SurveySparrow Features

SurveySparrow

Conversational survey tool

4.39/5 (46 reviews)

SurveySparrow Feature Summary

  • Embeddable survey
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Mobile survey
  • Audio support
  • Image support
  • Custom logo
  • Scoring
  • Conversational interface
  • Employee engagement
  • Customer satisfaction measuring index
  • Mobile optimized
  • Net Promoter score checking
  • Survey editor
  • Social sharing
  • Popup management
  • Recurring surveys
  • Survey invitation personalization
  • Audience management
  • Dynamic lists
  • Automatic reminders
  • Question branching
  • Contact import
  • Data visualization
  • Template management
  • Video support
  • Dashboard
  • Automated scheduling
  • Audience segmentation
  • Online survey management
  • Feedback management
  • Feedback collection
  • Data export
  • Surveys & feedback
  • Reporting & analytics
  • Multi-channel sharing
  • Preview functionality
  • Contact management
  • Pulse surveys

Competitor Feature Comparison

Activity Dashboard
Automated Scheduling
Automatic Notifications
Chat
Contact Management
Customer Segmentation
Customizable Branding
Data Filtering
Data Import
Data Import/Export
Data Visualization
Feedback Collection
Feedback Management
Multi-Channel Distribution
Preview Functionality
Pulse Surveys
Question Branching
Reminders
Reporting & Statistics
SSL Security
Social Media Integration
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Video Support
Visit WebsiteCompare App
Activity Dashboard
Automated Scheduling
Automatic Notifications
Chat
Contact Management
Customer Segmentation
Customizable Branding
Data Filtering
Data Import
Data Import/Export
Data Visualization
Feedback Collection
Feedback Management
Multi-Channel Distribution
Preview Functionality
Pulse Surveys
Question Branching
Reminders
Reporting & Statistics
SSL Security
Social Media Integration
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Video Support
Visit WebsiteCompare App
Activity Dashboard
Automated Scheduling
Automatic Notifications
Chat
Contact Management
Customer Segmentation
Customizable Branding
Data Filtering
Data Import
Data Import/Export
Data Visualization
Feedback Collection
Feedback Management
Multi-Channel Distribution
Preview Functionality
Pulse Surveys
Question Branching
Reminders
Reporting & Statistics
SSL Security
Social Media Integration
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Video Support
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


26 reviews

SurveySparrow Feature Reviews

25 reviewers had the following to say about SurveySparrow's features:

Anonymous
(Media Production company, 11-50 employees)

A simple surveying tool.

2019-12-31

The mobile-first approach is very welcome as today mobile is the most commonly used.

Pros

Making and sharing survey is very fast as sending survey through this platform is very easy. The UI is clean and does not show any unwanted info.

Cons

More template and extended reporting and exporting are needed.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

Chirpy Surveys

2018-08-23

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt.

Pros

They are cheap as compared to SurveyMonkey and other survey tools.

Cons

Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ramon Hein

Make surveys delicious again. For both sides, enquirer and queried!

2018-08-17

- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Pros

Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly.

Cons

. - You cannot change the branding for each survey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Strom

Promising survey software with interesting approach to collecting data

2018-02-07

Pros

The conversational interface for collecting survey data is a more engaging format.

Cons

The reporting and analyzing survey data has a ways to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Finn Reinick

Good software for feedback compilation

2020-11-14

Pros

It is very easy and intuitive to create surveys. There is no need for any instructions.

Cons

Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Good Surveys- Customer Service Lacking

2020-10-12

Good technical- but lacking on the ‘soft skills’ in customer service.

Pros

The surveys are fairly easy to set up.

Cons

The customer service is not very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Shannon Ryan

I Can Now Create Beautiful and Mobile First Surveys

2018-04-17

I can create easy surveys for a mobile audience

Pros

They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user.

Cons

It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Saurabh Gupta

Missing key features!

2020-01-22

If you are looking for email based surveying capability then stay away.

Pros

Chat based survey capability 2.

Cons

There is no way to send reminders easily or even segment audiences. 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Hugo Sanguino

This is a great software, smooth and easy to use, I am very happy with it.

2017-12-19

Pros

Very customizable 3.

Cons

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Shannon Ryan

Mobile Friendly and Interactive Survey Tool

2018-11-29

I get better participation than with traditional survey tools.

Pros

Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool.

Cons

Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

SurveySparrow - A simple and easy way to make surveys

2019-12-10

So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started.

Cons

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Rg Enzon

This is survey in TypeForm format

2018-02-07

Ease of getting customer feedback

Pros

I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

Cons

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Chua

Absolutely the most friendly survey tool ever!

2018-02-07

Pros

The response rate is just awesome compared to traditional survey tools.

Cons

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

It is a really good tool. They have the potential to be one of the best survey tool

2018-03-09

It was my goto product because it was so simple to use. i would say simplicity is the key.

Pros

This survey has really good UI.

Cons

They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly Charron

It's easy to use, even for beginners. Perfect for bloggers and for freelancers onboarding clients.

2017-12-13

Pros

It looks beautiful - both the dashboard and the survey taker's experience.

Cons

It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

Easy and fun to use.

2018-04-24

Overall it's quite useful and easy.

Pros

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Cons

It needs more options for customizing the surveys- colors, schemes etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Huf

Fly Like A Bird, Survey Like A Sparrow!

2020-02-25

We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow.

Pros

I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Cons

We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cristina Gómez

It completely changed the way we see and use survey tools. I love it!

2018-06-19

Pros

The fact that it provides a conversational flow is different and refreshing. Besides, its price is amazingly affordable and the costumer service is extremely efficient. So much better than SurveyMonkey!

Cons

It has limited feautures, I would love to see more options to customize my survey in a future, like in survey templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Survey Sparrow is the best hands down

2018-12-29

It is my go to tool for sending out surveys to my clients.

Pros

Survey sparrow has the best user interface for both the user experience and the admin experience.

Cons

Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Parisa Vassei

Delightful

2017-12-12

Pros

I was considering Typeform but love the conversational style of Survey Sparrow.

Cons

I wish we could do more with regards to branding, but I believe that's coming soon so it's not a big deal at all to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolet Groen

SurveySparrow makes surveys fun!

2018-01-17

Pros

I love the chat like the way of creating and answering the survey. It gives it a personal feeling.

Cons

I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

I would not recommend it - missing features and bad customer service

2020-08-27

Not good. Not happy. Even asked them for finding a solution - but they didn't want to.

Pros

And then customer service don't really want to help.

Cons

Slow response time and no real help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolina Fregolente Karimata

Good tool to automate your company's survey

2020-12-24

My overall experience with the software is really good. The price is very competitive and works really well.

Pros

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!

Cons

We had some difficulties when sharing the survey with customers and team members in China.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pranay Mateti

Natural, fantastic and Very simple tool to Setup survey.

2018-05-30

Taking Surveys becomes very easy, lot of time is saved and money is saved.

Pros

Available in Very cheap rate when compared to other survey tools.

Cons

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Frances Fort

A tool that makes it easy and effective for you.

2019-12-14

Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters.

Pros

Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design.

Cons

So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more