for for a small dept with a small budget so we can't afford to buy another seat. Also, with the way our browsers are set up, it never recognizes it so every time I log in, I have to send a 2-factor authentication to the mailbox. Closing surveys takes too many steps. Search for surveys is hard to search. There could be a better way to file surveys or label surveys to search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katharine L.

Our go-to survey tool

Used occasionally for 2+ years
Reviewed 2021-05-01
Review Source: Capterra

Pros
They provide an abundance of templates and structures .This makes creating your questionnaires relatively quick and very easy .You can rotate between free text questions and fixed choice ones .

Cons
The constant upsell attempts ,everywhere, get frustrating really quickly . I also think their background theme selection is limited.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Ashley M.

Quick and easy way to collect data!

Used daily for 1-2 years
Reviewed 2020-01-17
Review Source: Capterra

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Pros
Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Cons
We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Gets the job done

Used weekly for 1-2 years
Reviewed 2021-02-10
Review Source: Capterra

It gets the job done quick and easy. Overall it’s exactly what is needed for me to gather real time results and opinions on a massive scale in an easy to use presentation.

Pros
The interface is easy to use and the surveys are always very clean and responsive. The ability to make a survey only takes a few minutes because most of it is guided on the administration side and allows it to be done in only a few clicks. It’s also incredible easy to track the survey stats after it is sent out.

Cons
The software is a little too “cut and dry”. Even though it’s easy to create a survey that looks beautiful, I still find myself wishing I could embed in the survey or add plugins to make it fully customizable to my direct branding. I also wish an API was offered so it wasn’t directly on the survey monkey website and I could have a bit more freedom in placing the surveys in emails or places on my website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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SurveyMonkey Enterprise pricing

Pricing options
Free trial
Subscription
View Pricing Plans

SurveyMonkey offers three types of pricing models for Enterprise customers

SurveyMonkey Enterprise features

API
Access Controls/Permissions
Alerts/Notifications
Customizable Templates
Data Import/Export
Email Marketing
Reporting/Analytics
Surveys & Feedback
Third Party Integrations

Activity Dashboard (391 other apps)
CRM (307 other apps)
Calendar Management (311 other apps)
Contact Management (366 other apps)
Customer Database (328 other apps)
Customizable Branding (362 other apps)
Email Management (325 other apps)
Mobile Access (408 other apps)
Reporting & Statistics (417 other apps)
Search/Filter (310 other apps)
Social Media Integration (314 other apps)

Videos and tutorials

Additional information for SurveyMonkey Enterprise

Key features of SurveyMonkey Enterprise

  • A process in which an employee receives feedback and a full analysis of how their peers, managers, and direct reports perceive them.
  • Ability to work collectively on a project while communicating and sharing information within the system in real time
  • Acknowledge and reward employees for reaching specific goals and/or for exemplary performance.
  • Alerts/notifications within the system
  • Allow media to be embedded in the question or answer options
  • Allow participants to fill out and submit the survey without internet connection
  • Allow reviewers to provide anonymous feedback to encourage honest conversations
  • Allow users to access multiple services after entering their login credentials once
  • Allows employees to set and manage work or career related goals.
  • Allows for integration with other systems/databases
  • An assembly of graphs and charts for tracking statistics and metrics
  • Analyze survey results via statistical testing or crosstabs directly within the software
  • Avoid showing participants irrelevant questions as determined by the answer to a previous question
  • Calculate NPS of customers
  • Calculate NPS of employess
  • Categorize emotions expressed in written text and identify if they are positive, negative or neutral
  • Change the URL of your survey to fit your branding or survey title
  • Collect information from multiple sources
  • Collecting and analyzing feedback/reactions from end-users
  • Communicate with and outreach to followers/customers/clients in multiple ways
  • Compare key metrics for the business against prominent players in the industry
  • Create and administer polls and surveys
  • Create and manage surveys
  • Create and send email blasts/campaigns
  • Create, fill out, and send performance reviews to individual employees
  • Create, save, and re-purpose formatting
  • Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
  • Distribute a survey via mobile devices
  • Ensure the answer provided fits set parameters (numerical, positive number, etc.)
  • Gateway through which end users can access the system
  • Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
  • Gauge satisfaction and receive information for improvement and success
  • Group leads or contacts based on their specific characteristics
  • Identify, track, and respond to negative feedback
  • Import and export information and reports to and from the program
  • Improve business process by accessing more features and applications by combining third party integrations
  • Limit the number of participants with certain characteristics you want to complete the survey
  • Net promoter score question
  • Offers more than one survey distribution channel (email, web link, social media, etc.) .
  • Open text box field
  • Organize and manage the accomplishments and development of employees
  • Populates custom data within your survey questions (ie: the answer to a previous question)
  • Predict future data based on historical data sets
  • Prepopulate common question/answer options
  • Process of dividing customers into groups based on common characteristics such as gender, interests, buying habits, or demographic
  • Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
  • Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times
  • Randomize the displayed order of questions and answer options
  • Recognize and support multiple languages/dialects
  • Regulate who can view and use the system by setting permissions and issuing passwords
  • Reporting on how each task or process has advanced since its initiation
  • Select specific number and type of reviewers to provide feedback for an individual/participant (e.g. peers, supervisors, etc.)
  • Show participants specific questions based on their answer to a previous question (ie. different paths)
  • Survey popup over a webpage to specific users based on their behavior
  • Surveys sent out at regularly scheduled intervals to track important metrics like job satisfaction, work environment, etc
  • View and track pertinent metrics
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