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SurveyMonkey vs DocuSign Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

10

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9K

5

4

3

2

1

5,908

2,619

433

71

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

6.6K

5

4

3

2

1

5,270

1,219

153

16

27

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

I have always had a great experience with this software easy and accessible gets what you need to do done quickly and both parties are happy.
And the ease of use with the convenience it provides for all your signing legal documents makes this a great product. Had given me overall a great experience each time that I had used it.
I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.
My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • Authentication
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Configurable Workflow
  • Contract Drafting
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Digital Signature
  • Document Analytics
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Signature Capture
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Party Signing
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Progress Tracking
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Status Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Workflow Management
  • Total features30
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • Authentication
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Configurable Workflow
  • Contract Drafting
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Digital Signature
  • Document Analytics
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Signature Capture
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Party Signing
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Progress Tracking
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Status Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations199
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations357
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk