SurveyMonkey vs Survey Analytics Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Mario Minwary

The default survey software

2018-10-09

Pros

People know this brand, they are familiar with this system more than any others.

Cons

The post-survey analytics is not as robust as I'd like it to be.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Logistics and Supply Chain company, 11-50 employees)

Survey Monkey

2019-04-19

Pros

It’s good for getting surveys and analytics

Cons

Not really any cons. This does what you would hope for

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Commercial Real Estate company, 1-10 employees)

Covers the Bases for Your Company

2019-01-28

Pros

The post survey analytics are also easy to interpret.

Cons

Limited free template options. Would also like to dig deeper for running reports.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Food & Beverages company, 10001+ employees)

SurveyMonkey - Easy to set up and share surveys with teams

2019-03-27

We use Surveymonkey to evaluate training programs and processes. After each session, we send the survey to the participants and use their feedback to improve the program and detect opportunities. Surveymonkey provides an easy way to gather and process this feedback!

Pros

Results are easy to analyze, depending on service level Reports are very easy to read, even to people with no previous experience on survey analytics

Cons

Not much comes to mind, what it does, it does it good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Hospital & Health Care company, 1001-5000 employees)

Easy To Use - Great For Quick Feedback

2018-12-14

We recently tested using SurveyMonkey for feedback from our public outreach efforts. It's been a great tool to get some quick feedback from our presentations. We're still in the phase of testing out these efforts and may upgrade to a paid version. We've been satisfied so far and would recommend the product to other companies looking for the same type of usage.

Pros

I love how easy it is to set up and distribute surveys. The analytics are also great.

Cons

Since we've only used it for a few months, we're still using the free version. The designs are limited, but I assume they could be upgraded for a fee.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Mechanical or Industrial Engineering company, 51-200 employees)

Easy UI and helpful user tips

2018-09-07

Pretty good experiences in the past, but I think I may be looking for more at a better value.

Pros

The survey analytics are also good as well and can prove to be very useful when looking at your responses.

Cons

The paid version doesn't seem to have that many features to incentivize most users. There are other survey tools that I have used in the past that have the same features for less or even free. Also, while there are UI tips provided while on the website, they don't really have any resources that help users design their survey in the most optimized way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more