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SurveyMonkey Enterprise Pricing

Pricing overview

Value for money rating

4.5

/5

68

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Pricing details

SurveyMonkey offers three types of pricing models for Enterprise customers

What users say

It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view.

AR

Anonymous Reviewer

It is a great tool to use to create and distribute questionnaires. It is very user-friendly and it's low cost/free to use in most cases.
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Natalia K. J.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A way for Collection Information.

Reviewed a year ago

My overall experience is pretty good. I found that I use it more than I thought I would and it was nice as an analytics tool to track our surveys.

Pros

What I like the most about survey monkey is that I can check my corporations surveys and run the analysis. I can also compare it to other forms that we've submitted out to the public. I also found that I like the idea that we can have a centralized hub which this does very well.

Cons

For our organization prices becoming more and more of a factor. We find that the pricing can get out of budget and out of our grant. I also do not like the steep learning curve that we have to have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nothing special, expensive, and an oddly bitter customer support team.

Reviewed a year ago

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool, and would not recommend it to anyone. That would put my own credibility at peril.

Pros

I was able to create a survey with it. That's the extent of my "Pros" column.

Cons

So pricy for what you get, which is nothing unique or particularly robust. Literally any other tool will do everything SurveyMonkey does, and for an actually reasonable cost. And the customer service. I saw tons of negative comments on SurveyMonkey's customer service across different sites, and they are all accurate. One example: a co-worker left the company and left a surveymonkey subscription active...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, good value for the money

Reviewed 4 years ago

Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.

Pros

We integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

Cons

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Survey Monkey Enterprise: Is it the right Survey Platform for your needs?

Reviewed 7 months ago

Overall, Survey Monkey is absolutely a great survey software. It is user friendly, offers a wide range of valuable features including a great library of templates. Its analytics and reporting make it easy to generate reports and most importantly it can be integrated with different softwares.

Pros

Survey Monkey is a powerful Survey platform that boasts a massive range of valuable features. It caters to everyone, from individuals to established organisations. It is easy to use and with its intuitive analytics, it provides essential data and insights useful for your organisation.

Cons

Survey Monkey is great software but can be quite expensive if you prefer to utilise all its great features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best app for Surveys

Reviewed 3 years ago

It is the best app for Surveys. I usually use the free version when I am trying to run internal surveys for my employees (we give a lot of prizes for the top employees of the month). It's an excellent way to find out what they wish to win next and makes our rewards have a real value to the team. But I also use the paid options when I want to do something for my clients, and I can customize and looks more professional for the external public.

Pros

You can use the free version with the same quality, or you can pay and have your survey customized. The paid version is very affordable.

Cons

I don't see any negative side of this product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and great integrations!

Reviewed 2 years ago

Overall, support is great and the program is easy to use. I would recommend to users. Although its meant to be used for more surveys- we use it for registrations as well.

Pros

Integrations like Zapier. Easy and intuitive to use. Easy to retrieve data from surveys. The optimizer helps a lot making surveys more streamlined.

Cons

That only 2 browsers can be used at the same time. We have an enterprise account where we have to buy "seats". Each seat is about $700 and only allows 2 browsers logged in a the same time. This is a high cost for for a small dept with a small budget so we can't afford to buy another seat. Also, with the way our browsers are set up, it never recognizes it so every time I log in, I have to send a 2-factor authentication to the mailbox. Closing surveys takes too many steps. Search for surveys is hard to search. There could be a better way to file surveys or label surveys to search.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey Review

Reviewed a year ago

SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.

Pros

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!

Cons

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy surveys

Reviewed a year ago

An easy way to create and answer surveys that does not require a large time commitment .

Pros

The creation process is intuitive and the templates you get drastically reduce the time you need to spend on composing the questions .You can use both fixed and open ended questions and combine them in whichever way you want .

Cons

SurveyMonkey is expensive and it is debatable whether the fee is justified or not . Depending on the topic , the character limit on some boxes can be limiting .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Professional Surveys and Easy Reporting

Reviewed 2 years ago

Overall, SurveyMonkey creates professional looking surveys from a well-respected company that people trust.

Pros

It is very easy to create a survey and share it with the people you want. Questions can be copy and pasted into a form and will be auto formatted saving you time. You can preview the survey before submitting it and add images.

Cons

The price is a bit high. Also, the amount of ways to pull results can be overwhelming. It’s hard to pull the same report twice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tried and True!

Reviewed a year ago
Pros

Survey Monkey has been around for a very long time, as far as survey software is concerned. They have kept their design simple and extremely user-friendly. Because of their longevity, Survey Monkey has learned various ways to export data that is conducive to analysis platforms. This saves the research quite a bit of time.

Cons

It has gone up in price over the years, and the "free" version has decreased in its overall allowances and functions. If you want the features I mentioned above, definitely spring for the paid versions. Unfortunately, the name can be off-putting for people who are not familiar with Survey Monkey. Clients may not take you seriously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Survey Monkey

Reviewed 2 years ago

We had very good experiences, however the fees for service are too high.

Pros

The program has many features and we love the reporting aspects of the program.

Cons

The cost is very high. We have moved to a different program that is free because as a non profit, we can not afford the cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Old News

Reviewed 2 years ago
Pros

Survey monkey was all the rave 5-10 years ago but has been surpassed in ease of use by competing platforms. Yes you can make surveys, yes it’s relatively easy to use, yes it’s cheap. The data reporting is simple and easy to export if needed and the secure survey option is great for the workplace. It’s relatively user friendly but the site can seem a little busy and hard for the eye to follow.

Cons

I honestly don’t have any specific complaints about functionality or design, but I find myself using competing platforms without thinking twice. My needs do not require a heavy amount of data analysis so a much simpler and user friendly platform like google forms meets my needs much better. Survey monkey would be great for someone with more complex needs that require custom data reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Poor customer service

Reviewed 2 years ago

We took an annual plan with them and after 6 months, we were not really using the software. We contacted them and explain that we would like to get a reimbursement. Usually, you get a better pricing when you take it for a year, but they also offer a monthly rate that is a little higher. I was expecting that if we wanted to cancel that they would take that higher rate x number of months we used the software and credit us the balance. At the beginning they were super responsive to my emails and then they went silent. That is NOT the right way to treat customers. Now I will not renew with them ANYWAYS and I am not suggesting SURVEY MONKEY for that specific reason. There are other GREATER alternatives out there.

Pros

Plenty of features and nice interface. The reports are fairly powerful and well done.

Cons

Not that user friendly. I couldn't create an automated email to receive when new surveys were completed. They do not have features like smileys to gage if the customers were happy or not with our service. We cannot prepopulate an answer (e.g. Having "YES" as the default answer and the customer can change it to "NO" .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Questionnaire Tool

Reviewed a year ago

It is a great tool to use to create and distribute questionnaires. It is very user-friendly and it's low cost/free to use in most cases.

Pros

User-friendly software that makes creating questionnaires easy.

Cons

It can be a bit time-consuming according to the type of responses and if using the free version results of questionnaires may be limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Expensive for what it offers, in comparison to free options

Reviewed a year ago

I love using surveymonkey, I am just not a fan for paying for it.

Pros

Point blank this is the best option if you are looking at getting/implementing any sort of survey software.

Cons

The price is hard to get past. Unfortunately the free options are not as robust as the paid, but for my purposes the increase in price doesn’t make the paid features worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey Enterprise as a paid platform

Reviewed 2 years ago
Pros

The design is sleek and customizable. The analytics are robust. The integrations with other platforms are powerful.

Cons

Not sure it's worth the cost since I work for a large university and we have ample, free platforms. The customer service is slightly slower than I would expect for a paid service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Survey Monkey Enterprise

Reviewed 4 months ago

I like it but wish is was a bit cheaper it's pretty expensive and barely fit in my budget

Pros

I like you have templates that you can customize super fast as I have a very tight schedule

Cons

I can't think of anything at the moment I have a rep that i can get a hold of when i have issues and that helps alot

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for a teacher to use

Reviewed 8 months ago
Pros

I thought this was very easy to use for both myself and the families I sent it to. That's a must in education.

Cons

Because I'm an educator and not in the corporate world, the price wasn't worth it to me.