Most popular features of all Customer Management apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about TapMango's features:
Its very customizable and my customers love it and always come back for more.
Pros
This is a difficult question, there is just too much to love to pin point what I love most.
Cons
The reports can definitely be more user friendly.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store.
Pros
Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering.
Cons
Perhaps a payment scale based on employees?
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Customer Engagement in many great and current ways.
Pros
Versatility, ease of use and the best support! I love that I can call in anytime or look up video tutorials should I need the help. They continue to grow!
Cons
Integration with Clover Station gift cards and automatic integration to and from wallet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Customer retention, Marketing, Customer Service advice to grow my business.
Pros
I love that tapmango integrates directly with my POS making it easy for employees to keep track of awarded points.
Cons
I would like to have stationary tablet for both parties to increase transaction time and time outs in program.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
It gives you a logistical breakdown of all of your customers and helps you track metrics with a beautifully designed interface.
Cons
The only thing I would recommend they add is a feature to get some of their social media accounts for more premium gifts.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Always fantastic!
Pros
Feature rich and very customizable with many logic controlled actions.
Cons
The learning curve was steep, but if you want features it was worth it.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
As administrator, i get lots of useful data and reports.
Cons
I need a good quality sticker for the front door glass, the sticker they provide is very low quality
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Great customer service, fully customizable for your business needs.
Tapmango is a software that revolutionized our interaction with customers and investors.
Pros
- It is quite customizable, creating a more efficient categorization of our clients.
Cons
I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
They have been amazing to work with from their initial sales approach to their constant customer service through this process.
Pros
After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango.
Cons
For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!
We really enjoy the easy to use interface and great customer service
Pros
Our clients found it pretty easy to use, which is great!
Cons
I wish I could integrate this into my current CRM, but I think that's more of an issue on my CRM's side than TapMango.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience!
Pros
Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking
Cons
Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Love the texting ability and customer retention rewards Tapmango offers.
Cons
Wish it was able to integrate within my current pos system.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
-I can see an overview of my shop if I don't go in -Integrates with my POS and social media -Helps me with better marketing, I send only relevant messages -So many more useful features Cons: -Can't think of any
Also, displays our brand on the customer facing tablet that helps to legitimize our brand.
Pros
Customization of reward levels.
Cons
The only con I can think of is that the description fields of the rewards is not big enough to fully show the entire reward level description.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Electronic tracking of referrals and points per visit
Pros
People love the service and it definitely automated our very backward system of tracking referrals.
Cons
Price - since we plan to use this for all locations and they share one database, I think the rate should be so much lower given that what it does is constant and pretty basic.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Reports are pretty comprehensive, and the support team is willing to do all kinds of things to help you out, creating and copying templates when needed, and the online chat is very responsive most of the time
Cons
Not intuitive at all, very difficult to create email templates, no drag-and-drop functionality.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
HI there. First of all, we'd like to thank you for your feedback. We are constantly improving our platform, releasing improvements every 2 weeks. With that said, we'd like to address a few points you made:
* Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017)
* Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals. Hence the number of features. In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer.
Please contact us if you have specific feature questions or are unclear about anything!
Thanks,
Your TapMango Team.
We're able to effectively communicate to our customers when we are running sales.
Pros
When we send out a custom campaign for a sale, our sales numbers spike significantly.
Cons
This also means that they don't yet have official featured integrations with some of the big name POS software companies.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.
Pros
White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one.
Cons
I believe the UI and overall look of the admin dashboard can be improved.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
improvement in retail area
Pros
Leverages social media and texting to create connections with customers which is so important in this day and age.
Cons
The monthly cost is a little high for a small business so we are trying to determine if the benefits in sales outweigh the costs.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.
Pros
The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;
Cons
Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Keeps loyal customers returning and helps bring back lost customers
Pros
Text based point system, easy to get feedback from customers, keychain card can be used as gift cards, easy referral system.
Cons
One very minor thing we run into is inadequate lighting for the key cards to scan properly, however, this is on us as well. No real issues yet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It easy to use and great for advertising to prospective clients and current client It excellent for customer retention and keeping in contact with your customer
Pros
It save me money because I was subscribed with Aweber for email messaging and after discovering TapMango I no longer have the need for Aweber.
Cons
So far I like everything...I have no opposing issues at this time; all is well, professional and operative
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
Pros
The ability to check customers in/out without them interacting with tablet is a good feature. The history feature is good as well.
Cons
Would like the ability to print out historical records (or export to MS Excel for example).
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
