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TeamSupport vs iDentalSoft Comparison

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Overview

Category Leaders

TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

iDentalSoft is a cloud-based dental practice management software solution for single or multiple practices, boasting scheduling,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

250

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

470

272

51

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

5

4

3

2

1

34

4

4

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.

DC

Deborah C.

Pros

The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

AD

Alison D.

It is very user friendly and the support is beyond helpful. They are always there and do not laugh at me with my stupid questions.

KH

Karen H.

Theexcellent support we get from Idental soft has made the transition very easy. I am happy when I call and the support team knows me and my staff by name.

JP

Jeremy P.

Cons

Reports are a little difficult and confusing to set up.

AT

Andrew T.

It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.

AH

Alfred H.

There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Emin N.

Cons

I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive.

MS

Michelle S.

Migration one month later is still not up and communication is just horrible yet takes our payment up front or when due on time. Its been more of a headache than help.

LK

Lina K.

I am trying hard to find other faults and I could not come up with anything else at this time.

AS

Anca S.

  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features101
  • 2D Drawing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Chatbot
  • Claims Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Comparison View
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • HIPAA Compliant
  • Hands-Free Charting
  • Help Desk Management
  • Image Analysis
  • Imaging and X-rays
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Medical Billing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Patient Records Management
  • Performance Metrics
  • Periodontal Charting
  • Prioritization
  • Problem Management
  • Progress Notes
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Issues
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Treatment Planning
  • Voice Capture
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features27
  • 2D Drawing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Chatbot
  • Claims Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Comparison View
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • HIPAA Compliant
  • Hands-Free Charting
  • Help Desk Management
  • Image Analysis
  • Imaging and X-rays
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Medical Billing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Patient Records Management
  • Performance Metrics
  • Periodontal Charting
  • Prioritization
  • Problem Management
  • Progress Notes
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Issues
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Treatment Planning
  • Voice Capture
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations45
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk