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SurveyMonkey vs Alchemer Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

You might want to run a simple survey. You might want to change the world. Alchemer, formerly SurveyGizmo, is the only solution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,417

2,396

398

61

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

181

63

20

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I have been very happy with this software and will be continuing to use it when I can. It is useful, great for data collection, and looks visually appealing.
I am a product tester/secret shopper and I love that companies care about your opinion of their products. I help them by giving pointers and voicing my thoughts about an item.
Easy to customize for your brand (with paid subscription), the question formats are all excellent and help you form questions in a more interesting manner than just check a box.

Pros

I like the format of the surveys and they are easy to navigate. I think the variety of question types are nice as well as the ability to customize surveys.
Am constantly impressed with the top quality customer support and service given. I'm very impressed with the quality of service, platform, software and people helping at the front lines.
The main benefits was the ease of use and the ability to improve your survey score by reaching out to negative reviewers to see how you can better change their poor experience.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
The problem most persons have is formulating the survey questions properly. If the survey questions and options are not structured properly you can not blame the software.
I hate the fact that everytime you do a survey they are repetitive you have to end up putting in all the same info all over again.

Cons

I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.
It's awful now to have to ask questions. You have to call or email and email can take days to get a response.
Maybe just a lack of personnel on their end. Styling of surveys can be rather tedious, with no way of being able to set a standard look and feel across all of your forms.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features51
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • COBRA Administration
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Content Library
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Onboarding
  • Estimating
  • Face-to-Face
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Image Library
  • Job Application Management
  • Live Results Tracking
  • Mobile Signature Capture
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Password Management
  • Performance Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • SMS Polling / Voting
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Website Integration
  • Total features93
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • COBRA Administration
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Content Library
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Onboarding
  • Estimating
  • Face-to-Face
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Image Library
  • Job Application Management
  • Live Results Tracking
  • Mobile Signature Capture
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Password Management
  • Performance Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • SMS Polling / Voting
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Website Integration

Integrations

  • Total integrations153
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations45
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

Alchemer

Gets the job done, but Google forms is better

Reviewed 3 years ago
Pros

Solid, reliable, easy to pick up, integrates with other systems, and is compliant with many regulatory requirements.

Cons

The UI and feature set is pretty basic, and not differentiated from surveymonkey or google forms. wouldn't have used it if I didn't need to.

Overall Rating
  • Ease of use

Share this review:

Alchemer

Great tool for detailed surveys

Reviewed 7 years ago

We really enjoyed working with Gizmo. We used Gizmo after evaluating about 20 survey tools. Main reason has been the detailed reporting opportunities which has already been included in the monthly offer (while at surveymonkey you need at least a full year contract for all the features). Just 3 Points in the ease of use has only been given because the User team is German and Gizmo has no multi language backend. Besides the ease of use is great.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Alchemer

Blows SurveyMonkey out of the water

Reviewed 6 years ago

We moved to SurveyGizmo when we found that SurveyMonkey was just too constraining and couldn't do some basic things (like question show/hide). So they won out on features alone. But they really cemented their place as a partner with their customer service. Very prompt and accurate, they were able to shepherd us through some strange things we witnessed (due to caching and upgrading tiers quickly)....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating

    Share this review:

    Alchemer

    One of my favorite tools. Period.

    Reviewed 7 years ago

    4-5 years ago, we were looking for a more comprehensive, better tool than the ubiquitous SurveyMonkey. I found SurveyGizmo and, as a company, we've never looked back. It does all you could ever want for surveying, as do other tools. However, it's in quizzes, forms, customization and support where SurveyGizmo stands out. We are constantly building landing pages and microsites using SurveyGizmo embedded...

    Pros

    Flexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent

    Cons

    None that I can think of.

    SurveyMonkey vs. Alchemer

    See how SurveyMonkey and Alchemer stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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    10+ YEARS RECOMMENDING SOFTWARE

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