TeamSupport vs ClickDesk Comparison

Overview

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child...

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

443

257

50

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.
Fantastic product, wonderful team and one of the best example of perfection. Easy-to-use user interface.
The customer service portal is very easy to use and gave me confidence immediately. Commercial capabilities in real time are a great advantage and solid reports are very functional.

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Cons

Plus, the sentiment is not always accurate. For example, if someone writes a short sentence "I've attached the report", the software interprets this as sad or frustrated.
From time to time I had problems because the program was loaded slowly and the customization was a bit restricted, however, I was able to continue working.
CSV format, without the needed flexibility and graphical representation of information (no hyperlinks, no PDF, no graphics) makes a very limited customer hub interface.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features121
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Defect Tracking
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Third Party Integration
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Total features44
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Defect Tracking
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Third Party Integration
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Integrations

  • Total integrations44
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations56
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation