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SurveyMonkey vs ProProfs Survey Maker Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

7

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9.5K

5

4

3

2

1

6.2K

2.7K

452

77

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

11

5

4

3

2

1

9

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
We want to congratulate the team for developing such a great tool.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

There’s nothing to really point out as being something I disliked.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
Our team hasn’t faced any challenges so far using this tool.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Total features16
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations201
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations5
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

mo
AvatarImg

mosa o.

Accounting, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey review

Reviewed 3 years ago
Pros

nice program can help decision-maker to make studies by make survey and they can help decision-maker access millions of people to answer your survey

Cons

the dashboard need to improve more and the high cost

SJ
AvatarImg

Sarah J.

Cosmetics, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

It's OK

Reviewed a year ago

It's a great survey maker, just not exactly what I needed.

Pros

It's makes great surveys but that's about it. You can email them to large list of people and they can respond in email which is convenient

Cons

It's not very customizable compared to others. It's also not compatible with excel which i found weird and inconvenient. It was hard trying to carry over over survey responses to a spread in chronological order.

YY
AvatarImg

Ye Young S.

Retail, 5,001-10,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey

Reviewed 2 years ago

Survey Monkey makes taking survey super easy and fast.

Pros

Survey monkey makes taking surveys quick, easy, and accessible. It was easy to use as a survey maker and survey taker.

Cons

The only thing I can recall for improvements with Survey Monkey is to reduce the number of ads that come with the surveys.

DS
AvatarImg

Devyn S.

Telecommunications, 5,001-10,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Fun

Reviewed 3 years ago

This program has helped my team in the past with making choices based on what others opinions are.

Pros

Its easy to set up and take the surveys made by survey monkey

Cons

I feel like it is kind of expensive from a bystanders prospective for just a survey maker

AvatarImg
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Bethany S.

Verified reviewer

Animation, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurveyMonkey logo

SurveyMonkey

I used the rewards version

Reviewed 10 months ago

I haven’t actually made a survey with their products, but I’ve taken surveys on their rewards version, and the don’t pay you.

Pros

It was easy to take surveys on but that’s about it. This version is probably easy to make surveys on to.

Cons

The rewards version you don’t actually get your rewards, so I wouldn’t trust this company with their survey maker either.

RB
AvatarImg

Rebecca B.

Insurance, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Wonderful Product for Getting High Volumes of Opinons

Reviewed 2 years ago

My overall experience has always been really good and I have always been able to use it as a survey maker and a survey taker.

Pros

I love how quick and easy it is to put a survey together and that it is even easier to answer the surveys.

Cons

There isn't really anything that I do not like on this program. It is easy to use and very effective in getting multiple opinons

HA
AvatarImg

Haleemath Ath Hara F.

Verified reviewer

Entertainment, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great survey tool!

Reviewed 2 years ago

SurveyMonkey is a great tool to create a survey, deploy it to your workers, employees or peers, and get their feedback in a matter of minutes. Little customization options, but works great for a free version.

Pros

A simple, easy-to-use and hassle-free survey maker. It has an intuitive, extremely user-friendly interface, which allows you to create a survey within minutes and get quick responses. It also has a free version, which is pretty great!

Cons

Not a lot of customization options in the free version, so you don;t have much freedom in creating your forms. The paid version is a bit pricey to consider, since there are less expensive alternatives.

MP
AvatarImg

Magdalena P.

Education Management, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good, but could be better

Reviewed 5 months ago

It's been easy to use and people (marketer and people surveyed) are used to the format.

Pros

It's really easy to use and it's quite popular, so you don't need to train your team much. It has all the basic things you'd look for in a survey maker.

Cons

Data analysis within SurveyMonkey is horrible. You can process the data using other software, but it requires changing a bunch of stuff. It should have a more friendly database management option aside from Excel.

KB
AvatarImg

Kristen B.

Biotechnology, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

It does the job but leaves much to be desired.

Reviewed 3 years ago

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Pros

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Cons

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

CE
AvatarImg

Candace E.

Computer Software, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey helps your business answer inquiries!

Reviewed 5 years ago

The benefits of using Survey Monkey include creating unlimited surveys for your clients or customers. Other benefits of using Survey Monkey include being able to select amongst four different types of plans to connect with customers. Additional benefits include 1 user per account to comment or use collaboration tools. More benefits include survey analysis of the surveys submitted as an administrator. Overall, Survey Monkey is a good tool to use to offer customer feedback for your business.

Pros

Survey Monkey offers five different subscription plans for users to select. Survey Monkey is a good way to send general inquiry forms to clients. Survey Monkey interfaces with Google and Facebook to allow users to log into accounts. Survey Monkey allows users to view responses from other users, clients, or customers. Survey Monkey provides a easy to navigate user friendly interface that allows users to build customized surveys.

Cons

Survey Monkey limits the amounts of responses that the administrator can view. Survey Monkey only allows upgrades with more features of survey. Survey Monkey offers limited customer support with the basic plan. Survey Monkey offers 10 questions per survey for the basic plan. Survey Monkey offers limited data export for such files like .csv, .pdf, .ppt, and .xls.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to setup Easy to use

Reviewed 4 years ago

I use survey monkey to collect survey data.

Pros

Survey Monkey provides a great UX. The product is easy to use.

Cons

I do not have any issues with Survey Monkey at this time

SP
AvatarImg

Siddharth P.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Very helpful software

Reviewed 5 years ago

It helps me to create own surveys.

Pros

We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations. The responses are easy to filter through once you receive them.

Cons

Survey Monkey only allows upgrades with more features of the survey. Survey Monkey offers limited customer support with the basic plan.

AvatarImg
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Trisha M.

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurveyMonkey logo

SurveyMonkey

We use this product to collect reviews and comments from our customer/student population.

Reviewed 5 years ago
Pros

This software is quick and easy to use. Functionality is flexible and surveys can be generic or specific depending upon your audience.

Cons

It would be nice if you could brand your survey to match your organization instead of the survey saying survey monkey.

RB
AvatarImg

ROHIT B.

Education Management, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SURVEY MONKEY (THE PRODUCT SURVEY KING)

Reviewed a year ago

Great!! helps in busines trends

Pros

Pre defined templates, reach to mass media, report generation, trend analysis

Cons

In the middle to survey many times the survey ends saying you are not eligible,,, it should be at the start of survey

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Hospital & Health Care, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy and seamless

Reviewed 3 years ago

Very good experience. I’ve been using it for years.

Pros

This software is extremely user friendly and straight forward to use and to access for whatever your need is.

Cons

I’m not a facilitator or maker so I’m not sure how the ease of setup is. So I have no cons for this.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Apparel & Fashion, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Excellent tool to take a survey

Reviewed 4 years ago

I can only recommend survey monkey! It‘s super easy to set up a professional survey thanks to survey monkey.

Pros

Excellent tool to take a survey. I use only survey minkey for primary research at my university. You can set up a survey very fast through Survey MonkeyIt‘s also very easy to send it to friends and to post as the people don‘t have to sign in to take the survey! Also survey monkey has amazing templates to create a professional survey!

Cons

You can only ask 10 questions for free. Also the branding appears everywhere. Furthermore, you cannot repeat a question when setting up your survey. Sometimes it can be very useful in order to be faster in setting up the sruvey.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Education Management, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Is there an alternative? I mean there are, but really, who competes?

Reviewed 3 years ago

I love working with Survey Monkey. I will continue to work with survey monkey. I am a survey monkey.

Pros

I use Survey Monkey on a monthly basis to get feed back into all kinds of things. I reach out to my team and poll them on the effectiveness of initiatives, action items for the next team meeting, and general feedback. I also use it to get feed back on specific events or items we have completed to better understand the successes and failures of each item. With this feedback I am better equipped to adapt for the next time around. Survey MOnkey makes all of this data gathering simple and easy.

Cons

There is a delicate balance of how many surveys you should send out. You dont want to survey out your staff. Its also important to make sure that its not a survey for surveys sake. It needs to be analyzed and action items set based on your results. Nothing kills survey responses faster than the belief they are pointless.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Retail, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to use

Reviewed 4 years ago
Pros

Easy to use and collect info from multiple people

Cons

At the end of each survey it asks to create your own survey

KF
AvatarImg

Katrina F.

Education Management, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Savvy

Reviewed 3 years ago

Survey Monkey is useful when a survey is needed for our setting.

Pros

This software allows us to survey students on a variety of questions for different classes. The surveys are easy to create.

Cons

This software is not as easy to use as other survey options on the internet: Survey Monkey, Google forms, etc.

KF
AvatarImg

Kenya F.

Human Resources, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey Feedback

Reviewed 4 months ago

I love Survey Monkey! I could not survey without it.

Pros

What I like the most about Survey Monkey is the fact that it is user friendly.

Cons

I wish that survey monkey had more templates in its library.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Higher Education, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Basic survey software

Reviewed 4 years ago
Pros

Very user friendly Quick to set up and execute

Cons

Survey does not look as professional to participants as other survey building softwares

HS
AvatarImg

Holly S.

Environmental Services, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey monkey review

Reviewed 3 years ago

It is really easy to use and I my takes a few minutes for each survey

Pros

The good thing about survey monkey is an easy way to take surveys about prettt much about anything..

Cons

Sometimes when using survey monkey they bring you right to the survey sometimes right after taking the survey the take you to another one

AC
AvatarImg

Anthony C.

Computer Software, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Surveymonkey is the best Survey management tool

Reviewed 2 years ago

Survey monkey makes the feedback related survey creation process straightforward and easy.

Pros

Surveymonkey covers all our need to create custom forms to collect feedback from our users. Ready templates, custom question formation tools are very helpful and helps us rapidly create various surveys to collect feedback from our customer base.

Cons

Surveymonkey evolved in such a perfect way to cover all needs of survey creation, we do not have any serious complaints so far.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Broadcast Media, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Top notch software

Reviewed 3 years ago

Overall, I love survey monkey and it's my go to survey creator!

Pros

I like that its easy to set quizzes as well as surveys and can be used for my business as well as for personal use for family and friends

Cons

Something that I dont like is that there is a lot of steps that go into creating surveys and while its easy to use, condensing it would be more effective

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Matthew S.

Verified reviewer

Financial Services, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

How great is Survey Monkey

Reviewed 4 years ago

We use Survey Monkey a lot. Any time we need to quickly poll colleagues , we can quickly create and send a Survey Monkey survey.

Pros

Survey Monkey lets users easily track responses to survey questions while the survey is in use. Previous surveys are saved which makes it really convenient. Survey monkey makes it really easy to track users who haven't responded so that follow-up invitations can be sent.

Cons

The design capabilities in Survey Monkey are pretty limited. The templates they provide could allow you to change more.