SurveyMonkey vs Retently Comparison

Mailchimp

Google Forms

XM for Strategy & Research

XM for Customer Experience

Delighted

Wootric

Compare SurveyMonkey and Retently based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Autofill

Benchmarking

CES Survey Structure

Collaboration Tools

Commenting/Notes

Conditional Logic

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Forms Creation & Design

Forms Management

Interactive Content

Live Results Sharing

Mobile Access

Mobile Survey

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Response Collection

Online Polling

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Pulse Surveys

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Search/Filter

Sentiment Analysis

Single Sign On

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Web Forms

Website Integration

Workflow Management

SurveyMonkey

Android

Web-based

iPad

iPhone

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.

I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.

Business Development Manager

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.

Chemist

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Office Manager

A very useful tool for businesses to gather vital unbiased information to help their growth.

Director

As far as pricing Survey Monkey is great as its easily affordable and doesn't break the bank using it. Creating survey is super easy and time saving, but still produces top notch efficient results.

IT Analyst

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.

Owner

Great tool to gain some quick feedback on anything that may be on your mind. Nice to know what customers are looking for so that I can gear my business to meet their needs.

Educational techniticican

The survey monkey tool is absolutely helpful The integration of the existing businesses is very easy because it helps indicate which employees are happy and which ones are not.

Teacher

It has been very helpful feedback and effective for us. We have mainly used the free trial or free version, but hoping to budget in the future to unlock some of the additional features.

Childcare Director/Owner

My experience with SurveyMonkey has been very impressive over the past several months. I have gleaned wonderful feedback for ways that I can continue to grow my company.

Phlebotomist

I like that this site is easy to use and it helps to improve the workforce by taking the information from the workers.

Software Engineer

This is user friendly and ease to use that's make him best one of best surveyor for any company.

Administrative assistant

There should be more protection factors when approving registrations and preventing fraud.

Program Manager 

I think they should have more up to date choices. I also think that manually putting in emails when you are having trouble submitting the csv file can be a pain and needs to be corrected.

I found comfort in the fact that survey monkey was widely used by a lot of other survey/rewards apps. This lets me know that it is a popular an trusted app, among there community.

Marketing Automation and Website Manager

The integration with Marketo is very useful. I like that I can share a results page of a survey with stakeholders.

Marketing Consultant

I love the statistics and visualizations which I share with the community and my management.

SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey

SurveyMonkey screenshot: Survey responses can be analyzed in real-time

SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team

SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more

SurveyMonkey screenshot: Users can track all active surveys and view survey details

SurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Modern Customer Experience (CX) management software. NPS, CSAT & CES micro surveys help you improve your customer journey.

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

Activity Tracking

Anonymous Feedback

Campaign Analytics

Campaign Management

Campaign Planning

Chat/Messaging

Client Portal

Communication Management

Complaint Monitoring

Customer Activity Tracking

Customer History

Customer Profiles

Customer Surveys

Event Triggered Actions

Loyalty Program

Member Portal

Monitoring

Multi-Campaign

Multi-Channel Marketing

Negative Feedback Management

Rewards Management

Segmentation

Widgets

Retently

Executive Assistant

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Founder and Chief Connector

I felt good about how my customers thought of my business, but it was wonderful to see it in print.

Product Manager

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.

Marketing and Community Coordinator

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Customer Marketing Manager

Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.

Managing member

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.

They are immediately shown the popup but they've hardly used the site so it annoys them.

Customer Success Officer

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

SurveyMonkey vs Retently Comparison

SurveyMonkey

Retently

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives