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SurveyMonkey vs Epos Now Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

Epos Now is a cloud-based point of sale system which enables restaurant & retail businesses to control inventory as well...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,569

2,462

409

65

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

158

28

24

11

49

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Matthew K.

My experience with SurveyMonkey has been very impressive over the past several months. I have gleaned wonderful feedback for ways that I can continue to grow my company.

KK

Keia K.

Great tool to gain some quick feedback on anything that may be on your mind. Nice to know what customers are looking for so that I can gear my business to meet their needs.

KL

Kyle L.

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.

AM

Anna M.

After being held to one time only only for this call price and grand promises of excellent customer service.

AJ

Aaron J.

Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving.

Denise Z.

Cons

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.

PS

PRAVEEN S.

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.

Susan M.

There should be more protection factors when approving registrations and preventing fraud.

AR

Anonymous Reviewer

Cons

Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.

AR

Anonymous Reviewer

I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

RG

Richard G.

I was warned by others and because of the price-point of their system I did not listen. Please don't make the same mistakes I've made.

RG

Richard G.

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features50
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Tracking
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Employee Management
  • Engagement Tracking
  • Feedback Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Live Results Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Order Management
  • Order Processing
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Separate Checks
  • Skip Logic
  • Social Media Integration
  • Split Checks
  • Stock Management
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Table Management
  • Template Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Trend Analysis
  • URL Customization
  • User Management
  • Visual Analytics
  • eCommerce Management
  • Total features56
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Tracking
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Employee Management
  • Engagement Tracking
  • Feedback Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Live Results Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Order Management
  • Order Processing
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Separate Checks
  • Skip Logic
  • Social Media Integration
  • Split Checks
  • Stock Management
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Table Management
  • Template Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Trend Analysis
  • URL Customization
  • User Management
  • Visual Analytics
  • eCommerce Management

Integrations

  • Total integrations182
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations32
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk