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SurveyMonkey vs Webex Experience Management Comparison

Overview

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Webex Experience Management (formerly CloudCherry) is a real-time customer experience analytics product to track & measure customer delight

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,322

2,356

390

57

31

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.0

(13)

5

4

3

2

1

6

3

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I have been very happy with this software and will be continuing to use it when I can. It is useful, great for data collection, and looks visually appealing.
I am a product tester/secret shopper and I love that companies care about your opinion of their products. I help them by giving pointers and voicing my thoughts about an item.
Easy to customize for your brand (with paid subscription), the question formats are all excellent and help you form questions in a more interesting manner than just check a box.

Pros

As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.
Fantastic experience from a committed team. The exemplify what customer care should be.
Overall experience has been great. The customer service is suburb and it is user friendly.

Cons

I don't exactly have anything negative to say, as I have not had a bad experience with this program to date.
I really didn't have any complaints. I had to activate the account through an email and it went to my spam folder in email, but that was an email problem not Survey Monkey.
The problem most persons have is formulating the survey questions properly. If the survey questions and options are not structured properly you can not blame the software.

Cons

The navigation is really confusing and I still haven't figured out where to find things several months after I started using it.
It was a little difficult at first to understand how to use the software. However, once you learn it it is simple.
I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features39
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Control
  • Alerts / Escalation
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting
  • Conditional Logic
  • Content Library
  • Content Repository
  • Customer Experience Management
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Design Management
  • Document Storage
  • Email Integration
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • IVR / Voice Recognition
  • Multi-Language
  • Password Management
  • Permission Management
  • Production Tracking
  • Question Branching
  • Question Library
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Retention Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • Video Support
  • Total features16
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Control
  • Alerts / Escalation
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting
  • Conditional Logic
  • Content Library
  • Content Repository
  • Customer Experience Management
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Design Management
  • Document Storage
  • Email Integration
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • IVR / Voice Recognition
  • Multi-Language
  • Password Management
  • Permission Management
  • Production Tracking
  • Question Branching
  • Question Library
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Retention Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • Video Support

Integrations

  • Total integrations149
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SurveyMonkey vs. Webex Experience Management

See how SurveyMonkey and Webex Experience Management stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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