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TeamSupport vs ETQ Reliance Comparison
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Overview
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet...
Reliance is the world’s most comprehensive, flexible and proven QMS software for quality-centric customers in dozens of industries....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
Pros
The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility.
Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios.
Mudssar A.
As the administrator of the system the success we have had implementing applications has been a positive experience. Once the users see an application they want more.
Cons
Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
Emin N.
Cons
Attempts to correct this with assistance from ETQ has failed so far. Management is souring on the use of this software due to a decrease in technical support.
It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult.
Marisa Z.
The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.
Key features
- Total features106
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Air Emissions Management
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Approval Process Control
- Archiving & Retention
- Asbestos Management
- Assessment Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Planning
- Audit Trail
- Auto-Responders
- Automated Routing
- Barcode / Ticket Scanning
- Benchmarking
- Bills of Material
- Business Process Control
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contact Database
- Contact Management
- Controls Audit
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Defect Tracking
- Demand Forecasting
- Digital Signature
- Distribution Management
- Document Automation
- Document Coding & Control
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- EDI
- ERP
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Environmental Compliance
- Equipment Management
- Event Triggered Actions
- Exceptions Management
- FDA Compliance
- Feedback Management
- File Management
- Financial Management
- Forecasting
- Forms Management
- Full Text Search
- HIPAA Compliant
- Hazardous Materials Management
- Help Desk Management
- ISO Compliance
- ISO Standards Management
- IT Asset Management
- IT Risk Management
- Import/Export Management
- Incident Management
- Industrial Safety Management
- Inspection Management
- Interaction Tracking
- Internal Controls Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Legal Risk Management
- Live Chat
- MES
- Macros/Templated Responses
- Maintenance Management
- Material Requirements Planning
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple User Accounts
- OSHA Compliance
- OSHA Recordkeeping
- Occupational Health Management
- Offline Access
- Onboarding
- Online Forums
- Operational Risk Management
- Order Fulfillment
- Order Management
- Order Tracking
- Performance Metrics
- Periodic Review
- Planning Tools
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Production Management
- Production Scheduling
- Production Tracking
- Project Management
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Quality Control
- Quality Management
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputational Risk Management
- Response Management
- Returns Management
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Risk Management
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Management
- Sales & Operations Planning
- Sales Orders
- Sarbanes-Oxley Compliance
- Search/Filter
- Secure Data Storage
- Security Auditing
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shipping Management
- Single Sign On
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Supplier Quality Control
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Sustainability Management
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Third Party Integrations
- Traceability
- Training Management
- Training Record Management
- Transportation Management
- Usage Tracking/Analytics
- Vendor Management
- Version Control
- Warehouse Management
- Waste Management
- Water Management
- Website Integration
- Widgets
- Wiki
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features164
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Air Emissions Management
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Approval Process Control
- Archiving & Retention
- Asbestos Management
- Assessment Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Planning
- Audit Trail
- Auto-Responders
- Automated Routing
- Barcode / Ticket Scanning
- Benchmarking
- Bills of Material
- Business Process Control
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contact Database
- Contact Management
- Controls Audit
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Defect Tracking
- Demand Forecasting
- Digital Signature
- Distribution Management
- Document Automation
- Document Coding & Control
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- EDI
- ERP
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Environmental Compliance
- Equipment Management
- Event Triggered Actions
- Exceptions Management
- FDA Compliance
- Feedback Management
- File Management
- Financial Management
- Forecasting
- Forms Management
- Full Text Search
- HIPAA Compliant
- Hazardous Materials Management
- Help Desk Management
- ISO Compliance
- ISO Standards Management
- IT Asset Management
- IT Risk Management
- Import/Export Management
- Incident Management
- Industrial Safety Management
- Inspection Management
- Interaction Tracking
- Internal Controls Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Legal Risk Management
- Live Chat
- MES
- Macros/Templated Responses
- Maintenance Management
- Material Requirements Planning
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple User Accounts
- OSHA Compliance
- OSHA Recordkeeping
- Occupational Health Management
- Offline Access
- Onboarding
- Online Forums
- Operational Risk Management
- Order Fulfillment
- Order Management
- Order Tracking
- Performance Metrics
- Periodic Review
- Planning Tools
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Production Management
- Production Scheduling
- Production Tracking
- Project Management
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Quality Control
- Quality Management
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputational Risk Management
- Response Management
- Returns Management
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Risk Management
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Management
- Sales & Operations Planning
- Sales Orders
- Sarbanes-Oxley Compliance
- Search/Filter
- Secure Data Storage
- Security Auditing
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shipping Management
- Single Sign On
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Supplier Quality Control
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Sustainability Management
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Third Party Integrations
- Traceability
- Training Management
- Training Record Management
- Transportation Management
- Usage Tracking/Analytics
- Vendor Management
- Version Control
- Warehouse Management
- Waste Management
- Water Management
- Website Integration
- Widgets
- Wiki
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations49
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrationsN/A
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
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