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Smile.io Logo

Smile.io

4.6
(17)

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Points, VIP & Referrals. Attract & retain loyal customers.

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(8)

Smile.io Features

Features Summary

Functionality

4.3

/5

17

Total features

26

3 categories

Smile.io features

Activity Tracking
Communication Management
Customer Activity Tracking
Customer Profiles
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

49

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

17

Price starts from

49

Per month

learn more

Total Features

26

Unique features

  • Discount Management

  • Customer Profiles

  • For Customer Referrals

  • Membership Management

Functionality

4.5

/5

9.4K

Price starts from

25

/user

Per month

visit website

Total Features

54

Features in Common

7

Unique features

  • Question Library

  • Access Controls/Permissions

  • Data Import/Export

  • Randomization

Functionality

4.2

/5

5.9K

Price starts from

0

/user

Per month

visit website

Total Features

205

Features in Common

22

Unique features

  • Website Analytics

  • Lead Nurturing

  • Customer Social Profiles

  • Performance Management

Common Smile.io comparisons

Smile.io logo
Yotpo logo
Smile.iovsYotpo
Smile.io logo
Perkville logo
Smile.iovsPerkville

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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No API unless Enterprise

Reviewed 4 years ago
Pros

I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

Cons

1. The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards. For example, if I want to have a chat features, now I have two widgets floating around. 2. No API unless on the Enterprise version. I always detest software that doesn't allow access to their API because you're blocked out of creating anything useful that's custom to your needs. 3. The pop-up widget is confusing to customers. We should have the option of choosing a widget design, or a design that embeds itself into a page like LoyalyLion which is much more intuative for customers to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Checks all the boxes and then some

Reviewed 10 months ago
Pros

There are some rare occasions where you get to interact with true greatness. Smile is one of those companies where I got that feeling. They've kept it simple and understandable, but as you dive in you understand that they also are insanely powerful. What adds to the experience is the feeling that they really got your back through the support content and a knowledgeable and empowered customer support team. We're growing our customer loyalty like crazy with Smile.

Cons

We're missing multilingual support or an integration with Weglot/Langify.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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What is good about Smile io?

Reviewed a year ago

As customer, I enjoy purchasing products as I can redeem points, rewards, and avail discounts. The app also notifies me about my earned coupon and use it instantly.

Pros

For business owners, smile io will help them to attract and retain customers by creating a unique earning programs. You can give out coupons, rewards, points, and discounts that the customers are looking for as they also want to earn as much as they spend.

Cons

It is not advisable for starting businesses to use this app as they charged 50$ monthly. It is a bit pricey but I think it is still worth to try. When I am using the app as a customer, a bug occured that alter the redeemed points I want to make but it only happened once and I think most of the apps experience bugs that is even worst then this. So, I still recommend this!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best customer loyalty tool for ecommerce

Reviewed 3 months ago

It's a very user-friendly tool and definitely gives a good ROAS

Pros

- Seamless integration with Shopify and Klaviyo - Has an easy drag & drop editor to create emails - Provides in-depth loyalty stats about the email subscribers and customers

Cons

- It does have an inbuilt integration with Attentive for SMS Marketing - The email builder is basic and we will need to have the emails built on our ESPs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very good referral programs

Reviewed 4 years ago
Pros

We used Smile.io for almost a year at our company. It works very well with both Shopify and Shopify Plus. The out of the box functionalities are enough to create a very good and engaging Referral and Loyalty program. , and you can even customize lots of features. We eventually migrated to a different platform that provides more advanced features, but I recommend Smile.io to everyone who owns ​e-commerce and aims to launch a loyalty program in a short time.

Cons

The APIs are a bit limited if you want to set up an ​advanced configuration. The customer support is pretty good, but sometimes they don't really solve​ your problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great reward platform for our customers

Reviewed 4 years ago
Pros

Such a great tool! The UI is fantastic and the functionality of the software enables us to stay in contact with our most loyal customers.

Cons

It should have come out much sooner! I had to suffer through other providers that were far less superior for too long.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Helps to increase sales through loyalty rewards

Reviewed 4 years ago
Pros

Easy to set up and is visually well-designed. There are a lot of helpful articles that they have and send out to best set up and utilize this app. Provides a helpful way to give your customers more incentives to make repeat purchases.

Cons

The ability to customize this app is limited, even on the more expensive plans. The initial sales rep that I spoke to made it appear to be a lot more customizable than it actually is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Less expensive but less effective

Reviewed 3 years ago
Pros

Easy to set up and easy to operate. Recent changes to the platform have improved the backend experience.

Cons

Because they design the app to be plug and play it limits the customization which causes issues for branding and user experience.