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SurveySparrow Reviews - Page 2

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107 reviews

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Romaric S.

Computer Software, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveySparrow

Reviewed a year ago

Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback.

Pros

Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels...

Cons

The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.

SG
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Sarah G.

Museums and Institutions, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great for limited amounts of data

Reviewed a month ago
Pros

I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public.

Cons

The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports.