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TeamSupport vs Bugfender Comparison

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Overview

Category Leaders

TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

Bugfender is a bug tracking software designed to help developers view mobile or web application logs and track and resolve...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

470

269

51

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.2

5

4

3

2

1

7

11

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.

Pros

Regarding the integration and the usability is was very to integrate into our apps, and we get good very good support.
There is a significant improvement in performance. There is a significant improvement in UI.
I've used for android and iOS and the best thing here was how easy it was to implement. Compared with other solutions it was out of the box to have everything working as expected.

Cons

Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Cons

The "filter by" version has duplication and not working as expected, especially in the crash report. Sometimes it takes time until the logs appear in the web view.
So, overall the balance is negative, as it is damaging my productivity just because they are too insistent on being reviewed. Hope you can now stop asking for it for some time at least.
The crash report "filter by" is very limited. The crashes usually don't say much, it's very hard to investigate, understand the origin of the crash and how to resolve.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features139
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Network Monitoring
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Sentiment Analysis
  • Server Logs
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Software Development
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features36
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Network Monitoring
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Sentiment Analysis
  • Server Logs
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Software Development
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations41
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations11
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

TeamSupport vs. Bugfender

See how TeamSupport and Bugfender stack up against each other by comparing features, pricing, ratings, integrations, security & more.