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Swell Comparison

Overview

Category Leaders

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

128

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We've used a couple of different review platforms for our clients and this one has by far pulled in the greatest results. One of our dentists now has over 300 5 star reviews and he's thrilled.
Swell has been fantastic in increasing the number of Google Reviews for our office. It was super easy to get set up to and sync with our management software.
Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients.

Cons

When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
The time of day reviews are sent, Patient are annoyed when they receive them late at night.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features41
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • CRM
  • Campaign Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Management
  • Gamification
  • Live Chat
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Point of Sale (POS)
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

Integrations

  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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