SurveyMonkey vs Client Heartbeat Comparison

Very easy to use!! Functions as expected.

Nothing really. Great product. I would use it in a heartbeat again!

This helps me in real estate get the heartbeat for where the market trends are headed and what neighborhoods people want to migrate towards...

Sometimes the language is confusing and makes it hard to know if I am asking things the right way.

I like SurveyMonkey because of its straightforwardness in making and taking studies. How completes one aptitude your organization is doing on the off chance that you never get suppositions. Regardless of whether it's locale related or business-related. SurveyMonkey helps keep the heartbeat on your crowd.

At first, the gathering reactions parcel was a touch befuddling on how it had been discovered and what's permitted, yet like with all things, some utilization and perusing of bearings helped cure that.

Survey Monkey is a great way to collect feedback from a customer, client or potential client. Highly reccomended!

I can't think of anything that I did not like about the product! Their templates are great and services are well worthwhile.

We were working on some business logic enhancements for our client who is an online shop. As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.

Sometimes there's lack of options to provide enough options to create flexible enough survey. In particular we were unable to fin an easy option to switch users to another flow of survey based on segment they qualify based on first 3 questions. Survey results are not ordered by time that participants took it.

It’s incredibly easy to generate a survey, email it out, and aggregate the results while using Survey Monkey.

I haven’t really found any issues with it that I would call a con.

Let's us routinely solicit feedback from growing client base

Perhaps more robust than a small company needs, but we consider a well regarded survey offering customers are familiar with.

Great way to get the pulse of your client

The recent limit to add/remove devices will likely drive us to use another product

The software used to be the premiere tool for providing quick client reviews and assessments of our client site performance. Easy to load and reload questions and easy to understand.

In the past six months, SurveyMonkey removed a host of features from their "free side", creating a situation where the month-to-month costs make zero sense for a small business. If you're using them on a daily basis, it might be worth the investment. Using them once or twice a month, the cost-benefit simply isn't there.

client facing surveys to get feedback and analytics made easy

wish they had more analytics once the survey is completed

Getting started is free. Easy to use interface to create all types of questions. Tons of features. Advance survey logic is fantastic and you can implement complicated logic fairly easily. Integration with all major CMS platforms .

Pricing is on higher side. Very limited functionality in STANDARD plan. No monthly billing option in ADVANTAGE and PREMIUM plan. Premium plan offers only 1 or 2 extra features than Advantage plan with huge difference in pricing.

Easy to use, great for peer reviews, good for client feedback.

Setting up people in groups could be a little simpler.

I love that I can get client feedback quickly and automatically by just sending my Survey Monkey link.

As with any survey, the challenge is getting people to actually fill it out. It'd be great if I could integrate it with some of the other software I use (i.e. Calendly) to automatically send them to my survey page.

If needed to get data capture on a easy level survey, this tool is fantastic.

Overall it works great. Somewhat limited data functions.

As someone who has taken lots of surveys, the surveys on SurveyMonkey are more fun and easy to take. The user interface is excellent, it's sleek yet modern.

Not all surveys are great and insistent surveys from less reputable SurveyMonkey client companies can be annoying.

The ease of use; the name value is very high; when customers see the brand name of survey monkey, they complete the survey

I do not have any cons that I can mention that I like least about this software

It's easy to use, helpful for getting anonymous feedback from teams on company policies, culture and many other things.

Nothing that I can not so far, it's simple to use and very easy to setup up new surveys for clients or internal employees.

This software makes it easy to send surveys for honest client feedback. It also tracks completion, etc. So very handy!

It took me a bit to learn how to set everything up, but once I had it down it was smooth sailing and easy to maneuver.

I was very easy to customize to meet the needs of each project, They offer some great templates as well.

This is a great product no complaints or concerns. It was always easy to use and the reports generated where extremely helpful to analyze the data.

Very easy to use software to create surveys, great way to survey client satisfaction.

Some of the functionalities with specific choices could be improved

We have this software set up in our salon to allow our clientele to review their services. It’s a great way for them to provide feedback anonymously.

Honestly NOTHING! It’s super easy for both the Stylist and Client to create and participate in the survey.

Easy to use and adaptable for using with my business and surveying members. Custom platform allows you to create specific questions o you can discover meaningful information.

Not anything to complain about at all as it is a good platform to garner information from client lists

The user interface and the funcitonalities are easy and instinctive to use and you can start your first survey in no time.

I don't have lot of experience with other similar platforms, therefore I cannot judge if there are better options

What I love most about this software is it is fairly easy to use + navigate from a setup standpoint - particularly for new users.

I wish I could have more than 10 questions for the free plan. I’d like to dig deeper into my clients needs - and end up reserving some of the survey questions for our phone call due to limited question options.

It gives you a very aesthetically pleasing end product and it has very good customer support

At some points, some features are difficult to use