SurveyMonkey vs Qualtrics Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
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Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
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Security alerts
Access control
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Reviews

Grant Stanley

Verified Reviewer

Great for Simple Surveys and Research

2018-05-10

Pros

SurveyMonkey is cost effective, and fully featured. I have used it many times to develop surveys, and conduct research. It is great for gathering customer feedback, market research, job applications, and really anytime you need feedback.

Cons

If given a choice between SurveyMonkey and Qualtrics, I would choose Qualtrics every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Aku Rysbek

Great survey tool

2018-12-29

Pros

Easy to use; very intuitive program to navigate and set up.

Cons

I wish there were more editing and design features for the survey like in qualtrics (not saying qualtrics is great but comparing.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Computer Hardware company, 51-200 employees)

SurveyMonkey

2019-02-01

Pros

Ease to make surveys and send out using a unique link

Cons

Not a lot of functionality, not as robust as something like Qualtrics

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Events Services company, 51-200 employees)

Known as a juvenile platform

2019-01-21

Pros

it presents an easy way to distrubute surveys and collect information. very basic and not over complicated

Cons

It does not feel like the brand is trusted as the elite or most professional (comparing to Qualtrics)

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Gavin Wieske

I love survey monkey!

2018-03-19

Pros

I just switched to survey monkey from qualtrics and I love it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Samridh Shrestha

Great for Basic Survey Needs and Easy Setup

2019-04-17

I have used Qualtrics and Survey Monkey both and I think depending on the needs, SurveyMonkey may be a better fit in many survey projects.

Pros

SurveyMonkey platform has been out there for a while and it is one of the most widely used online survey platform for majority of users. I have used it many times during project evaluation, class evaluations and also certain fun events at the company gathering. It has all the basic tools one needs for the survey such as setting up variety of questions (Logical: true/false or yes/nop, ratings: 1 to 10, satisfaction or interest: not at all to highly). One can get lot of options during the setup as well for determining what kind of response is appropriate. One question response could be not interested to highly interested while other could be very easy to very difficult. Once the setup is done collection of results is done by SurveyMonkey automatically and stored for analyzing. SurveyMonkey provides a lot of tools for performing analysis on the data whether it be through graphical methods or percentage methods or other statistical methods. I enjoy these varieties as different questions needs different analysis when presenting to the larger crowd. Visual information gets people more in tuned and its easy to pass on lot of information in a short period of time.

Cons

SurveyMonkey has some limitation on the design tools that are available during the setup process. I think it could use a revamp and make the surveys more attractive. Due to limitations it may not be a perfect fit for some of the highly complex surveys. There is some learning curve to make the best use of the online tool to get what you need. Most people want to use the free edition of the tool but then you loose access to major features which is not available unless one upgrades. Otherwise I do not see much negative side of this platform considering it can be used for free in majority of the cases.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Higher Education company, 1001-5000 employees)

Not Quite as Good as Qualtrics, But Most Cost-effective Option

2019-02-13

Pros

SurveyMonkey has been very good to use. You can create and design surveys anyway you need. It's simple and helps you gather your data.

Cons

In my opinion, Qualtrics is 100x better.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Research company, 1001-5000 employees)

Working with Survey monkey for scientific writing

2019-02-06

Pros

This software is definitely functional and it works well when you want to link with text analytics services. It's collaboration with Discover text is particularly useful.

Cons

The producible figures are not as refined as Qualtrics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Higher Education company, 51-200 employees)

Free version is very limited

2019-04-19

Pros

The free version allows you to put together very limited surveys, with limited tracking of the results. But, if you want to put together a quick and easy survey, then it works.

Cons

I am tempted to buy a larger survey software (like Qualtrics) for the price.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Matthew Baumann

Does not compare to competitors

2019-01-09

I have used survey monkey, and other software like it, to get feedback from stakeholders to determine agenda items for an upcoming meeting, post meeting to measure effectiveness, gauging interest in an upcoming social event etc.

Pros

Survey monkey is quick and easy to use when setting up a simple survey. The design and functionality of the website is well thought out, making it simple to stand up a working survey, quickly.

Cons

I find that a competitor, like Qualtrics is much more flexible with its free product.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Julia Brooks

So easy to use and great value, great for employee communications

2018-04-05

Pros

Easiest survey software to use on the market, at least that I've used. Virtually zero learning curve, very intuitive, fast, and effective. When we survey employees, we don't have to give them instructions on how to access or take the survey. Generally, a must-have for any HR or Internal Communications function.

Cons

For more features and functionalities, I'd go with Qualtrics if you can spend the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Becca Guler

Great free option for students and academic support

2019-01-31

We have since moved to Qualtrics as we have a campus account.

Pros

It's fairly easy to set up and free to access. We did also have a paid account for a couple of years in order to access additional data functions.

Cons

There are some limitations to the free version that are not obvious until after it affects you. For example, I did not realize that with the 100 response limit for survey that comes with the free version, if you have more than 100 responses, even if you delete your oldest responses because you've already dealt with the data, the responses #101 and onward will not be accessible.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Russell Cragun

Super Simple Survey Tool

2018-07-10

Pros

We use this all the time. We use it for satisfaction and feedback. It's super simple to set up and there's really nothing to learn. It's basically perfect for what you need it to be.

Cons

Then something like Qualtrics might be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Higher Education company, 1001-5000 employees)

Easy and convenient to use

2018-10-15

Pros

Easy to use. Especially if you just have a short survey or if you're new to survey designing, surveymonkey offers a good variety of options.

Cons

Usually I would feel a survey from Qualtrics more professional and reliable than Surveymonkey

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Best preferred survey platform to create surveys forms or assessments instantly. Value for money!

2018-10-09

Really easy to create share and generate reports and visuals based on the data collected. A great platform to use!

Pros

This software platform compared to its competitors like Qualtrics and SoGoSurvey offers a better User Interface and a smooth end-to-end product flow.

Cons

The support team is really obnoxious! There are a lot of issues noticed at times and when we try connecting with the support, we don't hear instant feedbacks or resolutions. I personally believe SoGoSurvey does a wonderful job in this regard. Most of the features are missing as compared to its competitors making this a less preferred tool for k12 schools or other areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
A verified reviewer

Sooo much better than Survey Monkey

2018-05-05

Pros

We adapted it in the College of Engineering at UC Berkeley and nearly all of the faculty (myself included) preferred it to SurveyMonkey. The ease of website integration is also a major plus.

Cons

The cost is a bit high - I looked into an individual license after leaving the university. It becomes a quality decision - think of this as the Lexus of survey tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Qualtrics Reviews
Qualtrics
Experience management platform
Read more
Anonymous
(Government Administration company, 11-50 employees)

Good Reps to Help You

2018-12-04

Pros

We have done freeware like SurveyMonkey but were not getting the reach we were looking for in responses.

Cons

Qualtrics does a great job. I don't think anyone will regret working with them. Call in for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Qualtrics Reviews
Qualtrics
Experience management platform
Read more
Rebecca Schkade

Surveys Made Easy

2018-11-12

We were a campus that used SurveyMonkey and researchers would send their survey to our office to create, distribute, and generate reports from.

Pros

Qualtrics is very easy to use and puts the ownership of survey creation and data collection in the hands of the surveyor. With Research Core you get all the bells and whistles without any added stress of learning a new tool. In a matter of minutes you can create a survey and begin collecting data. Implementation was a breeze with dedicated training and guidance from Qualtrics. We recently changed our authentication method and Qualtrics Support did a great job in getting our login changed over in a matter of minutes. AMAZING!

Cons

My only complaint about Qualtrics is the creating or sharing of survey distribution lists. They are easy to create/use, but our institution does not have them readily available for use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Qualtrics Reviews
Qualtrics
Experience management platform
Read more
Joost Broekman

So versatile, easy

2017-03-08

We recently switched to Qualtrics from Fluidsurveys (acquired by SurveyMonkey) and have absolutely no regrets.

Pros

Extremely versatile, easy to use, extensive knowledge library (university).

Cons

At first glance their workflow is different from other survey software vendors out there. But reading some articles on how to achieve advanced survey objectives, it totally makes sense.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Qualtrics

Before you start building your first survey, please watch some of their "How to" videos. This will get you up and running in no time.

Source: Capterra
Helpful?   Yes   No
Qualtrics Reviews
Qualtrics
Experience management platform
Read more