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SurveyMonkey vs Google Docs Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Google Docs is an online word processor that lets you create and format text documents and collaborate with other people in real time.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

6

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,439

2,405

402

62

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

18,461

5,605

710

52

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
My experience with SurveyMonkey has been very impressive over the past several months. I have gleaned wonderful feedback for ways that I can continue to grow my company.
Great tool to gain some quick feedback on anything that may be on your mind. Nice to know what customers are looking for so that I can gear my business to meet their needs.

Pros

As good or better than any other wordprocessing software. The bonus is that it seamlessly integrates with other google software.
Some of the most prominent features of this app are. It's powerful and has a very elegant and simple user interface.
I love how easy it is to use and how file sharing is super integrated. The quality for the cost of the product is super.

Cons

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
There should be more protection factors when approving registrations and preventing fraud.

Cons

Some options are missing from it, but that is to be expected from a web-based app. The only thing I dislike is how hard it is to open the documents generated in Google Docs through other software.
The icons are small and it's easy to accidentally press the wrong button or hit the wrong combination of keystrokes and change the menu into tiny icons with no explanations.
Many companies block people from using Google Sheets. I am not sure if it is a security issue or why, but it is very frustrating when your documents are there and the site is blocked.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features51
  • AB Testing
  • Access Controls/Permissions
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Content Library
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Generation
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Feedback Management
  • File Sharing
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Notes Management
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Project Management
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Team Chat
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Total features6
  • AB Testing
  • Access Controls/Permissions
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Content Library
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Generation
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Feedback Management
  • File Sharing
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Notes Management
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Project Management
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Team Chat
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support

Integrations

  • Total integrations161
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations259
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Makes Surveying Emloyees a Breeze

Reviewed 3 years ago
Pros

I like how easy it is to put together a quick survey to send out to people. It is very straight forward and a great way to capture results quickly. I also like the live texting feature you can use to get live survey results while presenting in a meeting.

Cons

I do not have anything that I dislike about this software. Something useful could be allowing the results to integrate into an excel sheet or Google docs sheet for easy access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey monkey is so intuitive and easy to use!

Reviewed a year ago

It is very easy to create surveys and send them out. You also have many options for how to download the data once your results are in.

Pros

This service is the epitome of customer focused. Everything is thought out with a way to make it easy for the user. They have a new feature where it can take a body of text, like from a google doc, and import it into a survey and the intelligence behind the feature automatically formats it into questions with answer choices. It is such a time saver!

Cons

I really have no complaints, especially for a free service. Their recent updates have made the PDF results more meaningful to us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey is fine

Reviewed a year ago

Survey Monkey definitely helps with research and reaching your audience. It is intuitive enough to do yourself without much help and does everything you'll need it to do. You have to have some patience when starting if you have a long survey, I guess that's what you'd find with any other service. Ultimately Survey Monkey does a good job doing exactly what you need it to. If needed you can integrate...

Pros

The best part of survey monkey is its impact and accessibility. It is one of the biggest survey sites on the internet and makes reaching out to people easy and affective. A lot of people have used Survey Monkey before so as far as people using it, there isn't a learning curve for them to have to overcome before providing the information you're looking for.

Cons

It is not very intuitive, the overall look of the site isn't the best and UX could be improved. It's nice they try to build a survey for you but I find it mostly useless. It may be the line of work I do or the nature of the surveys bit. The flaws are not as bad as the good you can do with Survey Monkey. Maybe I just don't like the name