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TeamSupport vs BOSSDesk Comparison

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Overview

Category Leaders

TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

Category Leaders

BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

470

269

51

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

5

4

3

2

1

58

36

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.

DC

Deborah C.

Pros

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I have had nothing but a good experience with BOSS Solutions. They offer a wealth of information and solutions that meet of needs and they have a very responsive and friendly team to work with.

MO

Maria O.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

Cons

Reports are a little difficult and confusing to set up.

AT

Andrew T.

It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.

AH

Alfred H.

There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Emin N.

Cons

The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.

JP

Joshua P.

Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.

JP

John P.

Missing a few things we had in 3.9. Used to be able to itemize purchases in tickets.

RC

Ronald C.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features139
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Barcode / Ticket Scanning
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Routing
  • Case Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Management
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features107
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Barcode / Ticket Scanning
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Routing
  • Case Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Management
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations45
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk