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Swell vs Weave Comparison
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Good recommendations?
Overview
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
The return on investment has been outstanding. Swell is an awesome company to work with.
Pros
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Cons
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Removing names from list can be a bit confusing.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
Cons
However, it is costly since it does not work properly as often as it should. We do not use some of the features due to the inconvenient nature.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
Key features
- Total features78
- 2-Way Messaging
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audio Calls
- Auto-Responders
- Automated Responses
- Automated Scheduling
- CRM
- Call Conferencing
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Management
- Complaint Monitoring
- Confirmation/Reminders
- Contact Database
- Contact Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Drag & Drop
- Email Campaign Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- For Small Businesses
- Forms Creation & Design
- HIPAA Compliant
- IVR/Voice Recognition
- Interaction Tracking
- List Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Location
- Multi-User Collaboration
- NPS Survey Structure
- Negative Feedback Management
- Online Booking
- Online Voice Transmission
- PBX
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Progress Tracking
- Project Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real-Time Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Badge Management
- Review Display
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Voice Mail
- Workflow Management
- Total features73
- 2-Way Messaging
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audio Calls
- Auto-Responders
- Automated Responses
- Automated Scheduling
- CRM
- Call Conferencing
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Management
- Complaint Monitoring
- Confirmation/Reminders
- Contact Database
- Contact Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Drag & Drop
- Email Campaign Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- For Small Businesses
- Forms Creation & Design
- HIPAA Compliant
- IVR/Voice Recognition
- Interaction Tracking
- List Management
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Location
- Multi-User Collaboration
- NPS Survey Structure
- Negative Feedback Management
- Online Booking
- Online Voice Transmission
- PBX
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Progress Tracking
- Project Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real-Time Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Badge Management
- Review Display
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Voice Mail
- Workflow Management
Integrations
- Total integrations4
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations13
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
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