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SurveySparrow vs Retently Comparison

Overview

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple...

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(46)

5

4

3

2

1

27

13

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5.0

(23)

5

4

3

2

1

22

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Fast set up, easy to use surveys and fun interaction for clients. I like the simplicity of the tool.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Alternative to many of the more popular survey sights, nice look for customers.

Pros

I felt good about how my customers thought of my business, but it was wonderful to see it in print.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.

Cons

It still has some lack of customization but they are working on it.
Webhooks have trouble connecting to AWS public gateway.
Poor chat (only) customer support. Takes hours to get a small thing done.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
They are immediately shown the popup but they've hardly used the site so it annoys them.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features20
  • API
  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Contact Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Email Distribution
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Total features27
  • API
  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Contact Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Email Distribution
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Video Support
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations173
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SurveySparrow vs. Retently

See how SurveySparrow and Retently stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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