SurveyMonkey vs WebEngage Comparison

Overview

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

4,771

2,166

337

48

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

(21)

5

4

3

2

1

12

9

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It was great when it worked, amazing in fact. But it felt like internal or external forces make it difficult to get a great response using the program.
It comes with a great deal of built in survey library which is a nice feature. The other feature i'd like to mention is the mobile app as its very easy to use and intuitive.
I love that I can ask my customers what they are interested in without them feeling like they will be judged based on their answer. Confidential and helps me run my business better.

Pros

The great team behind the product, great support. The features are very good, let's us run campaigns in a very focussed manner.
WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.
WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.

Cons

The problem most persons have is formulating the survey questions properly. If the survey questions and options are not structured properly you can not blame the software.
I really didn't have any complaints. I had to activate the account through an email and it went to my spam folder in email, but that was an email problem not Survey Monkey.
I don't exactly have anything negative to say, as I have not had a bad experience with this program to date.

Cons

I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.
Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.
Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features39
  • "What If" Scenarios
  • A/B Testing
  • API
  • Access Control
  • Auto-Responders
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Commenting
  • Conditional Logic
  • Content Library
  • Content Repository
  • Conversion Rate Optimization
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Design Management
  • Document Storage
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Lifecycle Management
  • Mobile Alerts
  • Mobile Integration
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Password Management
  • Permission Management
  • Personalized Profiles
  • Question Branching
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Recurring Tasks
  • Reminders
  • Retention Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SMS Marketing Managment
  • SSL Security
  • Scheduled Reporting
  • Shopping Cart
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • User Defined Attributes
  • User Management
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Total features47
  • "What If" Scenarios
  • A/B Testing
  • API
  • Access Control
  • Auto-Responders
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Commenting
  • Conditional Logic
  • Content Library
  • Content Repository
  • Conversion Rate Optimization
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Design Management
  • Document Storage
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Lifecycle Management
  • Mobile Alerts
  • Mobile Integration
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Password Management
  • Permission Management
  • Personalized Profiles
  • Question Branching
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Recurring Tasks
  • Reminders
  • Retention Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SMS Marketing Managment
  • SSL Security
  • Scheduled Reporting
  • Shopping Cart
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • User Defined Attributes
  • User Management
  • Video Support
  • Visitor Management
  • Visitor Tracking

Integrations

  • Total integrations147
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SurveyMonkey vs. WebEngage

See how SurveyMonkey and WebEngage stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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