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Swell vs Review Wave Comparison

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Overview

Category Leaders

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Category Leaders

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, feedback management, and site monitoring.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

348

5

4

3

2

1

256

61

18

2

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

67

5

4

3

2

1

59

2

2

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
The return on investment has been outstanding. Swell is an awesome company to work with.

Pros

The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
The team who presented the product and set up our system did a great job. Team is friendly and eager to help whenever we have questions.
We use it and will continue to use it. Great company doing awesome things and doing them well.

Cons

When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Removing names from list can be a bit confusing.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Cons

Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
Paperwork is frustrating for patients and they complain about it.
Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features68
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Automated Scheduling
  • CRM
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Confirmations/Reminders
  • Contact Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Live Chat
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Coupons
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Patient Engagement
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Scheduled Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Total features26
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Automated Scheduling
  • CRM
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Confirmations/Reminders
  • Contact Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Live Chat
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Coupons
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Patient Engagement
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Scheduled Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics

Integrations

  • Total integrations71
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations21
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

FC
AvatarImg

Fran C.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Swell logo

Swell

Swell is swell!

Reviewed 2 years ago

Overall, Swell is an excellent product and has increased our 5 Star google ratings since we've been using it. It makes

Pros

I love the notifications for reviews and surveys. I don't have to think to login to Swell- I just open my email and there it is.

Cons

I would like if the emails showed the review without the need to login for the full review details.

Vendor response

Hi Fran, thanks for this great feedback! I'm glad you've liked using Swell and that it's helped you earn 5-star reviews. I will share your comment about seeing the full review without logging in with our Product team. Thank you!

JS
AvatarImg

Jennifer S.

Hospital & Health Care, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Swell logo

Swell

Swell is great!

Reviewed 6 years ago

Overall it is a great site to keep track of how your business is doing!

Pros

Easy to use. Easy to understand.Helpful in keeping an eye on how our business is doing.

Cons

Sometimes pt are not receiving link to review.

MN
AvatarImg

Michael N.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Swell logo

Swell

Google

Reviewed 3 years ago

Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to evaluate other competitors.

Pros

Purely for the usage of gathering Google reviews.

Cons

Sometimes my patients will not receive review notifications.

MW
AvatarImg

Mylee W.

Utilities, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Swell logo

Swell

Love this company

Reviewed 2 years ago
Pros

Swell is really easy and convenient to use, our company uses it on the daily to accumulate reviews for our google page. This helps bring in more business and appear as trustworthy. Using swell, we have maintained a 4.9 star rating.

Cons

It can be a little messy, we only use the review part of it to send out reminders to leave a review on our google page.

KL
AvatarImg

Kimberly L.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Patient Survey

Reviewed 5 years ago

We have been using Swell for only 3 months. A new patient told us the other day that she decided to see us is because of the reviews (that Swell has been collecting for us). Before Swell we had a review once in a while, after Swell we have several every month!!

Pros

I can review survey from patients daily.

Cons

That surveys aren't sent immediately when patient checks out.

DL
AvatarImg

Darryl L.

Business Supplies and Equipment, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Swell logo

Swell

Trial

Reviewed 3 years ago

Good

Pros

Easy to use. The customer review the agent's performance.

Cons

Sometimes it would take extra time just to have a review.

SG
AvatarImg

Sam G.

Marketing and Advertising, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Swell logo

Swell

Swell Review

Reviewed 5 years ago
Pros

Modern interface. Easy to send and review messages.

Cons

Experienced some bugs and hurdles with customization

am
AvatarImg

amanda m.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Swell logo

Swell

easy to use

Reviewed 5 years ago
Pros

easy to use, automatically sends out review requests

Cons

seems to not be pulling any reviews after the first month

JM
AvatarImg

Jan Mellenium F.

Medical Practice, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Swell logo

Swell

Rockstar

Reviewed 3 years ago

Amazing

Pros

It is easy to use and Efficient to use specially on multiple sending of review links.

Cons

There is no notifications on to the sender how the review went.

AF
AvatarImg

Alan F.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Swell logo

Swell

Good at first, then...

Reviewed 2 years ago

Beware! The biggest problem we have with Swell is their customer service and support. It is a joke. We lost the ability to text our customers, through no fault of Swell, but when we called support we got their voicemail. We left a message during their posted business hours on a Thursday. They never called us back. We finally called sales and they picked up the phone on the first ring (a little trick I learned when companies don't answer their support calls). The salesperson said they would transfer us to support but warned us they like to get off early so they may not answer. They didn't... This company will do a great job during the sales process but their support is non-existent.

Pros

Texting was simple. We didn't use the review feature.

Cons

The latest app update changed the way a text message looks when you type. The sentence is a run on, meaning there's no breaks after so many characters making it very difficult to proof before you send to a customer.

OA
AvatarImg

Omar A.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Amazing platform

Reviewed 5 years ago

Awesome experience and always get a response quickly if I have any questions or concerns.

Pros

The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.

Cons

Multiple reminders can be a pro and a con. Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.

LB
AvatarImg

Lindsay B.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

If you are not using Swell for review management, you are missing out!

Reviewed 3 years ago

I have had a good experience overall with Swell.

Pros

We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer.

Cons

Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation.

AJ
AvatarImg

Aubri J.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Swell for Dental Office

Reviewed 5 years ago
Pros

Simple integration, easy to use, reviews flow in effortlessly

Cons

System has timed out on occasion, causing review requests to not go out

Ca
AvatarImg

Christina a.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

easy to use

Reviewed 5 years ago

great

Pros

easy for my patients to leave a review after their appointment

Cons

I can't think of anything negative about the software right now

CC
AvatarImg

Crisel C.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Swell logo

Swell

I didn’t really help with much in my business

Reviewed a year ago

Not very good. I feel they didn’t deliver what they had sold

Pros

Automation of sending emails so that guest can leave a review.

Cons

Customer service and price is too high for what they offer

Vendor response

Hey Crisel, we'd love to learn more about your experience. Please feel free to shoot us an email at support@swellcx.com or give us a call at a (844) 560-2626. We'd be happy to see what we can do to help your account's performance.

OO
AvatarImg

Olu O.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Amazing!

Reviewed 5 years ago

By far the best product of its type that I have ever used and I have used several.

Pros

Swell is the most effective review system that I have seen! It is very easy to use, integrated with our software seamlessly and our review count has gone through the roof!! Simply amazing!

Cons

I really don't have a lot of complaints regarding this software. It does the job very well.

RG
AvatarImg

Reid G.

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Swell logo

Swell

Swell Review

Reviewed 3 years ago
Pros

That I don’t have to email a review form to our customers.

Cons

Following up with a homeowner about their review if they have not written one yet.

MS
AvatarImg

Michael S.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Swell logo

Swell

Satisfied user for Travel and Tourism

Reviewed 3 years ago

Very positive experience. Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software.

Pros

Chat feature and review prompts are the most impactful for our business.

Cons

The ap is sometimes a little cumbersome to navigate.

JN
AvatarImg

John Nichols I.

Consumer Services, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Swell logo

Swell

Swell February

Reviewed 3 years ago

It was good it helps the company review the products and services well

Pros

It so convenient to use. It has different features where to send.

Cons

Customer sometimes received a multiple survey.

JB
AvatarImg

Joelynn B.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Swell is great!

Reviewed 5 years ago

getting more reviews and more access for the patient to contact us

Pros

We have been using swell for approximately 6 months. We love it. It has helped us get reviews from our patients with the ease of sending a great looking link. I also love that patients can message us from the site. Its all so great!

Cons

I wish that we could send review requests more that one time to the same number.

MG
AvatarImg

Matthew G.

Consumer Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Swell logo

Swell

Great for Customer outreach

Reviewed 3 years ago
Pros

That is allows you to view if the customer process of the Review.

Cons

As of not I have not had any cons of the system.

MD
AvatarImg

Matt D.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Swell logo

Swell

Swell after 8 months

Reviewed 5 years ago

It has been good. We have gotten almost 200 reviews in less than a year.

Pros

It’s pretty effortless after you get it dialed in.

Cons

That if you allow google and Facebook as a review platform it also introduces the swell review. When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me. They need to remove that option. When I contacted customer support they said it could not be removed.

GC
AvatarImg

Gian Carlo C.

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Swell Review

Reviewed 2 years ago

I enjoy using this application, it help me save time sending review to my client.

Pros

This software is very user friendly, easy to navigate and time efficient.

Cons

None at all and it is perfect as it is.

Vendor response

Thanks Gian Carlo! We're so glad you're happy with Swell.

AN
AvatarImg

ALICIA N.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

We LOVE Swell!

Reviewed 6 years ago
Pros

Swell i easy to use and has greatly helped us improve our review performance.

Cons

I wish we had used it sooner. We waited too long to implement and lost out on many reviews.

JJ
AvatarImg

JoAnne J.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Get amazing reviews with Swell CX

Reviewed 5 years ago
Pros

This software is magic, it somehow gets customers to leave a review for you.

Cons

None, its great! If the price was possibly cheaper it may make it better, but I do not mind paying for all the features of the software.