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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

GoDaddy is an Internet domain registrar & web hosting company offering domain name registration, a website builder, WordPress...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

6.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9K

5

4

3

2

1

5,924

2,630

435

71

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.2

1K

5

4

3

2

1

466

321

184

41

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

Usually the challenges are on our end, and it's great to work with such a good a customer service team. They are much better than others we've tried to work with in the past.
Website to landing page this is the quick and easy way to accomplish getting online. You can deploy quick, responsive, and stunning websites in a matter of hours.
And I'm proud to say, I won't be switching anytime soon. The help that is available is incredible, the fact they will help you customize your website and help with logos, is outstanding.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

I was confused , but switched over only to find out it was more retail driven, no blog, and no basic info page showing up in the beginning.
They changed it to an online version only which I hated so I left them.
Gives different messages from different employees. Very confusing software - extremely rude employees & keep jacking up prices.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Auto Update
  • Automatic Backup
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Design Management
  • Discount Management
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Tracking
  • Feedback Management
  • Form Builder
  • Image Library
  • Inventory Tracking
  • Landing Pages/Web Forms
  • Live Results Sharing
  • Media Library
  • Mobile Commerce
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Offline Response Collection
  • Online Booking Tools
  • Online Polling
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Pre-built Templates
  • Preview Functionality
  • Publishing Options
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive
  • Reviews Management
  • SEO Management
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features43
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Auto Update
  • Automatic Backup
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Design Management
  • Discount Management
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Tracking
  • Feedback Management
  • Form Builder
  • Image Library
  • Inventory Tracking
  • Landing Pages/Web Forms
  • Live Results Sharing
  • Media Library
  • Mobile Commerce
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Offline Response Collection
  • Online Booking Tools
  • Online Polling
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Pre-built Templates
  • Preview Functionality
  • Publishing Options
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive
  • Reviews Management
  • SEO Management
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations199
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations32
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good Tool

Reviewed 2 years ago

Overall, SurveyMonkey is a great resource for companies seeking feedback from others, although other platforms may be more user-friendly.

Pros

SurveyMonkey links can easily be shared on a wide platform without requiring the survey-taker to log in or provide personal information. To create surveys, there are several options including building it oneself or using provided templates.

Cons

As a builder, the website is not intuitive. There are supports built in, but it takes time to master the building of surveys with this tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Trail User

Reviewed 9 days ago
Pros

Customizable forms and fields, survey builder

Cons

Real time data and customizable questions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Review for SurveyMonkey

Reviewed 10 months ago

In my opinion it is the most sophisticated survey builder site in the market with a range of extravagant features. Highly satisfactory. Its design, support, cost and features are prone for cooperate or enterprise long term users. Free basic plan is however adequate for basic users. However there are other emerging survey sites one might be of interested when it comes to design ease and other personal requirements.

Pros

Different survey templates and survey builder assistance. Different questions types such as multiple choice, check boxes, text, dropdowns. Multilingual support. Different payment subscriptions based on the requirement. Number of response collectors such as weblinks emails website embedding and more.

Cons

Free basic plan can have only 10 questions per survey and only 40 responses. There are so many cool features however very minimal is shared with free users. For onetime users the basic features are very satisfactory. Collaborate with more users or a team to build and analyze surveys and adequate technical support but for premier users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Super easy to use

Reviewed 4 years ago
Pros

I really like Survey Monkey's form builder.

Cons

I didnt like that the good features are all ine the paid version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Great go-to for quickly building surveys for the team

Reviewed a month ago
Pros

There are some good question builder options. The interface is good.

Cons

the usable features cost money, devices are limited

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

A great, easy to use tool

Reviewed a year ago

Generally positive. A good tool for the price.

Pros

Survey tracking has been great. Real-time insights into your audience is very helpful.

Cons

The survey builder did not always give me the creative freedom that I wanted.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Legitimate data gathering

Reviewed 3 years ago

I have used SurveyMonkey in the past to gather data from grad school questionnaires.

Pros

SurveyMonkey is easy and free. They have a very intuitive survey builder through their website that allows for different types of surveys, and can ask various questions based on answers with if/or type functions. It is used widely by many companies, and also by college campuses and researchers.

Cons

SurveyMonkey seems not-so-professional based on its early beginnings and its name and branding. However, it is a perfectly reasonable tool for anyone to use, especially in professional settings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

A handy tool for gathering client feedback

Reviewed 4 years ago

Customer surveys and post event feedback forms

Pros

A simple form builder that allows decent questions and logic to be implemented.

Cons

The predatory pricing around adding your company's logo is cheeky.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

The best survey tool in my opinion

Reviewed a year ago

SurveyMonkey is my favorite survey tool. I recommend it to anyone looking for an easy-to-use survey builder.

Pros

I have been using SurveyMonkey for a very long time now. The app is so easy to use and has ready-made survey templates that save my time most of the time. It is so simple to use and share the surveys using SurveyMonkey.

Cons

The only con is that the free version of SurveyMonkey has limited questions per survey

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

SurveyMonkey Review

Reviewed 3 years ago

We'd highly recommend SurveyMonkey as a tool that's easy to use/learn, great question builder, and gets data back to you extremely quickly.

Pros

SurveyMonkey is a truly great software to get great data from parents and even staff. We don't use it often, but when we need a survey out, we use it very effectively and to great results, in terms of getting data quickly that we can use. We highly recommend it, especially for smaller schools when the software is free!

Cons

N/A - SurveyMonkey has been a great tool for us and has helped us get great data about our parents' and staff members needs in certain topics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Survey Monkey helped me structure and craft meaningful surveys

Reviewed a year ago
Pros

The survey builder was a lifesaver as I had writers block on few occasions. It helped me structure and craft meaningful surveys.

Cons

This was not really much of an issue because I figured it out but when exporting the results, I had thought the export functionality will immediately download the report but I had to click again to download.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Gold standard in reviewing and collecting data

Reviewed 4 years ago

This was the gold standard in market feedback and customer satisfaction for me and my business. I've also used it sparingly for surveys and studies for university. Great software and even a solid app.

Pros

This easy to use form builder and the analysis tools are really great to use and understand my customers experiences and needs

Cons

Some of the forms are geared towards less niche businesses. But it just means you need to get creative and plan your form manually

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Survey monkey provides value

Reviewed 2 years ago

Getting feedback from users, allows the business to act on what’s not working

Pros

It’s Easy to complete a quick survey and get it out to users. All online too The question builder is great too

Cons

To unlock the full capability you need to get a subscription. This limits some of the reporting, but it’s still good for free

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Easy way to make professional surveys

Reviewed 4 years ago

Customer satisfaction survey very professional.

Pros

They have very good built-in templates and guides that will help you from scratch to get your survey ready.There are a lot of features available in the free version.

Cons

When you are beginning to use the survey builder you might get lost among all the different options that you have to choose from.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

I enjoyed using survey monkey

Reviewed 3 years ago

A very easy to use software that can be customised with a small time investment

Pros

A powerful and simple survey builder. I liked how easy it was to start using and how customizable it was down the line

Cons

I was unimpressed every time I came up against a premium feature but this is understandable in a commercial product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SurveyMonkey logo

SurveyMonkey

Beginners, be careful

Reviewed a year ago

Bad experience. The cheap plan is too limited and they offer zero support and zero refunds. If you don't like it at all you'll be dropping your money for something that could be a proper trial. I had to put a claim on Paypal to have my money back because they just say that they don't give refunds.

Pros

It has an intuitive form builder where you can make sections or pages and has a wide variety of field types to use.

Cons

You have the cheapest plan that's limited. It's understandable that it's limited but then the next step is too expensive and commits you to a monthly payment by force. If you use the trial version and then think that the cheapest plan offers more, wrong. The basic plan is as limited as the trial so don't fall for it. When you want a refund, they come with a policy of "no refunds" so if you ever want to use Survey Monkey, make sure you use Paypal or something similar where you can put a claim and fight it there instead of Survey Monkey directly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

The Best Tool for Surveys

Reviewed 9 months ago
Pros

SurveyMonkey is truly the best, easiest to deploy software for building and sending out surveys. The survey builder and reporting/analytics features are quite robust.

Cons

The integrations, particularly for reporting purposes, leaving something to be desired if you're looking for deeper insights.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Love the survey builder feature.

Reviewed a year ago

It was overall pleasant and easy to use with amazing visuals for a survey builder software. I just shifted to google forms because survey monkey was rather expensive to subscribe to.

Pros

I think Survey Monkey software overall. The user interface is nice and smooth. The survey builder offers a plethora of amazing recommendations for building your survey. The responses are distrusted and collected very easily. Also once you have all the responses the reporting tools can help you break down all the responses in a fairly easy manner. It offers way more features than that but these are the elements that were particularly relevant to me. For example it can offer to build a Survey for you based on your needs, that of course is extremely convenient to have but I have never used that feature.

Cons

It is expensive. In fact the only reason I shifted to google forms, is because you can get a great deal of what Survey monkey offers for free. However if you have the money for it I would recommend that you try Survey monkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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