App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

SurveyMonkey vs Client Heartbeat Comparison

Add to Compare

Compare similar apps

Qualtrics CoreXM logo

Qualtrics CoreXM

4.8

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

4.5

Mailchimp logo

Mailchimp

4.5

Connecteam logo

Connecteam

4.8

Google Forms logo

Google Forms

4.7

FastField logo

FastField

4.8

Good recommendations?

Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

We provide companies with a tool to track customer satisfaction and see what customers really think about their service....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9.5K

5

4

3

2

1

6.2K

2.7K

455

77

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

3.7

6

5

4

3

2

1

3

1

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

Not enoughreviews yet

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Total features7
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations203
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

DS
AvatarImg

David S.

Education Management, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey

Reviewed 4 years ago
Pros

Very easy to use!! Functions as expected.

Cons

Nothing really. Great product. I would use it in a heartbeat again!

MT
AvatarImg

Mac T.

Real Estate, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey with ease...

Reviewed 4 years ago
Pros

This helps me in real estate get the heartbeat for where the market trends are headed and what neighborhoods people want to migrate towards...

Cons

Sometimes the language is confusing and makes it hard to know if I am asking things the right way.

AvatarImg
AvatarImg

Lillian G.

Verified reviewer

Food & Beverages, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

It solves the needs quite well in a study

Reviewed 2 years ago

SurveyMonkey paid form truly gives extraordinary report capacities and elective approaches to organize them fitting for a few unique crowds. In general, I'm glad about my involvement in SurveyMonkey. I strongly prescribe this product to individuals.

Pros

I like SurveyMonkey because of its straightforwardness in making and taking studies. How completes one aptitude your organization is doing on the off chance that you never get suppositions. Regardless of whether it's locale related or business-related. SurveyMonkey helps keep the heartbeat on your crowd.

Cons

At first, the gathering reactions parcel was a touch befuddling on how it had been discovered and what's permitted, yet like with all things, some utilization and perusing of bearings helped cure that.

TM
AvatarImg

Tarah M.

Architecture & Planning, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey is Great

Reviewed 2 years ago

Honestly great. User friendly, simple, very useful data that is collected.

Pros

Survey Monkey is a great way to collect feedback from a customer, client or potential client. Highly reccomended!

Cons

I can't think of anything that I did not like about the product! Their templates are great and services are well worthwhile.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

I didn't expect it's so easy to know who your clients are

Reviewed 4 years ago

Client increased sales 3x times!

Pros

We were working on some business logic enhancements for our client who is an online shop. As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.

Cons

Sometimes there's lack of options to provide enough options to create flexible enough survey. In particular we were unable to fin an easy option to switch users to another flow of survey based on segment they qualify based on first 3 questions. Survey results are not ordered by time that participants took it.

ER
AvatarImg

Eric Roman B.

Photography, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great survey application

Reviewed 4 years ago

It’s even great for just requesting client feedback.

Pros

It’s incredibly easy to generate a survey, email it out, and aggregate the results while using Survey Monkey.

Cons

I haven’t really found any issues with it that I would call a con.

MM
AvatarImg

Mike M.

Computer Software, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Keeps Us In Touch

Reviewed 6 months ago

Very good. We've learned quite a few angles on our business that might not have been articulated.

Pros

Let's us routinely solicit feedback from growing client base

Cons

Perhaps more robust than a small company needs, but we consider a well regarded survey offering customers are familiar with.

SR
AvatarImg

Sam R.

Management Consulting, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great to use

Reviewed 6 months ago
Pros

Great way to get the pulse of your client

Cons

The recent limit to add/remove devices will likely drive us to use another product

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Management Consulting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Changing the rules, changing the paradigm

Reviewed 2 years ago

In the past six months, SurveyMonkey removed a host of features from their "free side", creating a situation where the month-to-month costs make zero sense for a small business. If you're using them on a daily basis, it might be worth the investment. Using them once or twice a month, the cost-benefit simply isn't there. Prior to that time, they provided every feature that a very-occasional user could need. Now, it's impossible to get any real business value.

Pros

The software used to be the premiere tool for providing quick client reviews and assessments of our client site performance. Easy to load and reload questions and easy to understand.

Cons

In the past six months, SurveyMonkey removed a host of features from their "free side", creating a situation where the month-to-month costs make zero sense for a small business. If you're using them on a daily basis, it might be worth the investment. Using them once or twice a month, the cost-benefit simply isn't there.

MF
AvatarImg

Michael F.

Research, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

surveys are a breeze

Reviewed 4 years ago
Pros

client facing surveys to get feedback and analytics made easy

Cons

wish they had more analytics once the survey is completed

AvatarImg
AvatarImg

Sourabh B.

Verified reviewer

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

It's a good survey platform with rich set of features.

Reviewed 5 years ago

My client got their survey setup in 2-3 days.

Pros

Getting started is free. Easy to use interface to create all types of questions. Tons of features. Advance survey logic is fantastic and you can implement complicated logic fairly easily. Integration with all major CMS platforms .

Cons

Pricing is on higher side. Very limited functionality in STANDARD plan. No monthly billing option in ADVANTAGE and PREMIUM plan. Premium plan offers only 1 or 2 extra features than Advantage plan with huge difference in pricing.

TK
AvatarImg

Tracy K.

Veterinary, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great product

Reviewed 3 years ago

I have used this software for about six years to conduct annual, semi-annual, and 90 day performance reviews. I use it to get coworker feedback before the actual review.

Pros

Easy to use, great for peer reviews, good for client feedback.

Cons

Setting up people in groups could be a little simpler.

DB
AvatarImg

DAVID B.

Financial Services, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey makes getting feedback easy

Reviewed 2 years ago

I use Survey Monkey to get client feedback in my coaching business.

Pros

I love that I can get client feedback quickly and automatically by just sending my Survey Monkey link.

Cons

As with any survey, the challenge is getting people to actually fill it out. It'd be great if I could integrate it with some of the other software I use (i.e. Calendly) to automatically send them to my survey page.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Functional Tool

Reviewed 4 years ago

It served as a great tool to assist client in market research.

Pros

If needed to get data capture on a easy level survey, this tool is fantastic.

Cons

Overall it works great. Somewhat limited data functions.

AvatarImg
AvatarImg

Tanzir R.

Verified reviewer

11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Their surveys are fun.

Reviewed 5 years ago

SurveyMonkey surveys are great for killing time.

Pros

As someone who has taken lots of surveys, the surveys on SurveyMonkey are more fun and easy to take. The user interface is excellent, it's sleek yet modern.

Cons

Not all surveys are great and insistent surveys from less reputable SurveyMonkey client companies can be annoying.

MF
AvatarImg

Miguel F.

Insurance, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey Review

Reviewed 4 years ago

The benefits are that we receive client feedback by using the surveymonkey software

Pros

The ease of use; the name value is very high; when customers see the brand name of survey monkey, they complete the survey

Cons

I do not have any cons that I can mention that I like least about this software

AvatarImg
AvatarImg

Jacob M.

Verified reviewer

Marketing and Advertising, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey as used by an employee

Reviewed 3 years ago

Used to track client and employee feedback about products, services, policies, and more.

Pros

It's easy to use, helpful for getting anonymous feedback from teams on company policies, culture and many other things.

Cons

Nothing that I can not so far, it's simple to use and very easy to setup up new surveys for clients or internal employees.

DM
AvatarImg

Dawn M.

Law Practice, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Honest Review

Reviewed 2 years ago

This is great if you want an easy tool to getting client feedback.

Pros

This software makes it easy to send surveys for honest client feedback. It also tracks completion, etc. So very handy!

Cons

It took me a bit to learn how to set everything up, but once I had it down it was smooth sailing and easy to maneuver.

JD
AvatarImg

Jamie D.

Marketing and Advertising, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great Marketing Research Tool

Reviewed 3 years ago

This has been a great tool for Client input when working on proposals.

Pros

I was very easy to customize to meet the needs of each project, They offer some great templates as well.

Cons

This is a great product no complaints or concerns. It was always easy to use and the reports generated where extremely helpful to analyze the data.

AvatarImg
AvatarImg

Haidar J.

Verified reviewer

Medical Practice, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey

Reviewed a year ago
Pros

Very easy to use software to create surveys, great way to survey client satisfaction.

Cons

Some of the functionalities with specific choices could be improved

AvatarImg
AvatarImg

Brandi J.

Verified reviewer

Health, Wellness and Fitness, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Quick and sufficient

Reviewed 3 years ago

Great! It’s super simple and a great way to gain feedback!

Pros

We have this software set up in our salon to allow our clientele to review their services. It’s a great way for them to provide feedback anonymously.

Cons

Honestly NOTHING! It’s super easy for both the Stylist and Client to create and participate in the survey.

TO
AvatarImg

Timothy O.

Events Services, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Surveys made Simple

Reviewed 3 years ago

Surveymonkey makes it easy to collect data points from your customers and clients so it is a valuable tool for improving customer experiences and service offerings

Pros

Easy to use and adaptable for using with my business and surveying members. Custom platform allows you to create specific questions o you can discover meaningful information.

Cons

Not anything to complain about at all as it is a good platform to garner information from client lists

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good solution for easy survey

Reviewed 3 years ago

I used SurveyMonkey to set up a customer satisfaction survey on behalf of a client

Pros

The user interface and the funcitonalities are easy and instinctive to use and you can start your first survey in no time.

Cons

I don't have lot of experience with other similar platforms, therefore I cannot judge if there are better options

NJ
AvatarImg

Nikki J.

Professional Training & Coaching, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Making surveys easy

Reviewed 3 years ago

Overall, I am very pleased with SurveyMonkey and use it for my inquiries, onboarding, client feedback.

Pros

What I love most about this software is it is fairly easy to use + navigate from a setup standpoint - particularly for new users.

Cons

I wish I could have more than 10 questions for the free plan. I’d like to dig deeper into my clients needs - and end up reserving some of the survey questions for our phone call due to limited question options.

OH
AvatarImg

Oliver H.

Defense & Space, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey

Reviewed 4 years ago

Very positive. It has helped me gain client feedback and present it in a professional manner

Pros

It gives you a very aesthetically pleasing end product and it has very good customer support

Cons

At some points, some features are difficult to use