SurveyMonkey Enterprise Reviews

We use survey monkey at our church to get quick and easy feedback about different events that we have periodically. It is always super easy to take the survey.

Not really had any issues with the software but I would say that maybe having a few more ways to view the data collected would be nice. (Pie charts, etc)

In he past I had just used Google Forms which was great for a free service but Survey Monkey made things so much easier, esp for a more in-depth survey. I loved how they offered so many suggestions and made it easy to ask better questions. I also love how the reporting came out in charts and graphs and lists. It's so simple to use, even for a novice like me.

The only con is that some of the features you had to pay more for. I was on a basic plan and didn't need a monthly plan so it was unfortunate that I couldn't access all of the features. But it really wasn't a big deal.

This software help us to survey our customer for us and other companies that work with us. Customer support and service improvement are indispensable.

It’s not so immediate to implement and in my humble opinion it costs a little bit too much

You can sort data in several different ways- graphs, charts,

The design features are not as easy to use as other software programs

I like how quickly we can get SurveyMonkey set up and embedded into our digital ecosystem. In fact, this can happen in less than a day!

I wish their UI was a bit cleaner than what's in place today. I immediately think of TypeForm when I say this as a good example of beautiful UI & UX.

I really enjoyed the flexility of survey monkey as it allows a lot of question types. Surveymonkey also provide a great guidance to how to make a great survey.

I liked the least about this software because of its limited non-paid features available for users.

It gives you a choice to build a survey by your self or simply answering a few questions your survey can be ready.

I think this is a pretty amazing, cool and easy site to make your customer satisfaction survey. I will let you all know when I find something which doesn't work appropriately.

Point blank this is the best option if you are looking at getting/implementing any sort of survey software.

The price is hard to get past. Unfortunately the free options are not as robust as the paid, but for my purposes the increase in price doesn’t make the paid features worth it.

It's certainly pretty easy to use, but that may just be because it's been around so long and I'm used to it

I don't think it's been upgraded enough to compete with other options.

The design is sleek and customizable. The analytics are robust. The integrations with other platforms are powerful.

Not sure it's worth the cost since I work for a large university and we have ample, free platforms. The customer service is slightly slower than I would expect for a paid service.

We like the reports we get. In addition we appreciate the ease of setting up surveys and distributing them.

Sometimes the data is not compatible to convert to some of our internal programs

I like you have templates that you can customize super fast as I have a very tight schedule

I can't think of anything at the moment I have a rep that i can get a hold of when i have issues and that helps alot

Easy to use and helpful to gather information in one place.

Can be time-consuming to create and answers can vary.

okay to put multiple surveys in but takes a lot of time

confusing options and hard to figure out how to export

It’s provides a good way of getting data from source groups.

Sometimes the surveys are hard to go through

I thought this was very easy to use for both myself and the families I sent it to. That's a must in education.

Because I'm an educator and not in the corporate world, the price wasn't worth it to me.

It can handle big survey jobs and keeps information secure. You can send out professional looking surveys without ads.

It is awkward to use compared to other survey forms. For example, it was hard to figure out the branching or even how to turn off the survey monkey branding.