SurveySparrow Features List

SurveySparrow Reviews

SurveySparrow

Conversational survey tool

4.79/5 (19 reviews)
297

SurveySparrow Feature Summary

  • Embeddable survey
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Mobile survey
  • Audio support
  • Question branching
  • Template management
  • Pulse surveys
  • Online survey management
  • Video support
  • Image support
  • Custom logo
  • Scoring
  • Automatic reminders
  • Feedback collection
  • Feedback management
  • Surveys & feedback
  • Automated scheduling
  • Conversational interface
  • Dashboard
  • Data visualization
  • Employee engagement
  • Customer satisfaction measuring index
  • Mobile optimized
  • Net Promoter score checking
  • Survey editor
  • Preview functionality
  • Multi-channel sharing
  • Social sharing
  • Popup management
  • Reporting & analytics
  • Data export
  • Recurring surveys
  • Survey invitation personalization
  • Audience management
  • Contact management
  • Contact import
  • Audience segmentation
  • Dynamic lists

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Custom Fields (99 other apps)
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Customizable Reporting (109 other apps)
Customizable Templates (102 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (95 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (110 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

SurveySparrow Feature Reviews

18 reviewers had the following to say about SurveySparrow's features:

Shannon Ryan

I Can Now Create Beautiful and Mobile First Surveys

2018-04-17

I can create easy surveys for a mobile audience

Pros

They have a mobile first strategy which makes sense since most email is opened on mobile today.

Cons

It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hugo Sanguino

This is a great software, smooth and easy to use, I am very happy with it.

2017-12-19

Pros

Very customizable 3.

Cons

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Kimberly Charron

It's easy to use, even for beginners. Perfect for bloggers and for freelancers onboarding clients.

2017-12-13

Pros

It looks beautiful - both the dashboard and the survey taker's experience.

Cons

It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Chris Strom

Promising survey software with interesting approach to collecting data

2018-02-07

Pros

The conversational interface for collecting survey data is a more engaging format.

Cons

The reporting and analyzing survey data has a ways to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Rg Enzon

This is survey in TypeForm format

2018-02-07

Ease of getting customer feedback

Pros

It's easy to use, there's already templates that you could use.

Cons

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

It is a really good tool. They have the potential to be one of the best survey tool

2018-03-09

It was my goto product because it was so simple to use. i would say simplicity is the key.

Pros

This survey has really good UI. Really interactive sign-up page.

Cons

They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Cruz

SurveySparrow is fun to use and clear what is going on. It was perfect for what I needed.

2018-04-01

A powerful piece of software that help me to increase my team productivity, because it is very easy and smooth to use and setup surveys.

Pros

They make it very easy for anyone to design a survey and begin collecting results.

Cons

They should have more survey templates. Currently have only two models.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Chua

Absolutely the most friendly survey tool ever!

2018-02-07

Pros

SurveySparrow is really easy to setup and so friendly to use.

Cons

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Parisa Vassei

Delightful

2017-12-12

Pros

This is a beautifully designed and intuitive app that's sure to delight your audience.

Cons

I wish we could do more with regards to branding, but I believe that's coming soon so it's not a big deal at all to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolet Groen

SurveySparrow makes surveys fun!

2018-01-17

Pros

It was very easy to set up my first client satisfaction form without even checking the documentation.

Cons

I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Good product to know the reviews

2018-02-08

Pros

Easy UI and it is one among the few softwares which has that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

Easy and fun to use.

2018-04-24

Overall it's quite useful and easy.

Pros

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Cons

It needs more options for customizing the surveys- colors, schemes etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jig Pandya

Phenomenal experience with the product and world-class service! Super excited about the future.

2018-02-08

Pros

Survey Sparrow is visually appealing, easy to create, and can be customized to sets of questions for data gathering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandi Cornelius

Unbelievable customer service! So happy!

2018-04-27

Pros

I like how I can customize follow up questions, download results, easily upload contacts, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Jose Ramon Serrano

Easy to use and nice way to reach to your customers

2018-02-08

Pros

It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot.

Cons

It still has some lack of customization but they are working on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Pranay Mateti

Natural, fantastic and Very simple tool to Setup survey.

2018-05-30

Taking Surveys becomes very easy, lot of time is saved and money is saved.

Pros

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome.

Cons

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Miriam Gilbert

Lovely tool to replace boring survey forms with chat-like interaction

2018-02-07

Fast set up, easy to use surveys and fun interaction for clients.

Pros

I used to use online pdf forms to seek feedback from customers and workshop participants.

Cons

Still need to be able to amend some of the wording, e.g. end-of-message. Not a big deal but would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Seshu B.

SurveySparrow review

2018-02-07

As I have indicated, the support is good and so is the customer service before you buy it.

Pros

SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more