Smile.io vs SailPlay Loyalty Comparison

Overview

Smile.io is a cloud-based customer rewards solution for creating and managing points-based, referral, and VIP customer loyalty...

SailPlay is a customizable customer loyalty solution that utilizes a gamification engine to help increase and incentivize...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$59.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(13)

5

4

3

2

1

11

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

(6)

5

4

3

2

1

5

0

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Smile offers some excellent features for VIP programs such as discounts, free gift with purchase, and contest entries you can offer customers.
We started using the free version and it caught on pretty quickly. The retention factor of having a loyalty program has been huge.
I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

Pros

Cons

It is limited to very few POS systems. I left because it is not compatible with Lightspeed.
For example, if I want to have a chat features, now I have two widgets floating around. No API unless on the Enterprise version.
Unfortunately, this service is not practical for smaller or starter businesses because they charge $50 per month and up.

Cons

  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features1
  • A/B Testing
  • API
  • Application Integration
  • CRM Integration
  • Customer Profiling
  • Customer Segmentation
  • Demographic Data Collection
  • Email Notifications
  • Event Triggered Actions
  • Gamification
  • Labeling
  • Loyalty Program
  • Multi-Channel Communication
  • POS
  • POS Integration
  • ROI Analytics
  • SMS Marketing Managment
  • Sentiment Analysis
  • Social Network Marketing
  • Tagging
  • Website Integration
  • eCommerce Integration
  • Total features21
  • A/B Testing
  • API
  • Application Integration
  • CRM Integration
  • Customer Profiling
  • Customer Segmentation
  • Demographic Data Collection
  • Email Notifications
  • Event Triggered Actions
  • Gamification
  • Labeling
  • Loyalty Program
  • Multi-Channel Communication
  • POS
  • POS Integration
  • ROI Analytics
  • SMS Marketing Managment
  • Sentiment Analysis
  • Social Network Marketing
  • Tagging
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smile.io vs. SailPlay Loyalty

See how Smile.io and SailPlay Loyalty stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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