SurveyMonkey Enterprise Features

SurveyMonkey Enterprise

360-degree feedback solution for HR professionals

4.52/5 (50 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Action Management
Alerts/Notifications
Anonymous Feedback
Benchmarking
Call Reporting
Collaboration Tools
Communication Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Email Marketing
Employee Recognition
Feedback Management
Goal Management
Knowledge Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Management
Performance Review Management
Predictive Analytics
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Rater Selection
Reporting/Analytics
Response Quotas
Response Validation
Segmentation
Self Service Portal
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Action Management
Alerts/Notifications
Anonymous Feedback
Benchmarking
Call Reporting
Collaboration Tools
Communication Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Email Marketing
Employee Recognition
Feedback Management
Goal Management
Knowledge Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Management
Performance Review Management
Predictive Analytics
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Rater Selection
Reporting/Analytics
Response Quotas
Response Validation
Segmentation
Self Service Portal
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Action Management
Alerts/Notifications
Anonymous Feedback
Benchmarking
Call Reporting
Collaboration Tools
Communication Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Email Marketing
Employee Recognition
Feedback Management
Goal Management
Knowledge Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Management
Performance Review Management
Predictive Analytics
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Rater Selection
Reporting/Analytics
Response Quotas
Response Validation
Segmentation
Self Service Portal
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visit WebsiteCompare App

Mobile apps

iOS App


1,673 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


22,655 reviews

SurveyMonkey Enterprise Feature Reviews

25 reviewers had the following to say about SurveyMonkey Enterprise's features:

Anonymous
(Marketing and Advertising company, 11-50 employees)

SurveyMonkey Review

2021-01-13

SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback.

Pros

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed.

Cons

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Keith O.

SurveyMonkey Enterprise as a paid platform

2020-05-19

Pros

The analytics are robust.

Cons

Not sure it's worth the cost since I work for a large university and we have ample, free platforms. The customer service is slightly slower than I would expect for a paid service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
David B.

Poor customer service

2020-07-16

Now I will not renew with them ANYWAYS and I am not suggesting SURVEY MONKEY for that specific reason.

Pros

Plenty of features and nice interface. The reports are fairly powerful and well done.

Cons

I couldn't create an automated email to receive when new surveys were completed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Gets the job done

2021-02-10

It gets the job done quick and easy. Overall it’s exactly what is needed for me to gather real time results and opinions on a massive scale in an easy to use presentation.

Pros

The interface is easy to use and the surveys are always very clean and responsive.

Cons

Even though it’s easy to create a survey that looks beautiful, I still find myself wishing I could embed in the survey or add plugins to make it fully customizable to my direct branding. I also wish an API was offered so it wasn’t directly on the survey monkey website and I could have a bit more freedom in placing the surveys in emails or places on my website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel G.

#1 for a reason

2019-08-06

I started using this as a psychology student and have used this for everything from internal surveys of small teams to external surveys of thousand in the community.

Pros

Question templates to give ideas, built in best practices that tell you if your survey is too long or otherwise unlikely to generate responses.

Cons

The free version doesn’t have great analytics. The paid version keeps most valuable data information in the hands of the administrator which was frustrating to me as a team member before I became in charge and administering surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anita C.

Easy to use and great integrations!

2020-09-03

Although its meant to be used for more surveys- we use it for registrations as well.

Pros

The optimizer helps a lot making surveys more streamlined.

Cons

Closing surveys takes too many steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian B.

Easy to use, good value for the money

2018-10-09

Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.

Pros

Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

Cons

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole M.

Great Tool for Educators and Students

2020-03-10

SurveyMonkey has been such a great tool to use within the school to collect data to be used to improve our environment and the way we work.

Pros

SurveyMonkey surveys are so great because they are easy to use and you can analyze the data from the surveys in so many different ways.

Cons

There are limited customization options with only about 12 design themes to choose from, so it may be difficult to perfectly integrate the theme into what you need for your use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua W.

SurveyMonkey is a great product which I frequently use!

2020-10-06

I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want / don't want to do.

Pros

This software is a great way to get feedback from friends, and even from professionals.

Cons

I have been using SurveyMonkey for a while, so for me I can quickly write effective surveys, but usually it is not that easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cristine T.

Survey Monkey Enterprise, Be Secured and Be in Control

2019-11-24

Through survey monkey links we distribute to students through the university website, and we right away get the feedback we need to help the university plan an academic year the is suited to cater for the requirements of the students.

Pros

It has a centralized administration feature that let's us distribute our gathered and pre-existing data to those who are meant to have them and secure it from any other party that aren't supposed to get a grasp of our data.

Cons

We do not only keep safe gathered data and make use of it and utilize it to it's full potential, we can also integrate data that we have prior, through SurveyMonkey Enterprise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Courtney S.

Old News

2020-05-28

Pros

Survey monkey was all the rave 5-10 years ago but has been surpassed in ease of use by competing platforms.

Cons

My needs do not require a heavy amount of data analysis so a much simpler and user friendly platform like google forms meets my needs much better. Survey monkey would be great for someone with more complex needs that require custom data reporting.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander W.

Great for research in the context of business

2021-04-22

Integrating with other software systems can be tricky.

Pros

The dynamic dashboards for results are great too keep internal stakeholders informed.

Cons

Integrating with other software systems and platforms can be tricky depending on the desired use.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley M.

Quick and easy way to collect data!

2020-01-17

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Pros

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients).

Cons

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela W.

Great Survey Software

2019-02-20

Pros

In he past I had just used Google Forms which was great for a free service but Survey Monkey made things so much easier, esp for a more in-depth survey.

Cons

I was on a basic plan and didn't need a monthly plan so it was unfortunate that I couldn't access all of the features.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 501-1000 employees)

Professional Surveys and Easy Reporting

2020-01-16

Overall, SurveyMonkey creates professional looking surveys from a well-respected company that people trust.

Pros

It is very easy to create a survey and share it with the people you want.

Cons

It’s hard to pull the same report twice.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Félix H.

An efficient way to collect and analyse data

2021-05-23

Pros

SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists.

Cons

Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah L.

Easy peasy

2021-01-19

Overall I think this is a great tool that can be used to collect data.

Pros

We use survey monkey at our church to get quick and easy feedback about different events that we have periodically.

Cons

Not really had any issues with the software but I would say that maybe having a few more ways to view the data collected would be nice.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian O.

Feedback Collection Frameworks for Startups

2020-06-21

Overall, SurveyMonkey served our needs quite fully for getting data in a simplified, straight-forward manner, with no data privacy concerns ever being raised by our customers and respondents.

Pros

What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.

Cons

What I liked least about using SurveyMonkey was how the best pf their features, like the tracking and the best of their analytics; were all locked behind their paywall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yash C.

Survey Monkey Review

2021-05-28

Amazing to do large-scale surveys. Once you close the survey and generate results, you will see how detailed everything is.

Pros

Amazing software for doing surveys. I like the vast amount of features that Survey Monkey has.

Cons

I feel that the User-Interface is little tricky and it was little difficult to navigate things. Survey Monkey can make their UI more simpler.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jens G.

SurveyMonkey is a powerfull surveytool

2020-12-04

You can create all sorts of surveys. The basic ones but also more complex versions.

Pros

The ease of creating a survey is superb.

Cons

The software provides you with a pop-up to place on your website. Unfortunatly this is a bit outdated and terrible experience for websitevisitors.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolyn B.

This software is easy to use

2020-06-02

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth.

Pros

With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1001-5000 employees)

A Classic!

2018-11-09

Easiest, quickest survey software to use.

Pros

This software is SO easy to use, as both a surveyor and survey taker.

Cons

It really could do for an update, I would love some sleeker, less branded options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan W.

Easy, middle of the road survey tool

2021-01-21

Their analytics could be improved, but it's nothing you can't fix in Excel.

Pros

Survey Monkey has a pretty quick walkthrough process for creating your survey.

Cons

We had some issues for those taking our surveys. Sometimes they were not able to complete the survey and then couldn't launch the survey again from their link to finish it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy H.

Stopped using and switched

2021-02-16

Pros

You can sort data in several different ways- graphs, charts,

Cons

The design features are not as easy to use as other software programs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris P.

Okay for surveys

2019-05-09

Pros

okay to put multiple surveys in but takes a lot of time

Cons

confusing options and hard to figure out how to export

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more