Most popular features of all Customer Management apps
18 reviewers had the following to say about SurveySparrow's features:
I can create easy surveys for a mobile audience
Pros
They have a mobile first strategy which makes sense since most email is opened on mobile today.
Cons
It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Very customizable 3.
Cons
Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Pros
It looks beautiful - both the dashboard and the survey taker's experience.
Cons
It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Pros
The conversational interface for collecting survey data is a more engaging format.
Cons
The reporting and analyzing survey data has a ways to go.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Ease of getting customer feedback
Pros
It's easy to use, there's already templates that you could use.
Cons
I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
It was my goto product because it was so simple to use. i would say simplicity is the key.
Pros
This survey has really good UI. Really interactive sign-up page.
Cons
They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
A powerful piece of software that help me to increase my team productivity, because it is very easy and smooth to use and setup surveys.
Pros
They make it very easy for anyone to design a survey and begin collecting results.
Cons
They should have more survey templates. Currently have only two models.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
SurveySparrow is really easy to setup and so friendly to use.
Cons
Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Pros
This is a beautifully designed and intuitive app that's sure to delight your audience.
Cons
I wish we could do more with regards to branding, but I believe that's coming soon so it's not a big deal at all to me.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
It was very easy to set up my first client satisfaction form without even checking the documentation.
Cons
I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Overall it's quite useful and easy.
Pros
SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access
Cons
It needs more options for customizing the surveys- colors, schemes etc.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Survey Sparrow is visually appealing, easy to create, and can be customized to sets of questions for data gathering.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot.
Cons
It still has some lack of customization but they are working on it.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Taking Surveys becomes very easy, lot of time is saved and money is saved.
Pros
Available in Very cheap rate when compared to other survey tools. The customer support team is awesome.
Cons
I Feel that features are limited here. I suggest there should be some more features to use by the users.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Fast set up, easy to use surveys and fun interaction for clients.
Pros
I used to use online pdf forms to seek feedback from customers and workshop participants.
Cons
Still need to be able to amend some of the wording, e.g. end-of-message. Not a big deal but would be nice.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
As I have indicated, the support is good and so is the customer service before you buy it.
Pros
SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
