TapMango Pricing Plan & Cost Guide

TapMango

Customer Loyalty & Marketing Platform

4.77/5 (145 reviews)

TapMango Pricing

Pricing model: Subscription

https://www.tapmango.com/pricing/

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TapMango Pricing Reviews

Pros
  • We use TapMango as our loyalty program because out current CRM does not have one with a lot of features. Our clients found it pretty easy to use, which is great.Vanessa D.Read the full review
  • TapMango has helped us maintain our loyalty program with different types of promotions. We really enjoy the easy to use interface and great customer service.Vanessa D.Read the full review
  • The new development Tapmango has implemented over the last 6-8 months has been amazing. M super happy with all the features like review boost and ordering via app.John M.Read the full review
Cons
  • The problem began when our account started to do the onboarding process. First, the process of communication was horrible.Debbie B.Read the full review
  • Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated.Debbie B.Read the full review
  • Does not function well with other retail POS software. No support and I have been trying for 6 month to stop them from billing my card.Ram U.Read the full review
96%
recommended this to a friend or a colleague

25 reviewers had the following to say about TapMango's pricing:

Jeff Lichterman

Great Loyalty Rewards Program

Used daily for 2+ years
Reviewed 2017-04-20
Review Source: Capterra

While the manager of the Memphis Franchise, having used Five Star, we were looking for a different more cost-effective solution and found Tap Mango. The solution is very easy to use, the cost for us is extremely affordable and the Customer Service and support from the Account manager on down is second to none. I have recommended Tap mango to many of my fellow franchisees, and implemented it immediately upon purchasing the Nashville franchise! I cannot say enough for all they do for us!

Pros
Ease of use, and low cost

Cons
I cannot think of anything

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ram Umrao

Awful support Staff

Used daily for 2+ years
Reviewed 2019-10-25
Review Source: Capterra

Terrible support

Pros
There just isn't anything to like the equipment is cheap and doesn't work.

Cons
Too cumbersome to use. Does not function well with other retail POS software. No support and I have been trying for 6 month to stop them from billing my card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Sandra Carter

Great for small business...

Reviewed 2017-04-25
Review Source: Capterra

This is the best tool for small business. It's easy to use NOT too many confusing steps. So far, my experience has been great with each person I talked with. The best thing, it's affordable for "small business owners" like myself. I recommend this to all small business to make life a little easier....

Pros
It's ease of use and pricing is right for small businesses.

Cons
At this time, I like everything about the software, no complaints!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sunil Thakkar

EXCELLENT PRODUCT - YOU THINK OF A FEATURE AND IT IS ALREADY THERE

Used daily for 1-2 years
Reviewed 2017-09-18
Review Source: Capterra

Customer loyalty - and customer satisfaction.

Pros
Great value for the price you pay. Easy to use and very user friendly. The best part of it is the support you get with this product.

Cons
I would like to see more information about the rewards printed customer receipt. It does has a app to download and install that will give you the information but best way to communicate is to print it on receipt.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

TapMango

Used daily for less than 6 months
Reviewed 2019-12-06
Review Source: Capterra

My experience has been nothing but great! TapMango has been a great program to use.

Pros
- Great customer service - Amazing pricing - Great features - Great customer retention rewards that are offered

Cons
Not as user friendly as I would like it to be but other than that, I have no complaints when it comes to using TapMango, so far.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Salar Iqbal

Great software!

Used daily for 1-2 years
Reviewed 2018-12-18
Review Source: Capterra

Pros
Easy to use and easy to make campaigns and send text/emails to customers.

Cons
The price a too high for a loyalty service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mikey Connors

Hands down THE most incredible loyalty platform and company I have ever encountered.

Used daily for 6-12 months
Reviewed 2017-11-03
Review Source: Capterra

With TapMango you shouldn't ask yourself if you CAN afford it. You should be asking yourself if you can afford NOT to have it. There are too many benefits to list.

Pros
There is LIMITLESS options for reward options, whatever you can think of this program can handle. The customer service is hands down the best ive ever come across in my years of running business. They also give you your OWN branded cards instead of making you push their company on your cards. I can go on and on about how amazing this program is but youll have to try it for yourself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fiona Noelle Hilario

Excellent! A great addition to what we already have going!

Used daily for less than 6 months
Reviewed 2018-04-04
Review Source: Capterra

Electronic tracking of referrals and points per visit

Pros
Easy to use and tracks everything for us. CSR's have made the set-up and upkeep very simple. He also follows up every month to see where we are at which makes us feel that they really are about our growth! People love the service and it definitely automated our very backward system of tracking referrals. Highly recommend them!

Cons
Price - since we plan to use this for all locations and they share one database, I think the rate should be so much lower given that what it does is constant and pretty basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeffrey Matthews

Tapmango is a fantastic value

Used daily for less than 6 months
Reviewed 2019-08-22
Review Source: Capterra

Rep. has been fantastic - always quick to respond and extremely helpful. They put a huge emphasis on customer service and it really shows - if I need something they will get back to me within 2 hours.

Pros
Tapmango to me is a steal. The price that we pay is competitive to other loyalty softwares, but we get far more. Our own branded app, our own branded keychains. They give the tools to help grow the business and provide insight on how to help you do that

Cons
I would’ve liked to have been asked what exactly I wanted for our app before they made it. but I have since requested and they are giving me what I ask for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Pleasent

Used daily for 1-2 years
Reviewed 2017-10-10
Review Source: Capterra

Pros
It is user-friendly for staff and customers. As administrator, i get lots of useful data and reports.

Cons
I need a good quality sticker for the front door glass, the sticker they provide is very low quality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Umer Awan

Great experience, customer service is awesome.

Used daily for 1-2 years
Reviewed 2017-09-18
Review Source: Capterra

Repeat customers.

Pros
Tap Mango is great, we use it daily and customers like having a loyalty program. It does help bring customers back in which is great.

Cons
Need it to sync with Shopify. Our online customers will stick with us with this option. I have been shopping around at the moment due to the price of this and lack of shopify integration.

Response from TapMango


Hi Umer. Thanks for you review.

Our team is working on a Shopify integration, which should be available within a few weeks. We'll reach out to you once that becomes available!

Thanks again,
Your TapMango Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Zach Chilcote

Cost efficient to the max.

Used daily for 1-2 years
Reviewed 2017-04-09
Review Source: Capterra

My sales have increased by over 10% last year and most of this has to do with the customer retention of TapMango.

Pros
The ease of use for the cost.

Cons
It freezes up once every 2 weeks, for about 1 hour.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Juli Hinze

The website is very user friendly.

Used daily for less than 6 months
Reviewed 2018-03-12
Review Source: Capterra

Pros
The software is user friendly, and very affordable. The customer service is outstanding! I highly recommend this program to anyone that wants a rewards program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bryson Marshall

Great Stuff

Used daily for less than 6 months
Reviewed 2019-02-08
Review Source: Capterra

I love the Customer Support Reps! They do a Great job. The Software is revolutionary and awesome!

Pros
Awesome Demos and Customer Service. User Friendly

Cons
A little Expensive if you get the Full deal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stan Tracht

TapMango has performed beyond our expectations. Customers love earning points!

Used daily for 1-2 years
Reviewed 2017-05-12
Review Source: Capterra

Pros
Ease of use. Great value. Helps build a loyal customer base. Generates a lot of repeat business. Integrates with our POS system (Lightspeed).

Cons
The reporting could be more flexible. The tablet is too small and can be a pain in the butt to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Divyanshu Agrawal

Best app to monetise your content

Used daily for less than 6 months
Reviewed 2020-08-30
Review Source: Capterra

Absolutely amazing! No payment delays, no stress, wonderful customer support and the best thing is that they value each and every content creator.

Pros
If you're a content Creator, then you must be facing the problem of monetizing your content, TagMango helps all content creators to easily monetise their content with full freedom. It is 100% genuine and I am really loving how easy it is to use. Must to use if you are looking to monetise your content.

Cons
Why tagmango was not launched before?? It is so amazing that literally I cannot find a single con for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Khanh Duong

Best Rewards system

Reviewed 2017-02-14
Review Source: Capterra

Lots of features and powerful system. Very good value. Our client agent are finding ways to boost up sales and it is WORKING.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jerry Harrell

The Best Add-On Service We've Used

Used daily for 2+ years
Reviewed 2017-02-17
Review Source: Capterra

We had been using another client loyalty app for our business when we learned of Tap Mango. Once we compared the two, Tap Mango offered many more features that we wanted at a better price. We haven't looked back since the day we rolled out the service to our clients. Now we use it for Rewards, Communication, and Pre-Paid Services (via the Vouchers). As new features are added so are our ways to use the program.

Pros
Ease of use for clients

Cons
Sometimes organizing Campaigns can get confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Raftery

Excellent customer support and once figured out, easy to use.

Used weekly for 6-12 months
Reviewed 2017-11-10
Review Source: Capterra

Pros
The quickness data is transferred is extremely useful. My last system would do an update every 24 hours, which made it difficult to quickly reference or correct errors. The staffs ability to assist with questions and concerns is excellent. There is never more than a few minute wait in line and a quick solution to any problems that arise.

Cons
There should be more videos on the YouTube channel to educate and assist with the full capacity this software offers. I spend most of my time learning from YouTube tutorials and wish there was more TapMango videos to learn from. Compared to what I have spent with previous rewards systems, I feel Tapmango is a bit overpriced. To resupply key tags seems to be outrageously priced, so we have decided not to use them anymore.

Response from TapMango


Andrew, thank you for your feedback.

You mentioned that you found our system overpriced. In these cases, we believe we failed to convey the full benefit of our platform. From ability to effectively retain your customers, ability to bring you new customers through automated friend referral and online reviews, to ability to upsell to you customers through flash deals, we truly believe our system is more than fairly priced, as it can have a profound impact on any business that uses it.

As far as the cost of resupplying the tags, TapMango does it at cost. Our tags are manufactured in the US to ensure high quality and quick turn around time. But even then, we believe we were able to negotiate the lowest cost on the market.

As far as YouTube videos go, we have revamped our support site, including video tutorials. Please visit Help & Support link from your portal.

Again, please let us know if we can be of any further help.

Thanks,
Your TapMango team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Has helped improve our retail income in our yoga studio

Used daily for less than 6 months
Reviewed 2018-05-21
Review Source: Capterra

improvement in retail area

Pros
The software is very easy to use. I love the happy hour feature where customers can purchase items on sale for a specified amount of time. Leverages social media and texting to create connections with customers which is so important in this day and age.

Cons
The monthly cost is a little high for a small business so we are trying to determine if the benefits in sales outweigh the costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Donna Dittman

Made my clients happy, but not my bank account

Used daily for less than 6 months
Reviewed 2020-06-14
Review Source: Capterra

I brought the program in to thank my clients and reward them. I do not think I had any ROI or referrals of new clients because of it.

Pros
At customer checkout, the instant win option was a big hit. Also the automated reminders for birthdays and next appt s.

Cons
It is a very customizable program and you must give your self adequate time to fully plan out what incentives you want to offer. If you are not watching carefully, you could end up losing a lot of money. For example, we gave $5 off each time someone signed up for the rewards program and that added up to a lot of money. I wish I had instead offered bonus points or something else that would bring the customer back in. I assigned point values to every product and service purchased and this integrated with our checkout software (square) at checkout but for online purchases, I had to manually add points to the profile. TapMango reached out to me several times to check in and offer help, I was just too busy and let it run itself after I did the initial set up with the service rep. I did not monitor what it was costing me or assess if I was getting a good ROI. When we closed for COVID I stopped using TapMango and am not sure if I can afford to bring it back. Bottom line - wonderful product if you take the time to see how it will impact your bottom line over time. it is a good tool in the right hands.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jose Rafael Zabala Perez

A very interesting software that allows you to organize your client portfolio

Used daily for 6-12 months
Reviewed 2018-07-11
Review Source: Capterra

Tapmango is a software that revolutionized our interaction with customers and investors. Loyalty is a commendable value that must be maintained with much effort, permanently seducing users and customers, and Tapmango has made it a reality, keeping the customer captive of our new products.

Pros
Tapmango, has revolutionized the management of clients in my workplace and reasons have ample: - Creation of customer loyalty program through promotions, new products, new shipments and nationwide distribution form. - Develops a detailed program based on the customer experience with our GLI products and new investors. - It is quite customizable, creating a more efficient categorization of our clients.

Cons
I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robb Zuk

Fabulous initial education, training and setup support

Used daily for less than 6 months
Reviewed 2020-06-13
Review Source: Capterra

Just starting out with so more on this later.

Pros
The pre-sales education, followed by setup support and training, are the best I've ever experienced. Each time we had a session with [SENSITIVE CONTENT HIDDEN] I ended up saying to myself, "The initial startup costs are worthwhile even if we decide not to use the product... because of the value of the education."

Cons
Online orders not yet pushed directly into our Square POS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Donnie R. Jones

Awesomeness at a tap "Tap Mango" that is

Used daily for 6-12 months
Reviewed 2017-01-31
Review Source: Capterra

Tap Mango is as easy as it gets to contact your customers and keep them engaged in your store. If you can't make it with Tap Mango you just can't make it . We have not used all of the program but the parts we have used drive our sales and increases morale with our customers. We are a high profile location and it's nice to be able to reward our customers with minimal effort. Tap Mango is the best leave the rest. Tap Mango's dashboard is amazing and the reports you can generate are phenomenal. Second to none. Price can not be beat. Can't say enough about these folks. Great customer service. Always there when we call and they go out of their way to assist in any way possible. Thanks Tap Mango.

Pros
versatality

Cons
nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ken Burgener

Learned Tap Mango in minutes

Used daily for less than 6 months
Reviewed 2017-10-11
Review Source: Capterra

Pros
The program is very intuitive, the user interface is easy to navigate. The ability to check customers in/out without them interacting with tablet is a good feature. The history feature is good as well.

Cons
The monthly license fee is somewhat expensive - perhaps adjust it up or down depending on the amount of customer records you maintain. Would like the ability to print out historical records (or export to MS Excel for example).

Rating breakdown

Value for money
Ease of use
Features
Customer support

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