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SurveyMonkey vs Survey Analytics Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Survey Analytics helps companies listen. Our interconnected and scalable suite of powerful tools allow you to collect 360...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

500

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,439

2,405

402

62

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5.0

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
My experience with SurveyMonkey has been very impressive over the past several months. I have gleaned wonderful feedback for ways that I can continue to grow my company.
Great tool to gain some quick feedback on anything that may be on your mind. Nice to know what customers are looking for so that I can gear my business to meet their needs.

Pros

Not enoughreviews yet

Cons

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
There should be more protection factors when approving registrations and preventing fraud.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review7 years ago

Key features

  • Total features51
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Content Library
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Feedback Management
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Total features1
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Content Library
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Feedback Management
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support

Integrations

  • Total integrations161
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey or Data Elicitation, SurveyMonkey Leads the race!

Reviewed 2 years ago

Overall experience is good. One suggestion, there must be a regional language option for making the surveys more user friendly.

Pros

Advanced surveys, Analytics, survey templates, timers, rich media editing, filter responses, csv/json export, captcha makes it more human oriented and discard fake inputs.

Cons

SurveyMonkey is though value for money but when paying the annual fee, makes it over priced. The should give discounts and off to regular users. There is a scope of improvement in templates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy UI and helpful user tips

Reviewed 3 years ago

Pretty good experiences in the past, but I think I may be looking for more at a better value.

Pros

The user tips on SurveyMonkey are super helpful for first-time users. The UI is pretty easy to navigate and the fact that the free version gives you most of the tools a majority of people may need when designing a survey. The survey analytics are also good as well and can prove to be very useful when looking at your responses.

Cons

The paid version doesn't seem to have that many features to incentivize most users. There are other survey tools that I have used in the past that have the same features for less or even free. Also, while there are UI tips provided while on the website, they don't really have any resources that help users design their survey in the most optimized way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey so easy to use, great results

Reviewed 2 years ago

Highly recognizable software, customers feel confident in using it, and ease of use our my biggest reason I continue to use this software.

Pros

Survey Monkey is a one stop for all your survey needs and has so many great features some of my favorites are: featureThemes Progression bar Survey Content Features Drag-and-drop editor live survey Analytics I've always had great sucess with using this software and it is definitely my number 1 go to for anytime I need a survey done. Lots of businesses use this great software and ease of use is main reason I continue to use this.

Cons

Have had a few times where it was glitchy but this happens on every website at times so I dont count this as a big con.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

An Intuitive and Cost-Friendly Tool That Drives Research!

Reviewed 2 years ago

Because SurveyMonkey is a tool many have used for years, it is a go-to choice among my staff. Because it is free of cost, it's also my top pick for conducting surveys from a budgetary perspective. Finally, because the UI is clean and the brand itself is easily recognizable throughout the industry, respondents aren't skeptical of the website and completion rates are strong. When we need more robust surveys with greater segmentation, we use Qualtrics. For everything else, SurveyMonkey will continue to be our top survey software of choice!

Pros

I work at a small non-profit organization that serves a rapidly evolving customer base. That said, we use SurveyMonkey to poll our customers as it is a free software that is very easy to configure and integrate into our communications. The survey analytics provided post-data collection are straightforward and yet provide robust insight into our market. Customers are also keen to respond as SurveyMonkey is a well known and trusted platform with high brand awareness.

Cons

Our organization utilizes the free version of this software. That said, its capabilities and visualization options are quite limited, and our surveys have the SurveyMonkey logo and branding across it all. That said, this hardly detracts from the overall value given it is a free software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Surveying Made Easy!

Reviewed a year ago

I used SurveyMonkey to conduct a Market Research Study on the Behavior of Customers Towards Buying of Earphones. The questionnaire prepared was further improved by the suggestions which helped me develop a more crisp survey and provided results in a good looking manner that was pleasing to look at. Adding logic based questions reduced manual work and helped me keep the survey concise.

Pros

1. Allows you to separate collection methods and provides results separately which is a boon if you need to test the customer behavior across segments 2. Multiple Layouts and Quick Suggestions on questionnaire design and type 3. Mobile app makes analytics easier 4. Allows survey filling even without internet 5. Allows use of 'logic' a feature absent in a lot of other survey service providers, which helps in adjusting survey to the different choices of customers. 6. Shows time taken to complete the survey in analytics which helps plan surveys

Cons

1. When the paid version expires, limits access to even the questionnaire and analytics that a person had made and distributed making it difficult at times to go and check previous data.