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SurveyMonkey vs DocuSign Comparison

Overview

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Simplify life. Accelerate your business. DocuSign pioneered eSignature and created the world’s first agreement cloud.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,278

2,338

386

57

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

3,452

861

96

10

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I have been very happy with this software and will be continuing to use it when I can. It is useful, great for data collection, and looks visually appealing.
I am a product tester/secret shopper and I love that companies care about your opinion of their products. I help them by giving pointers and voicing my thoughts about an item.
Easy to customize for your brand (with paid subscription), the question formats are all excellent and help you form questions in a more interesting manner than just check a box.

Pros

DocuSign is extremely easy to use and maneuver through. I really enjoy using DocuSign because you can share the document with as many people as you want to and it is extremely effective and efficient.
I recommend this product to people who are debating whether the cost is worth it. Even if you only need a few signatures a month, the boost in perceived professionalism is worth it.
Love how we can simply upload our invoices for approval and have the ability to mark up the document with things like signature panel, date, text boxes, approver title, and so forth.

Cons

I don't exactly have anything negative to say, as I have not had a bad experience with this program to date.
I really didn't have any complaints. I had to activate the account through an email and it went to my spam folder in email, but that was an email problem not Survey Monkey.
The problem most persons have is formulating the survey questions properly. If the survey questions and options are not structured properly you can not blame the software.

Cons

This is a company that doesn't send emails/invoices/notifications when you are being charged. I discussed with a customer service agent that I didn't the charged option.
There are some hiccups in the software such as lagging or missing the signing line, but nothing too major.
There are still cases where someone will have issues viewing/signing documents and that can be frustrating when I want so badly to depend on the software.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa day ago

Key features

  • Total features39
  • A/B Testing
  • API
  • Access Control
  • Approval Process Control
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting
  • Conditional Logic
  • Configurable Workflow
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Design Management
  • Digital Signature
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Signature Capture
  • Email Integration
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Language
  • Password Management
  • Permission Management
  • Projections
  • Question Branching
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Remote File Access
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Social Media Integration
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • Video Support
  • Workflow Management
  • Total features19
  • A/B Testing
  • API
  • Access Control
  • Approval Process Control
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting
  • Conditional Logic
  • Configurable Workflow
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Design Management
  • Digital Signature
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Signature Capture
  • Email Integration
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Language
  • Password Management
  • Permission Management
  • Projections
  • Question Branching
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Remote File Access
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Social Media Integration
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • Video Support
  • Workflow Management

Integrations

  • Total integrations149
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations211
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SurveyMonkey vs. DocuSign

See how SurveyMonkey and DocuSign stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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