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TeamSupport vs Click2Mail Comparison
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Overview
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.
Click2Mail.com is an SaaS print-to-mail service for automating the on-demand sending of documents as postal mail with USPS IMb delivery tracing.
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Pricing
Starting from
49
/user
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
0.40
One-time payment
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
LA
Linda A.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
AH
Atlee H.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
DC
Deborah C.
Pros
The greatest thing about it is that you can setup a kind of mail merge capability and integrate it with external services to provide an automated mail out.
AR
Austin R.
No matter how good the response of my postcards...No matter how good the price is.
BP
Brian P.
Overall -- they offer a lot of options and great features. Their support for the most part was great.
Thomas L.
Cons
Reports are a little difficult and confusing to set up.
AT
Andrew T.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
AH
Alfred H.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
Emin N.
Cons
This service is the worst of them all, I used them to mail out to 586 recipients and none of them received my mail. WORST SERVICE EVER STAY AWAY.
BM
Bilawal M.
Sometimes skewed printing and other printing defects.
PS
Pedro S.
Customer service at Click 2Mail has no comparison. Even when I've messed up my own order they corrected it, and at times credited my account with spendable cash.
BP
Brian P.
Key features
- Total features102
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asset Lifecycle Management
- Assignment Management
- Auto-Responders
- Automated Routing
- CASS Certified
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Delivery Tracking
- Design Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Graphical Mail Piece Designer
- Help Desk Management
- IT Asset Management
- Incident Management
- Intelligent Mail Support
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mailer Templates
- Mailing List Purchasing
- Mailing List Scrubbing
- Mailing Services Integration
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple User Accounts
- NCOALink Processing
- Network Monitoring
- Online Forums
- PAVE Certified Presorting
- Performance Metrics
- Printing Services Integration
- Prioritization
- Problem Management
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integrations
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
- Total features18
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asset Lifecycle Management
- Assignment Management
- Auto-Responders
- Automated Routing
- CASS Certified
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Delivery Tracking
- Design Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Graphical Mail Piece Designer
- Help Desk Management
- IT Asset Management
- Incident Management
- Intelligent Mail Support
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mailer Templates
- Mailing List Purchasing
- Mailing List Scrubbing
- Mailing Services Integration
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple User Accounts
- NCOALink Processing
- Network Monitoring
- Online Forums
- PAVE Certified Presorting
- Performance Metrics
- Printing Services Integration
- Prioritization
- Problem Management
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integrations
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
Integrations
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