TapMango Features

TapMango

Customer Loyalty & Marketing Platform

4.77/5 (145 reviews)

TapMango Feature Summary

  • 500 branded keychain tags
  • 8'' tablet
  • Branded loyalty tags
  • CRM
  • Campaigns
  • Cross channel marketing
  • Customer activity tracking
  • Customer check-in
  • Customer groups
  • Customer sign up on in-store TapMango Tablet
  • Design and customization
  • Email, SMS and mobile push marketing
  • Loyalty card system
  • Member portal
  • Membership management
  • Mobile app notifications
  • No-card loyalty system
  • Online purchasing
  • POS integrations
  • Points system
  • Referrals
  • Rewards management
  • Social marketing

Competitor Feature Comparison

API
Activity Dashboard
Automatic Notifications
Campaign Management
Client Portal
Customer Database
Customizable Branding
Design Management
Discount Management
Employee Reward Programs
Loyalty Program
Mobile Integration
Multi-Campaign
POS
POS Integration
Promotions Management
Referral Tracking
Rewards Management
Social Network Marketing
Tagging
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Campaign Management
Client Portal
Customer Database
Customizable Branding
Design Management
Discount Management
Employee Reward Programs
Loyalty Program
Mobile Integration
Multi-Campaign
POS
POS Integration
Promotions Management
Referral Tracking
Rewards Management
Social Network Marketing
Tagging
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Campaign Management
Client Portal
Customer Database
Customizable Branding
Design Management
Discount Management
Employee Reward Programs
Loyalty Program
Mobile Integration
Multi-Campaign
POS
POS Integration
Promotions Management
Referral Tracking
Rewards Management
Social Network Marketing
Tagging
Visit WebsiteCompare App

Mobile apps

iOS App


18 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


71 reviews

TapMango Feature Reviews

25 reviewers had the following to say about TapMango's features:

Mikey Bars

Love this software!

2019-06-03

Its very customizable and my customers love it and always come back for more.

Pros

This is a difficult question, there is just too much to love to pin point what I love most.

Cons

The reports can definitely be more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Monica Ash

My Most Important Marketing Tool

2020-07-16

Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store.

Pros

Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering.

Cons

Perhaps a payment scale based on employees?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Atif Musharbash

This is the best and most versatile customer engagement platform out there!

2017-11-22

Customer Engagement in many great and current ways.

Pros

Versatility, ease of use and the best support! I love that I can call in anytime or look up video tutorials should I need the help. They continue to grow!

Cons

Integration with Clover Station gift cards and automatic integration to and from wallet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stan Tracht

TapMango has performed beyond our expectations. Customers love earning points!

2017-05-12

Pros

Generates a lot of repeat business. Integrates with our POS system (Lightspeed).

Cons

The reporting could be more flexible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Julie Valdes

Tapmango has the best customer service of any loyalty program I have used for my business!

2017-09-12

Customer retention, Marketing, Customer Service advice to grow my business.

Pros

I love that tapmango integrates directly with my POS making it easy for employees to keep track of awarded points.

Cons

I would like to have stationary tablet for both parties to increase transaction time and time outs in program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Salvador Silva-Rodriguez

Keep your customers coming back with TapMango

2019-01-15

Pros

It gives you a logistical breakdown of all of your customers and helps you track metrics with a beautifully designed interface.

Cons

The only thing I would recommend they add is a feature to get some of their social media accounts for more premium gifts.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Keith Dunphy

The future of customer engagement!

2020-03-24

Always fantastic!

Pros

Feature rich and very customizable with many logic controlled actions.

Cons

The learning curve was steep, but if you want features it was worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Pleasent

2017-10-10

Pros

As administrator, i get lots of useful data and reports.

Cons

I need a good quality sticker for the front door glass, the sticker they provide is very low quality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael J. Schiff

Great Service, wonderful customer service at a valued price!!

2018-11-09

Great customer service, fully customizable for your business needs.

Pros

Fully customizable around your business needs.

Cons

Nothing bad to say. Everything works as intended...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose Rafael Zabala Perez

A very interesting software that allows you to organize your client portfolio

2018-07-11

Tapmango is a software that revolutionized our interaction with customers and investors.

Pros

- It is quite customizable, creating a more efficient categorization of our clients.

Cons

I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalia Castro

Highly Recommended

2019-01-28

They have been amazing to work with from their initial sales approach to their constant customer service through this process.

Pros

After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango.

Cons

For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TapMango


Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Read more
Vanessa Davis

Decent Loyalty Program

2018-11-22

We really enjoy the easy to use interface and great customer service

Pros

Our clients found it pretty easy to use, which is great!

Cons

I wish I could integrate this into my current CRM, but I think that's more of an issue on my CRM's side than TapMango.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Dawson

Superior Support

2017-02-09

I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience!

Pros

Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking

Cons

Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank Pacera

Good Customer Rewards Program

2019-04-10

Pros

Love the texting ability and customer retention rewards Tapmango offers.

Cons

Wish it was able to integrate within my current pos system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Samson Talkar

Great Loyalty Program

2016-01-25

-I can see an overview of my shop if I don't go in -Integrates with my POS and social media -Helps me with better marketing, I send only relevant messages -So many more useful features Cons: -Can't think of any

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Phillip Thompson

Very useful and intuitive system. Provides a great way to reward customers and keep them returning.

2017-06-07

Also, displays our brand on the customer facing tablet that helps to legitimize our brand.

Pros

Customization of reward levels.

Cons

The only con I can think of is that the description fields of the rewards is not big enough to fully show the entire reward level description.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fiona Noelle Hilario

Excellent! A great addition to what we already have going!

2018-04-04

Electronic tracking of referrals and points per visit

Pros

People love the service and it definitely automated our very backward system of tracking referrals.

Cons

Price - since we plan to use this for all locations and they share one database, I think the rate should be so much lower given that what it does is constant and pretty basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Lots of Capabilities, but not entirely user friendly and a definite learning curve

2018-01-10

Pros

Reports are pretty comprehensive, and the support team is willing to do all kinds of things to help you out, creating and copying templates when needed, and the online chat is very responsive most of the time

Cons

Not intuitive at all, very difficult to create email templates, no drag-and-drop functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from TapMango


HI there. First of all, we'd like to thank you for your feedback. We are constantly improving our platform, releasing improvements every 2 weeks. With that said, we'd like to address a few points you made:

* Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017)

* Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals. Hence the number of features. In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer.

Please contact us if you have specific feature questions or are unclear about anything!

Thanks,
Your TapMango Team.

Read more
Jimmy Woodley

Tapmango is excellent!

2017-11-13

We're able to effectively communicate to our customers when we are running sales.

Pros

When we send out a custom campaign for a sale, our sales numbers spike significantly.

Cons

This also means that they don't yet have official featured integrations with some of the big name POS software companies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dave Smith

Outstanding Product for Restaurants, Built to Scale

2020-03-19

Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.

Pros

White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one.

Cons

I believe the UI and overall look of the admin dashboard can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Has helped improve our retail income in our yoga studio

2018-05-21

improvement in retail area

Pros

Leverages social media and texting to create connections with customers which is so important in this day and age.

Cons

The monthly cost is a little high for a small business so we are trying to determine if the benefits in sales outweigh the costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Erica Thomas

Our old pad was having issues and we recently received a new pad.

2017-11-15

We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.

Pros

The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;

Cons

Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Pipe

AWESOME! Its fivestars with so many more options at a lower price.

2018-03-11

Keeps loyal customers returning and helps bring back lost customers

Pros

Text based point system, easy to get feedback from customers, keychain card can be used as gift cards, easy referral system.

Cons

One very minor thing we run into is inadequate lighting for the key cards to scan properly, however, this is on us as well. No real issues yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Neucleus Arnold

I need help in creating and sending an image ad and Karin was so professional and smart to help

2018-04-02

It easy to use and great for advertising to prospective clients and current client It excellent for customer retention and keeping in contact with your customer

Pros

It save me money because I was subscribed with Aweber for email messaging and after discovering TapMango I no longer have the need for Aweber.

Cons

So far I like everything...I have no opposing issues at this time; all is well, professional and operative

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ken Burgener

Learned Tap Mango in minutes

2017-10-11

Pros

The ability to check customers in/out without them interacting with tablet is a good feature. The history feature is good as well.

Cons

Would like the ability to print out historical records (or export to MS Excel for example).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more