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SurveyMonkey vs SurveyMonkey Enterprise Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

25

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,422

2,397

400

61

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

5

4

3

2

1

30

16

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
My experience with SurveyMonkey has been very impressive over the past several months. I have gleaned wonderful feedback for ways that I can continue to grow my company.
Great tool to gain some quick feedback on anything that may be on your mind. Nice to know what customers are looking for so that I can gear my business to meet their needs.

Pros

Yes you can make surveys, yes it’s relatively easy to use, yes it’s cheap. The data reporting is simple and easy to export if needed and the secure survey option is great for the workplace.
SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface.
It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view.

Cons

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
There should be more protection factors when approving registrations and preventing fraud.

Cons

It is awkward to use compared to other survey forms. For example, it was hard to figure out the branching or even how to turn off the survey monkey branding.
The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface.
Studies additionally are anything but difficult to make and send to our customers and examine their answers.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features51
  • 360 Degree Feedback
  • AB Testing
  • API
  • Access Controls/Permissions
  • Action Management
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • CRM
  • Call Reporting
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Content Library
  • Continuous Feedback
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Recognition
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Performance Management
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Total features58
  • 360 Degree Feedback
  • AB Testing
  • API
  • Access Controls/Permissions
  • Action Management
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • CRM
  • Call Reporting
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Content Library
  • Continuous Feedback
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Recognition
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Performance Management
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support

Integrations

  • Total integrations155
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations16
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

SurveyMonkey

SurveyMonkey for Enterprise

Reviewed 3 years ago

With the SurveyMonkey for Enterprise subscription, all the data is owned by the company and we can re-assign accounts as needed. In this way - no data is ever lost. We simply don't have to worry about someone's account holding the data that is being gathered on behalf of the company. All the forms and data is under the company account.

Pros

SurveyMonkey is an excellent solution for enterprise survey needs, both internal and external. We use SurveyMonkey for our Sarbanes-Oxley control environmental surveys, employee feedback on helpdesk tickets, RSVP to company events, enrollment forms, and many more... HR, Marcom, Compliance, all these departments have an account in our SurveyMonkey for Enterprise subscription. All the data is owned by the company and we can re-assign accounts as needed.

Cons

You can white label the service, using the research.net URL, but you can't use your own domain with the service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

SurveyMonkey Enterprise

This software is easy to use

Reviewed a year ago

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3.00/10

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SurveyMonkey Enterprise

Expensive for what it offers, in comparison to free options

Reviewed 4 months ago

I love using surveymonkey, I am just not a fan for paying for it.

Pros

Point blank this is the best option if you are looking at getting/implementing any sort of survey software.

Cons

The price is hard to get past. Unfortunately the free options are not as robust as the paid, but for my purposes the increase in price doesn’t make the paid features worth it.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10.00/10

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SurveyMonkey Enterprise

Professional Surveys and Easy Reporting

Reviewed a year ago

Overall, SurveyMonkey creates professional looking surveys from a well-respected company that people trust.

Pros

It is very easy to create a survey and share it with the people you want. Questions can be copy and pasted into a form and will be auto formatted saving you time. You can preview the survey before submitting it and add images.

Cons

The price is a bit high. Also, the amount of ways to pull results can be overwhelming. It’s hard to pull the same report twice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

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SurveyMonkey Enterprise

Feedback Collection Frameworks for Startups

Reviewed a year ago

Overall, SurveyMonkey served our needs quite fully for getting data in a simplified, straight-forward manner, with no data privacy concerns ever being raised by our customers and respondents.

Pros

What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.

Cons

What I liked least about using SurveyMonkey was how the best pf their features, like the tracking and the best of their analytics; were all locked behind their paywall. This wasn't so good because for some of these features; we'd have been more confident to pay for them had we used them, even if it was a trial version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10.00/10

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SurveyMonkey Enterprise

Quick and easy way to collect data!

Reviewed a year ago

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Pros

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Cons

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

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SurveyMonkey Enterprise

Best review application, great flexility

Reviewed a year ago

It was amazing and I really appreciate their customer service.

Pros

I really enjoyed the flexility of survey monkey as it allows a lot of question types. Surveymonkey also provide a great guidance to how to make a great survey.

Cons

I liked the least about this software because of its limited non-paid features available for users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

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SurveyMonkey Enterprise

SurveyMonkey is a great product which I frequently use!

Reviewed 8 months ago

I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want / don't want to do. I also use it academically, when I need to collect data for report writing and such like.

Pros

This software is a great way to get feedback from friends, and even from professionals. I use it for lots of class projects to get data from a range of people. One of my favorite features of this software is the ability to quickly write a review, and then easily send out a link to a whole variety of people. What is even better is when you purchase results. This is pretty much where a pay a small sum of money, and get your survey completed by hundreds of people across the global.

Cons

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface. I have been using SurveyMonkey for a while, so for me I can quickly write effective surveys, but usually it is not that easy. It takes a while to get use to, but I personally believe that once you have used it a few times, it can be one of the best survey websites out there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend7.00/10

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SurveyMonkey Enterprise

SurveyMonkey is a powerfull surveytool

Reviewed 6 months ago

SurveyMonkey is powerfull yet easy to use. You can create all sorts of surveys. The basic ones but also more complex versions. The tool gets you covered.

Pros

The ease of creating a survey is superb. You can get a basic report, but there is also the possibility to dive in deeper. And the tool is quite flexible but still easy to operate.

Cons

The software provides you with a pop-up to place on your website. Unfortunatly this is a bit outdated and terrible experience for websitevisitors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

SurveyMonkey Enterprise

Easy to use, good value for the money

Reviewed 3 years ago

Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.

Pros

We integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

Cons

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.00/10

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SurveyMonkey Enterprise

SurveyMonkey for an overall analysis

Reviewed 5 months ago

It has been great, compared to other tools such as Google Forms it offers more tools and its hub looks better.

Pros

SurveyMonkey offers a great experience for those who search for a tool that is able to generate an analysis from an opinion coming from your staff or an opinion coming from customers.

Cons

In order to understand a the features that it offers you will need to spend some time trying out things until you're able to deploy it correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

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SurveyMonkey Enterprise

Survey Monkey Enterprise, Be Secured and Be in Control

Reviewed 2 years ago

SurveyMonkey Enterprise has help us come up with practical solutions towards the learning needs of students. Through survey monkey links we distribute to students through the university website, and we right away get the feedback we need to help the university plan an academic year the is suited to cater for the requirements of the students.

Pros

What I like most about SurveyMonkey Enterprise is that it let's us secure our data and be in control of it. It has a centralized administration feature that let's us distribute our gathered and pre-existing data to those who are meant to have them and secure it from any other party that aren't supposed to get a grasp of our data. This means, besides privacy and security, it enables us to share only the right data for the right user and that is very important when handling collected data, making SurveyMonkey Enterprise, truly helpful!

Cons

We do not only keep safe gathered data and make use of it and utilize it to it's full potential, we can also integrate data that we have prior, through SurveyMonkey Enterprise. I like everything about it to be honest and it's been a big help to us in the office.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

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SurveyMonkey Enterprise

Great Tool for Educators and Students

Reviewed a year ago

SurveyMonkey has been such a great tool to use within the school to collect data to be used to improve our environment and the way we work. I have also used it as a graduate student and it was a great tool for me to use during my studies because it gave me so many great ways to analyze my data.

Pros

SurveyMonkey surveys are so great because they are easy to use and you can analyze the data from the surveys in so many different ways. It is easy to create the surveys, to collect responses, and to view the results.

Cons

There are limited customization options with only about 12 design themes to choose from, so it may be difficult to perfectly integrate the theme into what you need for your use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.00/10

Share this review:

SurveyMonkey Enterprise

SurveyMonkey Review

Reviewed 5 months ago

SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.

Pros

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!

Cons

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.00/10

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SurveyMonkey Enterprise

An efficient way to collect and analyse data

Reviewed 21 days ago
Pros

SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists. It’s analysis also makes it easy to distinguish trends within the data without too much rigorous self-analysis.

Cons

Despite its large amount of features. Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up. This is a disadvantage compared to alternatives such as Google or MS forms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

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SurveyMonkey Enterprise

Possibly the best tool available, but often too complex.

Reviewed 10 months ago

SurveyMonkey is still used by some parts of my organization but there are still some points to fine-tune. Overall, the tool was very complete and a great platform for our surveys. the main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.

Pros

This tool have all features you can imagine for electronic surveys.

Cons

During the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.

SurveyMonkey vs. SurveyMonkey Enterprise

See how SurveyMonkey and SurveyMonkey Enterprise stack up against each other by comparing features, pricing, ratings, integrations, security & more.