App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

TeamSupport vs HappyFox Help Desk Comparison

Add to Compare

Compare similar apps

Bitrix24 logo

Bitrix24

4.1

Agile CRM logo

Agile CRM

4.1

Zendesk Suite logo

Zendesk Suite

4.4

Freshdesk logo

Freshdesk

4.5

ServiceNow logo

ServiceNow

4.5

NinjaOne logo

NinjaOne

4.9

Good recommendations?

Overview

Category Leaders

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet...

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

809

5

4

3

2

1

475

276

52

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

89

5

4

3

2

1

62

22

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.

Pros

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

Cons

Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Cons

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features102
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features75
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations49
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations65
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TeamSupport logo

TeamSupport

Very flexible and feature driven

Reviewed 5 years ago

Got to view a complete help desk software

Pros

The flexibility and ability to handle customer demand. Application has the ability to support product management and customer management that other help desk applications do not which is a big plus. TeamSupport has a very active and responsive support team which was very impressive many times.

Cons

The interface I wish was a little more eye pleasing and wish there was a few more custom features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

Good Help desk or customer support application

Reviewed 5 years ago
Pros

Simple and easy execution. Covers all the standard help desk needs. Simple pricing structure. Well ticket Management.

Cons

Reports cannot be generated in all formats. Slow in loading. Customization issues. Less third-party integration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TeamSupport logo

TeamSupport

Improved our customer service

Reviewed 3 years ago
Pros

Great help desk – it integrates all the features that we need. I found the SLA management particular useful

Cons

Copying tickets could be simplified and we had some issue with the text formatting

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TeamSupport logo

TeamSupport

Great helpdesk application!

Reviewed 4 years ago

Improved team communication

Pros

TeamSupport is very simple in appearance and in its execution. It basically covers all the standard help desk necessities.

Cons

The interface looks a bit boring and they only offer a free trial period. Also, the cost per user is on the high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TeamSupport logo

TeamSupport

Enlightened new way of customer Service.

Reviewed 4 years ago
Pros

Good web based help desk software easily adoptable and very easy to use at first glace. easily accessible anywhere and anytime.

Cons

Really craving for an app based or mobile app However the web based works very well and havnt had any negative experience since i started using.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TeamSupport logo

TeamSupport

A valid Help Desk choice

Reviewed 4 years ago
Pros

TeamSupport's biggest draw is most likely how easily scalable it is as your customer support orginization grows, especially considering the ease of onboarding new support employees onto the software. Admin reporting features are also truely helpful, with a variety of stats that you can easily vizualize and gain insights into improving your uspport organization.

Cons

TeamSupport is not as large as some other competitors in the help desk space, so innovation on the product can be relatively slow, and upgrades are not very frequent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

Pretty good

Reviewed 8 years ago

A great system for help desk tickets. It has lots of flexibility to customize our "Help Desk Tickets". My criticism is for the front-end side; it's difficult to "guide" people to the correct category - It would be great if key words could categorize the ticket, instead of the user having to select a ticket type.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TeamSupport logo

TeamSupport

Feature rich, out of the box solution

Reviewed 5 years ago

Work flow integration, customer management.

Pros

This is one of the most-feature rich SaaS-based help desk systems on the market. Customization possibilities are excellent, especially the ability to embed Java widgets in the service portal.

Cons

Email management is awkward. Licensing model is not very flexible. No option for unlimited read-only users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TeamSupport logo

TeamSupport

Perfect solution for front line teams

Reviewed 4 years ago
Pros

TeamSupport is flexible in terms of its capability in handling cases, ticket handling, email tracking, support suggestions and others to name a few. It's perfect for IT help desk and support services.

Cons

Learning curve can be a bit longer, depends on the user's deep understanding of a support workflow. But overall, this app is seamless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

TeamSupport in Legal Industry

Reviewed 8 years ago

In the legal industry responding to requests for support in a timely manner is critical. TeamSupport allows our Help Desk to quickly and accurately troubleshoot and escalate issues with our users, both internal and externaL.

Pros

Ease of use speed easy to learn Powerful

Cons

Interface isn't very intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TeamSupport logo

TeamSupport

Powerful support and helpdesk tool

Reviewed 4 years ago

- Centralized communication for customers and agents (agents are at multiple geographic locations) -Platform independent since it's browser based -Gathering metrics to indicate workload by product

Pros

- Fantastic product, wonderful team and one of the best example of perfection - Easy-to-use user interface - Enough features to keep company support and help desk growing - Reminder setup for follow up tasks is the very useful feature for proactively tracking ticket progress

Cons

- Overall system performance sometime degrade in case of heavy traffic on application - Navigation between tickets require to be more easy - Creating and pulling custom report is tedious job

Vendor response

Thank you Hitesh, your feedback is much appreciated and we've passed your suggestions to our product team for follow up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

A Very Average Product

Reviewed 7 years ago

There are a ton of help desk ticketing software programs available on the market and this one falls right in the middle in terms of functionality. It's slightly more cumbersome that the competition, but comes at a very reasonable price.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TeamSupport logo

TeamSupport

Great HelpDesk support Software

Reviewed 6 years ago

Team Support has allowed our Help desk team to efficiently track and monitor all calls that come in. Supporting over 200 stores across 5 states and team support helps tremendously with call flow and reporting that allows us to better serve our customers. Good Job Team Support!

Pros

Ticket Tracking, reporting, and email importing.

Cons

initial setup is difficult but once its set up it seems to flow easy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TeamSupport logo

TeamSupport

Team Support

Reviewed 4 years ago

Overall experience is that you should just go for it

Pros

One of the best softwares available which has been considered as the performer, the thigs that i like the most is that it is very responsive in terms of providing customer support for B2B bussinesses. It is one of the best customer sofwares. Also the help desk feature adds cherry on the top.

Cons

The things that i like least is nothing i have been using it for last 6 months but havent found any till now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

2 Thumbs up for Team Support

Reviewed 6 years ago

My experience with team support has been nothing short of smooth. My colleagues are picking up the software quickly due to its easy work ability and I am constantly finding new features of value. I would recommend this software to anyone looking for a quality help desk program

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

TeamSupport logo

TeamSupport

Team Support

Reviewed 6 years ago

Overall, Team Support is a good enough product. I have a few criticisms of the way they do things, but overall, it's not bad. I've used slightly better ticketing software in the past, but it was also much more expensive. For the money, I would say Team Support exceeds expectations and certainly meets our requirements for help desk ticketing.

Pros

It is affordable and generally customizable for different workflows

Cons

It can sometimes be a little slow to navigate between screens and tickets and new tickets don't automatically refresh in Firefox.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TeamSupport logo

TeamSupport

TeamSupport - The best product we've ever used

Reviewed 3 years ago

The business has always been easy to deal with, despite being based in the US, they accomodated us by offering very early meetings (their time), and training and have recently opened a South African help desk to give broader timezone coverage. Their staff are always very friendly, even going so far as to send happy birthday messages

Pros

The biggest feature for us is that it enables sensible conversations with our customer base. All the interaction with customers is in a comment and reply format, with clear emails out of the system showing them what's being done, where the issue is at etc. The software is also aimed squarely at our sector, which is IT software development. This is a huge benefit for us as the out of the box setup contains all the categories that you'd want (Support, Features, Defects, Projects, Tasks). It doesn't stop there though, because the customisation offered lets you easily track other categorisation and rank your tickets effectively.

Cons

Being cloud based comes with the usual downside, it gets the odd error due to cookies, slow network etc. This is no different to any other cloud based browser system that we've used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

This reviewer only left a rating

Reviewed 9 years ago

TeamSupport is honestly one of the best help desk software systems out there. Our support team had been doing fine for many years with just e-mail and spreadsheets, but as the company grew, the needs quickly outpaced our "system." Before long, our team was struggling to keep up, tickets were frequently getting lost and customers were getting frustrated - all of which put added stress on our support team. TeamSupport has made a dramatic difference in helping us improve our communication with our customers, as well as within the team. It is such a relief to know we will never lose another customer e-mail again! There are lots of software options out there, but TeamSupport is the best we've used. Also, their customer support is really good! Highly recommend for any growing help desk.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TeamSupport logo

TeamSupport

The Helpdesk software which really helps me every day

Reviewed 6 years ago

I have worked with many help-desk ticketing systems over the last 20 years, but TeamSupport is really helping me every day. So easy to use whatever it is on your Mac, Windows, phone or tablet. Customers always have a update, and you save time, so you can do more supporting them. Look forward to more features, will recommend this system to anyone.

Pros

Fast Reliable Perfect support highly customization

Cons

have not found any so far

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

TeamSupport logo

TeamSupport

Good enough Support Software, a few features away from great

Reviewed 3 years ago
Pros

Starting-up is easy, and the users and workflow setup is achieved in no time. So it is definitely possible to start with a support desk in a few days.

Cons

Integration is not ppiece of cake, needs extensive use of the REST API (which works though). As with many other Support softwares, the customer experience does not seem to be the main concern, and the providing info in .CSV format, without the needed flexibility and graphical representation of information (no hyperlinks, no PDF, no graphics) makes a very limited customer hub interface.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

TeamSupport logo

TeamSupport

Team Support - Connects our entire team

Reviewed 4 years ago

This software streamlined the interactions with our clients tremendously eliminating numerous email messages that we relied on the past.

Pros

This help desk software is easy set-up with minimal IT interface. It has improved ticket visibility for both clients and contact center agents allowing faster and more proactive resolutions by our contact center team. Team Support has also streamlined our case resolution processes and has gotten us away from using email internally. It is very user friendly and does not take long to become very confident using this software. Minimal training time involved.

Cons

The reporting features can be challenging. It can be overwhelming with all the different functions / features offered. Its hard to pull the report data in a timely manner and you cannot create reports in PDF Format.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

Excellent web-based ticketing & task management software. Amazing live support.

Reviewed 8 years ago

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!

Pros

We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients. Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.

Cons

Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

Great App!

Reviewed 8 years ago

Our company uses TeamSupport for our support tickets for our software, and having a mobile app now makes it even easier to track my tickets when I'm not at my desk or travelling.

Pros

Great interface, easy to navigate through everything and see my tickets.

Cons

A bit slow at first, but working well now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

TeamSupport logo

TeamSupport

review

Reviewed 3 years ago
Pros

ease of use, practical, great features, helpful

Cons

lack of support, assistance, technical help,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TeamSupport logo

TeamSupport

Best Helpdeck Software Ever

Reviewed 8 years ago

This is a really good help desk tool, I have been using it now for about three months and is overall very user friendly, the things that I don't care for are all individual based and would be different for others. The best thing is the support I get from Team Support, if I call in an issue it is quickly responded to and fixed. One of the draw backs is not being able to "dial in" to a customer to actually see what is going on..

Pros

No pros were added to this review

Cons

No cons were added to this review