Most popular features of all Customer Management apps
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about SurveySparrow's features:
The mobile-first approach is very welcome as today mobile is the most commonly used.
Pros
Making and sharing survey is very fast as sending survey through this platform is very easy. The UI is clean and does not show any unwanted info.
Cons
More template and extended reporting and exporting are needed.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt.
Pros
They are cheap as compared to SurveyMonkey and other survey tools.
Cons
Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options
Pros
Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly.
Cons
. - You cannot change the branding for each survey.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The conversational interface for collecting survey data is a more engaging format.
Cons
The reporting and analyzing survey data has a ways to go.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Pros
It is very easy and intuitive to create surveys. There is no need for any instructions.
Cons
Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Good technical- but lacking on the ‘soft skills’ in customer service.
I can create easy surveys for a mobile audience
Pros
They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user.
Cons
It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
If you are looking for email based surveying capability then stay away.
Pros
Very customizable 3.
Cons
Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
I get better participation than with traditional survey tools.
Pros
Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool.
Cons
Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
Pros
The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started.
Cons
It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.
Rating breakdown
Time used: Free Trial
Frequency of use: Weekly
Likelihood to recommend
Ease of getting customer feedback
Pros
I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.
Cons
I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The response rate is just awesome compared to traditional survey tools.
Cons
Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
It was my goto product because it was so simple to use. i would say simplicity is the key.
Pros
This survey has really good UI.
Cons
They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
Pros
It looks beautiful - both the dashboard and the survey taker's experience.
Cons
It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Overall it's quite useful and easy.
Pros
SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access
Cons
It needs more options for customizing the surveys- colors, schemes etc.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow.
Pros
I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.
Cons
We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked).
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
The fact that it provides a conversational flow is different and refreshing. Besides, its price is amazingly affordable and the costumer service is extremely efficient. So much better than SurveyMonkey!
Cons
It has limited feautures, I would love to see more options to customize my survey in a future, like in survey templates.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
It is my go to tool for sending out surveys to my clients.
Pros
Survey sparrow has the best user interface for both the user experience and the admin experience.
Cons
Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
I was considering Typeform but love the conversational style of Survey Sparrow.
Cons
I wish we could do more with regards to branding, but I believe that's coming soon so it's not a big deal at all to me.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
I love the chat like the way of creating and answering the survey. It gives it a personal feeling.
Cons
I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Not good. Not happy. Even asked them for finding a solution - but they didn't want to.
My overall experience with the software is really good. The price is very competitive and works really well.
Pros
The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!
Cons
We had some difficulties when sharing the survey with customers and team members in China.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Taking Surveys becomes very easy, lot of time is saved and money is saved.
Pros
Available in Very cheap rate when compared to other survey tools.
Cons
I Feel that features are limited here. I suggest there should be some more features to use by the users.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters.
Pros
Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design.
Cons
So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
