SurveySparrow Reviews

Comprehensive features and options without being overwhelmed . Value for the cost. Great support from the team

When purchased in 2018 they User Interface needed to be improved and the team has listened and made great strides in that area . other than that no issues.

It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.

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SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

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It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

It's up there with other top names in surveying. Definitely user friendly and easy to learn.

Follow up, promotional emails can be a bit much, maybe it's just me and there's a way to adjust the number of emails I receive.

They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user. My favorite survey app!

It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

The surveys are fairly easy to set up. You are given different reporting options (written/ 0-10 opinion/etc)

The customer service is not very good. When you do get someone on line to help you- they tend to answer a question, and then you go back into ‘the cue’. Customer Service is not available on weekends- even though the response is ‘we will be with you in a few minutes’. I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no Customer Service on the weekend. AT LEAST- let the customer know not to wait- to send the question in, and you will get back with them 1st thing on Monday. I have had an agent help me with a Zoom call- which was very helpful.

It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

The only dislike I can think of is that some of the language used in the default questions aren't worded the best.

It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot. I am loving this!!

It still has some lack of customization but they are working on it. I would like to change colors and some other designs. They will also have to improve the logic function of the questions/answer

It looks beautiful - both the dashboard and the survey taker's experience. Such a smooth and easy to answer process, and with a conversational tone that encourages the survey taker to complete it.

It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.

The software itself is great because there's a really nice, conversational flow to things. I like how I can customize follow up questions, download results, easily upload contacts, etc. But what I LOVE about it is the accessibility to customer service. I found SurveySparrow after becoming completely frustrated with the inaccessibility of customer service at SurveyMonkey. With SurveyMonkey, I had emailed back and forth about a glitch for days, begging to just speak to someone on the phone (the glitch had to do with a problem when I was trying to upgrade to a paid account, but apparently you have to have a paid account to speak to someone on the phone).

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I was considering Typeform but love the conversational style of Survey Sparrow. This is a beautifully designed and intuitive app that's sure to delight your audience. I'm very pleased with it.

I wish we could do more with regards to branding, but I believe that's coming soon so it's not a big deal at all to me.

1. Extremely easy to use 2. Very customizable 3. Support service is extraordinary, they answered my questions in less than 2 min. 4. Price is fair 5.

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Super easy to set up - first product I've ever used within 5min of buying. I used to use online pdf forms to seek feedback from customers and workshop participants. SurveySparrow is so much easier to set up, collect feedback, analyse it, and much for fun for the people filling it in! I've noticed an uptake in the number of people giving feedback, especially on the qualitative side.

Still need to be able to amend some of the wording, e.g. end-of-message. Not a big deal but would be nice.

I really wanted to like this system, because from initial look it has a lot of basic tools found in other - much more expensive - professional survey products.

After trying to use the survey system to do product concept testing, I ran into several challenges which caused me to switch to SurveyMonkey. These were: 1) Lack of page randomization 2) Difficulty resizing images embedded 3) Limitations of the survey look & feel 4) Lack of bells and whistles, like: accessibility for screen readers, ratings on the quality of your questions

I love the chat like the way of creating and answering the survey. It gives it a personal feeling. It was very easy to set up my first client satisfaction form without even checking the documentation.

I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon. I can work with it in the meantime.

The conversational interface for collecting survey data is a more engaging format. Having multiple options to share a survey (link, website embed, etc) is also a huge plus.

The reporting and analyzing survey data has a ways to go. If you need more fine grain tools for collecting survey data and analyzing it, this might not be for you.

Survey Sparrow is visually appealing, easy to create, and can be customized to sets of questions for data gathering. Analytics that are provided are quite helpful and as more features are added from their roadmap, it'll be an incredible product. I'll also look forward to them adding additional products from this concept.

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The fact that it provides a conversational flow is different and refreshing. Besides, its price is amazingly affordable and the costumer service is extremely efficient. So much better than SurveyMonkey!

It has limited feautures, I would love to see more options to customize my survey in a future, like in survey templates.

Alternative to many of the more popular survey sights, nice look for customers

A little clunky to use and understand at first

SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools.

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Easy UI and it is one among the few softwares which has that. But having said that the need for coming again and again is less

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