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SurveyMonkey vs Google Docs Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

Google Docs is an online word processor that lets you create and format text documents and collaborate with other people in real time.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

6

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9.5K

5

4

3

2

1

6.2K

2.7K

455

77

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

20.5K

6.1K

771

56

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

I used this majority of my way in high school, college and now the post graduate work like. It’s so easy to navigate and I LOVE IT I share documents with my colleges ans co workers it’s amazing.
Super easy to use since it's just like Microsoft Office. Great if your device doesn't have Office and you need to use the same platforms.
I love how easy it is to use and how file sharing is super integrated. The quality for the cost of the product is super.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

Some options are missing from it, but that is to be expected from a web-based app. The only thing I dislike is how hard it is to open the documents generated in Google Docs through other software.
The downside of this is that someone can edit the document as you are presenting and mess with your presentation or confuse your line of thoughts.
The icons are small and it's easy to accidentally press the wrong button or hit the wrong combination of keystrokes and change the menu into tiny icons with no explanations.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Full Text Search
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Notes Management
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Productivity Tools
  • Project Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Total features17
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Full Text Search
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Notes Management
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Productivity Tools
  • Project Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations203
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations350
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Real Estate, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to use.

Reviewed 4 years ago
Pros

Great way to create quick surveys for your team.

Cons

Can be completed in Google Docs. not well marketing.

GN
AvatarImg

Gigi N.

Arts and Crafts, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

An excellent survey option

Reviewed a year ago

I think it’s more user friendly than google docs.

Pros

This software was easy to use and simple for beginners.

Cons

They have grown over the time I have used them and I have no current complaints.

MA
AvatarImg

Mande A.

Civic & Social Organization, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Love Survey Monkey

Reviewed 3 years ago

Overall our experience with Survey monkey has been great as an addition tool to get surveys out.

Pros

I love how easy it is to set up multiple surveys, as well as the multiple ways of sending it to different people.

Cons

I feel like it's very similar to Google Docs in that it allows the survey results all in one place. We do a lot with Google and sometimes it's just easier to stick with them.

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Stefanie Y.

Law Practice, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

SurveyMonkey logo

SurveyMonkey

There is really no free trial...

Reviewed 3 years ago

Not great. We switched over to Google Docs. IT could have been a great program, especially with the ease of use of the website. But I don't like being blindsided with fees.

Pros

The website is great - it is polished and easy to use. Navigation is simple and the website just looks great in general - no complaints in the LOOK of the product.

Cons

Nothing about this is actually free. Attempted to use the free version that was advertised, spent some time setting everything up and then was told I was using premium features and had to pay a subscription fee to actually use them.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Human Resources, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Makes Surveying Emloyees a Breeze

Reviewed 4 years ago
Pros

I like how easy it is to put together a quick survey to send out to people. It is very straight forward and a great way to capture results quickly. I also like the live texting feature you can use to get live survey results while presenting in a meeting.

Cons

I do not have anything that I dislike about this software. Something useful could be allowing the results to integrate into an excel sheet or Google docs sheet for easy access.

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Gabrielle B.

Verified reviewer

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey is a good software to learn opinions of others.

Reviewed 4 years ago
Pros

SurveyMonkey is very easy to use to create surveys to gain answers and opinions from others in order to make decisions that people are happy with.

Cons

I do prefer Google Forms simply because it integrates better with Google Drive and the other Google programs I use.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Consumer Goods, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Really easy to use

Reviewed 4 years ago
Pros

I loved how it looked and how easily I could set it up. Also, my team enjoyed it as well.

Cons

Sometimes we use google forms because a lot of our other stuff is on google.

SM
AvatarImg

Shannon M.

Verified reviewer

Internet, 501-1,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good basic survey options, but not the best out there

Reviewed 5 years ago
Pros

SurveyMonkey is easy to use, and operate. Both putting together the survey as well as the people who are sending it out and taking it will have no trouble getting started and learning the ropes of how to use/operate this.

Cons

Personally, I think Google surveys is better because of the email functionality, and working system into google sheets. If you use no google products, SurveyMonkey is great, but most people I believe are more familiar with taking surveys using Google Survey.

CT
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Cristopher T.

Nonprofit Organization Management, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey Review

Reviewed 2 years ago

In an effort to digitize majority of your employee feedback docs we use survey monkey to get the much needed feedback.

Pros

The ease of deploying quick answers to everyone in my agency.

Cons

How limited some of the issues are if you are using the free version.

SD
AvatarImg

Shirin D.

Hospital & Health Care, 5,001-10,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Very easy to use

Reviewed 2 years ago

Overall great survey tool, especially in terms of ease of use

Pros

Survey monkey is very easy to use, both to implement a survey and to take a survey. Would highly recommend.

Cons

Very similar features to google forms, which I think is used more frequently given it seamlessly incorporated into google drive.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Entertainment, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Go to Survey Software

Reviewed 4 years ago

SurveyMonkey has been around for a long time because it's reliable and great software.

Pros

I like SurveyMonkey because I can create many types of poles for my coworkers to use when deciding on work related events and the visualization is extremely helpful and intuitive

Cons

The only downside to SurveyMonkey is that it doesn't integrate as well as google forms does with my google account.

KK
AvatarImg

Kerri K.

E-Learning, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Mediocre

Reviewed 3 years ago

This was good until google forms was invented then it became second best. Highly recommend google forms over this.

Pros

There was a free version, people with the link could take the survey on their own devices

Cons

It costed money for the free version, it’s not as good as google forms

RP
AvatarImg

Riken P.

Education Management, 10,001+ employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Very good for text analysis and templates

Reviewed 3 years ago

Best application for surveys and really good integration.

Pros

The integration the application has wtih Google sheets, office Reports, Trello, hubspot and google forms.

Cons

Not sure but some of their higher paid packages are really high in prices and not affordable, thousands of dollars...

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Lucy M.

Verified reviewer

Apparel & Fashion, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Surveys made easy

Reviewed 4 years ago

Very good have given and taken surveys using survey monkey very easy to use

Pros

made data collecting very easy with polls and multiple choice

Cons

nothing but google forms is very compariable

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Jose Esteban C.

Verified reviewer

Automotive, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

I prefer Google Forms for faster implementation

Reviewed 2 years ago

Overall I prefer to use Google Forms for simple questionnaires or to collect feedback from customers.

Pros

SurveyMonkey has all the features and is also easy to use but I just seems less intuitive than Google forms.

Cons

Setting up forms just takes more time than in Google Forms. Things that are free in Google Forms are paid features in SurveyMonkey.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Research, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey Review

Reviewed 4 years ago
Pros

SurveyMonkey provides a very convenient platform for polling opinions that is intuitive and free to use.

Cons

Recently google forms have been a very popular alternative to SurveyMonkey that integrate very nicely with Google Drive and other services. SurveyMonkey lacks this.

EW
AvatarImg

Emily W.

Education Management, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Makes input easy

Reviewed 2 years ago

I would continue to use it. It has the ability to randomize which is useful to me as a teacher.

Pros

Using this service gets feedback quickly with reliable links. It is super easy to set up and is user friendly. It provides insightful data. I like the benchmarks it gives.

Cons

I don’t see major cons, but there are some other services that are comparable like Google forms. I believe Google forms has more rules though.

EC
AvatarImg

Eric C.

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great but not the best

Reviewed 4 years ago
Pros

Easy to figure out. Free. Lots of options.

Cons

Wasn’t as smooth to use as google forms.

po
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phoenix o.

Financial Services, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

review

Reviewed 3 years ago
Pros

surveymonkey is great for disseminating survey forms to others to gather survey results

Cons

i like google forms' design and format better

VG
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Vanessa G.

Information Technology and Services, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

The go-to survey app for a reason!

Reviewed 3 years ago

I've used SurveyMonkey when I wanted to get opinions from our past and potentiel clients about our company.

Pros

SurveyMonkey's been around for years and there's a reason why; it's intuitive, well-designed, user-friendly, and super easy to use. I've used it many times in the past for one-time survey uses.

Cons

For many reason, I have recently switched from this software to Google Forms to collect surveys on the regular. With Google Forms, I can embed my survey directly to my website and collect answers as they come in, all merging seamlessly with my Google Sheets. For these features which I have yet to find in Survey Monkey, I prefer Google Forms

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Angela C.

Verified reviewer

Cosmetics, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to use

Reviewed 2 years ago
Pros

The interface is clear, it is not difficult to understand how to answer the surveys

Cons

I just do not like that the site does not let google translate the parts of the surveys that we answer, I could let google translate.

MS
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Mike S.

Education Management, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good tool for survey analysis

Reviewed 3 years ago

This is an easy to use system that has some advantages over using Google Forms. For one, the graphs are better than Google Form graphs.

Pros

The graph reports after the survey are very good. It allows you to get a quick view of the data without taking too much time to dive in deeper.

Cons

The free version is not really useful because it is so limited. However, it is a good feature in that you can test it out to see if you like it.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Information Services, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great for in-depth user surveys

Reviewed 4 years ago
Pros

Since SurveyMonkey has been around so long, it has become my go-to for any survey. It has a lot of different ready-to-use templates that you can customize.

Cons

Would like to see better integration with Google Sheets.

SA
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Shantanu A.

Mechanical or Industrial Engineering, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good website to make surveys

Reviewed 3 years ago

Good experience with the website. Recommended for students who want to create a quick survey.

Pros

I have used SurveyMonkey extensively during my masters when we had to conduct surveys as a part of group projects. It is very easy to create surveys and also to share them. Also for the user, it is quite easy to fill in the survey.

Cons

I would say there are better alternatives available. For example, Google has its own survey product called Google Form which has a better User Interface than SurveyMonkey.

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Marly D.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to use, good for all uses

Reviewed 4 years ago

Great for class and easy to share. Really useful. Highly recommend.

Pros

-easy to use -great analytical results -well renowned -good for business and personal

Cons

-google has comparable service -not integrated with other servers

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Management Consulting, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Google Docs logo

Google Docs

Pseudo-Easy and Inadequate

Reviewed 2 years ago

Not impressed. I would use the free scope of surveymonkey until I reach the ceiling of that before reverting to Google docs.

Pros

Google Docs come at no extra cost if you are already invested in G-suite for other reasons (e.g. e-mail service).

Cons

Forced localization (language, currency) Functionalities fall short (doesn't support certain question types) It's "too easy", meaning if you are stuck then it is too difficult to figure your way Inconsistent way to do things, so you can't trace your steps and can't count on finding how to do something you've done before

JD
AvatarImg

Jessica D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Google Docs logo

Google Docs

Google Docs makes it easy to share collaboration documents and access documentation when off network

Reviewed 5 years ago
Pros

I love using Google Forms to create surveys and forms for a variety of business functions (like a training sign up sheet). Forms is like a free, versatile version of surveymonkey. If you have someone on your team who can do some coding in JavaScript, then you can use the Google Apps Scripting to automate just about any task from your form.

Cons

I wish that google sheets had more of the complex data analytics tools available in MS Excel. The auto save feature can also be your best friend or your enemy, guaranteeing you never losing your work, but inadvertently allowing someone to make unintentional changes.